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Atlantic Toyota
West Islip, NY
2,360 Reviews
2019 Consumer Satisfaction Award Winner! Atlantic Toyota in West Islip, Long Island has been serving the community for over 30 years. With over 1000 New & Certified Pre-Owned vehicles available we have everything that you need right here. Customer satisfaction is our #1 priority. For all your Long Island Toyota needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,360 reviews
May 27, 2011
I came in to trade my car in for a suv.I then went outside with Zolie(sales person) to pick my car. The paperwork was in process. This process took a very long time. I was there for three hours. I did outside with Zolie(sales person) to pick my car. The paperwork was in process. This process took a very long time. I was there for three hours. I did complain but was reassured that everything was in process and I would be able to pick my car out today and drive away today. This I liked so I waited.Then I was redirected to Cliff the(finance person.)He then told me that everything was ready I just had to sign the papers.So I did and was on my way.I then went outside to see the car I originally picked and it was not the car. I then talk with Zolie and he said that this was the car that they chose for me cause the one I pick was sold.This was not told to me when the paperwok was in process. So I talked to Anthony the used car assistant manager and he said there was nothing he could do the deal was already done.I said how I never left the dealership he said cause I already signed the papers. So I was stuck with a car that I did not want so what choice did I have my old car was already gone.So I took the car and left.A few months later I went to another dealership to try and trade this suv in and explained what happened. I was then told that Anthony was wrong I could have cancelled the deal right then. The dealership sales person went over my paperwork with me and dicovered that they charged me $4,000 dollars for a warranty I did not need and $1400,00 for a prepaid maintance plan that I did not need.So I asked what could I do about it and was told that there was one of two ways that the dealership did this either when I cancelled I would get the money or they would. I then proceeded to call toyota to cancel this and they told me that if I did all the money would all go back to the dealership.I was even more mad.So please if you go to this dealer I'm letting it be know that you can't trust them they will ripe you off big time!!!!!!!!!!!!!!!!!!!!! More
by truelibra
Employees Worked With
Anthony(sales manager),Zolie(sales),Cliff,(finace)
May 26, 2011
I like the over all experience. Atlantic toyota really know how to treat there customers. That's why I keep coming back. They would set a time for work to be done & the vehicle is done at that time or ear know how to treat there customers. That's why I keep coming back. They would set a time for work to be done & the vehicle is done at that time or earlier. The waiting room is stock with something to drink & eat. I am happy every time I go there. More
by javi7456
Employees Worked With
Irene Elipoulos
May 24, 2011
Service advisors were excellant at their job both gave you a sense of trust that they wereout for your best interest and making sure only the needed work was done and you left with a positive feeling of g you a sense of trust that they wereout for your best interest and making sure only the needed work was done and you left with a positive feeling of good. the service was great done quickly and on time as promised and for the price quoted,you can not ask for anything better. More
by jd426
Employees Worked With
HARRY MC CALLA and JOHN DEVITO
May 14, 2011
Everyone I've dealt with at Atlantic Toyota has been friendly, intelligent and extremely helpful. I brought my brand new Rav4 in for an early morning (8am) fluid check, tire rotation, car wash and oil c friendly, intelligent and extremely helpful. I brought my brand new Rav4 in for an early morning (8am) fluid check, tire rotation, car wash and oil change. In my experience, most service centers are not very chipper or helpful in the early morning, but this was NOT the case. Benny Mak was very engaging and wanted to help me get my morning started correctly. Before I knew it, Benny had finished my paperwork and had my in the waiting area enjoying a cup of coffee and a bagel while his team took care of my car. I'd recommend Atlantic Toyota to any customer who'd like to be taken care of promptly and with a smile. More
by Dan Berko
Employees Worked With
Benny Mak
May 08, 2011
Work is done right the first time. Mechanic Charlie very experienced and knowledgeable. Tasha very accommodating and treats you like family. Have owned Toyota trucks and cars for many years and would hi experienced and knowledgeable. Tasha very accommodating and treats you like family. Have owned Toyota trucks and cars for many years and would highly recommend this dealership to family and friends. More
by bustersham
Employees Worked With
Tasha Drew and Charlie
April 02, 2011
this dealership is consistences with their work. my vehicle is always ready to be picked up at the time they tell me. price is good, the employees dont force anything upon you, instead they will clearl vehicle is always ready to be picked up at the time they tell me. price is good, the employees dont force anything upon you, instead they will clearly explain why you need the fix and let you decide if you want to get it done. great experience. will certainly return to this dealer. More
by asianinvasionabc
Employees Worked With
Benny
March 21, 2011
I had never purchased a Toyota before. As soon as I arrived into the dealership everyone was extremely friendly. My salesperson Sheerie, was friendly and kind. She took her time to explain everything a arrived into the dealership everyone was extremely friendly. My salesperson Sheerie, was friendly and kind. She took her time to explain everything about the car and even knew about competitors. We felt like she treated us like VIPs. Everyone was nice and offered us something to drink several times. The manager Vinny was not pushy at all and very funny. When we left, the time was taken to explain how everything worked and we left happy about our new Camry. I would go back for another car and have recommended several friends and family to Sheerie. She is the Best! More
by kalebuck
Employees Worked With
Sheerie
March 07, 2011
Ive been an Atlantic Toyota customer for 15 years.I always come back to the service dept becaus I am treatd fairly and courteously. I spoke to a cashier named Krystle she was very helpful. I needed an always come back to the service dept becaus I am treatd fairly and courteously. I spoke to a cashier named Krystle she was very helpful. I needed an oil change and had a noise concern. Krystle gave me an appt right away and answered all my questions. I will always be a loyal customer to Atlantic Toyota because of the service I receive. Sincerly, yours Ariela Laish More
by pianomaven
March 05, 2011
This is our first Toyota and I was apprehensive about how we would fare in the service arena after having high end cars with very attentive personal service. As it turns out, we have been more than satisfie we would fare in the service arena after having high end cars with very attentive personal service. As it turns out, we have been more than satisfied. Tasha Drew, Customer Management Consultant, has been a pleasure to work with. All work has been done well and in a timely manner. And, there are free manicures while waiting in the service area, to boot!! Highly recommend Atlantic Toyota service!!! More
by ngr
March 05, 2011
Purchased my preowned vehicle in November from Atlantic Toyota. I went in for my first service in Febraury and just wanted to thank them for an overall good experience. I had some minor repairs that were a Toyota. I went in for my first service in Febraury and just wanted to thank them for an overall good experience. I had some minor repairs that were all covered under my certified waranty. I look forward to future service with this dealership. More
by austin66
