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Atlantic Toyota - Service Center

West Islip, NY

4.7
547 Reviews

547 Reviews of Atlantic Toyota - Service Center

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December 29, 2024

Quick to trouble shoot and resolve issue withvrrwr left tire pressure sensor. Apprry that very much More

by PHEISER920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kippy and Tasha
December 29, 2024

Been working with Mike for a long time. He is very knowledgeable and makes sure I am aware of the service needed, time frame to get it done and cost. He remembers his customers and is pleas More

by fasalino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

VERY DISAPPOINTED! ! Not in the quality of the service done but the timeframe in which it took. I scheduled my appointed for 9:45 am and dropped vehicle off a few minute More

by djjen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy?
December 28, 2024

Tasha was extremely pleasant. She told me the approximate time of my service and was earlier than expected. More

by NCEXPLOR2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha
December 26, 2024

Great dealer answered all my questions and request I had made buying a car simple will use this dealer again when it’s time for another car Definitely recommend More

by webberjdavid
Recommend Dealer
Yes
Employees Worked With
Rich Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Great job, quick and they got me out very early. The lady at the counter cashier was nice More

by martinromero310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Blackwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Tim was extremely helpful thank you I will definitely be coming back to Atlantic Toyota More

by castrocatherine51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

I am not happy with your service. I was quoted a price and charged more money because of fees not disclosed to me. This is not the way to do business. Also, the fact of being charged More

by ACCSR59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Keehner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Atlantic Toyota responded

Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced during your visit. We strive to provide a transparent and positive experience for all our customers, and it’s clear we fell short in this instance. Regarding the credit card fee, we want to clarify that this is a standard practice adopted by many businesses to help offset processing costs. However, we understand how frustrating it can be when unexpected fees arise, and we regret if this wasn’t clearly communicated upfront. Transparency is very important to us, and we will review our processes to ensure all costs are explained thoroughly in the future. We’re sorry to hear this impacted your trust in us, as well as your decision to consider purchasing a vehicle. Your feedback is invaluable, and we’ll take it as an opportunity to make improvements to our customer experience. If you’re open to discussing this further, please feel free to contact us directly at 631-587-2455. We’d love the chance to make things right and address any remaining concerns. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Jon Stern General Manager

December 15, 2024

I always choose Atlantic Toyota to service my RAV4. They are always quick and efficient. I am always greeted with a smile and warm welcome from Tasha, and I know my car is in good hands with Kippy the More

by brittanydeorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha, Kippy
December 14, 2024

Love this dealership. Tasha, Tim & all the service advisors always take the best care of me & my cars. I've been coming here for 20 years, first with my beloved Matrix & n More

by Kathy Noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tasha Drew