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Atlantic Toyota
West Islip, NY
2,111 Reviews
2019 Consumer Satisfaction Award Winner! Atlantic Toyota in West Islip, Long Island has been serving the community for over 30 years. With over 1000 New & Certified Pre-Owned vehicles available we have everything that you need right here. Customer satisfaction is our #1 priority. For all your Long Island Toyota needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,111 reviews
December 28, 2024
VERY DISAPPOINTED! ! Not in the quality of the service done but the timeframe in which it took. I scheduled my appointed for 9:45 am and dropped vehicle off a few minute ! Not in the quality of the service done but the timeframe in which it took. I scheduled my appointed for 9:45 am and dropped vehicle off a few minutes before, was going to wait to service to be done, but was able to get a ride home. I asked before leaving how long will it take (inspection & oil change) was told a couple hours so I could tell my ride when I'd need a ride back. I left and after a few hours I never got a call so I responded to the text to get update on the service there was no response. I then called, and was told it wasn't ready and they would call me. At around 3:30 pm? or so I called and they were just finishing it up?, then the paperwork had to be done. I called back and around 4:15 cause I still didn't get a call and was told they are finishing up paperwork and I could come now to pickup my truck. I just want to know why if I made an appointment for 9:45 am for a routine inspection and oil change why did it take approximately 7 hours???? I could've brought to my local station and had been done within the hour, but I thought staying with the dealership was the right thing to do. Next time I will probably take my business elsewhere, I don't think I'll be coming to you for my general routine service. My experience was not accommodating at all. More
by djjen13
Verified CustomerEmployees Worked With
Judy?
December 28, 2024
Tasha was extremely pleasant. She told me the approximate time of my service and was earlier than expected. She told me the approximate time of my service and was earlier than expected. More
by NCEXPLOR2000
December 28, 2024
I had a great experience with Atlantic Toyota! Darien was helpful and available to answer all of my questions. Darien was helpful and available to answer all of my questions. More
by GRSCURA
Employees Worked With
December 26, 2024
Great dealer answered all my questions and request I had made buying a car simple will use this dealer again when it’s time for another car Definitely recommend made buying a car simple will use this dealer again when it’s time for another car Definitely recommend More
by webberjdavid
Employees Worked With
December 24, 2024
Great job, quick and they got me out very early. The lady at the counter cashier was nice The lady at the counter cashier was nice More
by martinromero310
December 22, 2024
Tim was extremely helpful thank you I will definitely be coming back to Atlantic Toyota coming back to Atlantic Toyota More
by castrocatherine51
Employees Worked With
December 22, 2024
I am not happy with your service. I was quoted a price and charged more money because of fees not disclosed to me. This is not the way to do business. Also, the fact of being charged I was quoted a price and charged more money because of fees not disclosed to me. This is not the way to do business. Also, the fact of being charged 15 dollars for using a charge card is outrageous. I felt trapped into paying a fee that I did not budget for. I was looking to buy a car for my daughter while I was there, but I will go to Massapequa toyota instead. Their reviews are much better than yours. You should look at how bad your reviews are. More
by ACCSR59
Employees Worked With
December 15, 2024
I always choose Atlantic Toyota to service my RAV4. They are always quick and efficient. I am always greeted with a smile and warm welcome from Tasha, and I know my car is in good hands with Kippy the They are always quick and efficient. I am always greeted with a smile and warm welcome from Tasha, and I know my car is in good hands with Kippy the mechanic! Thank you Atlantic Toyota! More
by brittanydeorio
December 15, 2024
Liz and Rosa are fantastic! The manager Rich is also very cool! This is my sixth car purchased here! The manager Rich is also very cool! This is my sixth car purchased here! More
by jolmedo1
December 14, 2024
Love this dealership. Tasha, Tim & all the service advisors always take the best care of me & my cars. I've been coming here for 20 years, first with my beloved Matrix & n Tasha, Tim & all the service advisors always take the best care of me & my cars. I've been coming here for 20 years, first with my beloved Matrix & now with my awesome Rav4 so you know they are doing something right. If to love your Toyota, this is the only place to go. More
by Kathy Noone
Employees Worked With
Tasha Drew
