Atlantic Toyota

I made a purchase deal with Atlantic Toyota in Amityville, NY and gave a $500 Visa deposit on 2011 Certified Tacoma complete with a signed fax document on 2/16/12. Instead of FedEx-ing paperwork a Amityville, NY and gave a $500 Visa deposit on 2011 Certified Tacoma complete with a signed fax document on 2/16/12. Instead of FedEx-ing paperwork as they promised, they sent an email a week later that said they sold the truck to another buyer. I feel this was a breach of an agreement I had with the Internet sales rep, another floor sales rep and two sales managers. After filing a formal complaint with Toyota and several calls and emails to Atlantic Toyota, I was told by a sales manager that my deposit would be immediately refunded and they would also pay me back for the one-way airline ticket that I bought to get there from Vermont to pick up the truck. After a month I still hadn't received the deposit credit on my Visa account. Fortunately Visa said they would credit my account and deal with the dealership. On three occasions I have tried to talk with the General Manager Peter Zorzy without success. I was told he would call me but nothing has happened. I think Atlantic Toyota in Amityville, NY is a disreputable organization with no respect for buyers. I have since bought a new 2012 Tacoma at Ira in Manchester NH where I found excellent customer service and a great buying experience!! Had Atlantic Toyota handled this properly they might have had me as a new customer rather that someone who would take the time to write about my terrible experience. Dave D. S. Burlington, VT More

Site Reads: OUR TOYOTA SALES DEPARTMENT PUTS THE CUSTOMER FIRST... Our Long Island Toyota Sales Department has a tradition of providing our Customers with the highest level of Professionalism, Servi CUSTOMER FIRST... Our Long Island Toyota Sales Department has a tradition of providing our Customers with the highest level of Professionalism, Service and Integrity. We are proud to be known as a Dealership that does things the Right Way. We look forward to hearing from you. I have to DISAGREE! What started out as a very pleasant experience ended in a horrible experience leaving us without the car that was on the deal table at the final moments before us driving off with the Highlander Tech Package Model, and a lot of wasted time. No fault on the side of the sales person - he did a great job, but the manager on duty at the time of closing out the transaction was HORRIBLE!! He basically tried to change the cost on us after paperwork was filled out, insurance was changed and updated, and credit was checked. We ended up walking away from the deal offered because he couldn't waive the $1,800 "mistake" they made. He also tried to insult my intelligence by rolling up the $1800 over the 36 months of payment and saying he was losing money. Still puzzled how they could not make good on the agreed upon deal!?!? Needless to say, we took our business elsewhere and got into an even better Toyota Highlander model for the right deal!. Sad because we were also thinking of financing another car with Atlantic shortly after this deal was complete to replace our 2nd car. Now this other dealer has earned our future business. More

DECEPTIVE SALES PRACTICES, UNETHICAL BEHAVIOR, SWITHING AND BAITING, FICTIOUS CHARGES, ABUSIVE SALES STYLE. Sales approach is to beat you up, make you wait, then when you agree on the price they swi AND BAITING, FICTIOUS CHARGES, ABUSIVE SALES STYLE. Sales approach is to beat you up, make you wait, then when you agree on the price they switch the car from a 2012 to 2011. Meanwhile the day before they had no 2011s and the price they gave me was for a 2012. Called the following day to confirmed the price since I was going back to buy the car. Now have to re-negotiate the price for a 2012 since they lied to me the day before. After going round and round and after calling Sunrise Toyota to get their price the Sales Manager finally gives me an acceptable price. I tell the sales person that I will leave a deposit on a credit card. She disappears for over an hour and comes back and tells me I’m taking the car home tonight. Explain to her NO that I want to leave a deposit and I’m not taking a new car home in the dark. They then tell me I have to go see the finance person. Who then tries to con me into accepting a lower financing rate by PAYING $650.00 to get the lower rate. Meanwhile my credit rating is 850. Current car rates were lower than the rate they were trying to make me pay a premium for. After being at the car dealer for over 4 hours (not my first visit to the dealer either) I indicated to the Finance Manager that I am not taking the car this evening and that I will see what financing arrangements I can get on my own. The Finance Manager leaves and returns with the Sales Manager who proceeds to brow beat me and scream at me that have to take the car and their financing arrangements. After a verbal screaming match the Sales Manager yells at me you’re not getting the car and then tells the other sales person to refund my deposit. Meanwhile I can’t leave since they have been holding my keys to my car since I was trading it. The trade in value was determined over an hour before. They deliberate held on to my keys and credit card so I could not walk out. NEVER BUY A CAR FROM THIS DEALERSHIP!!!!!!!! More

I had very bad experience with Atlantic dealer Certified Car sales personel and manager on 2011 February when I purchased my 2010 Camry. Certified / Used car sale person Duane Green and Manager Anthony Camp Car sales personel and manager on 2011 February when I purchased my 2010 Camry. Certified / Used car sale person Duane Green and Manager Anthony Campanili was a biggest miss leading business people I ever seen. Do not trust manager and sales people of Atlantic toyota at all. Duane Green(sales person)promised me a mobile GPS as a condition of the sale and never delivered, Anthony Campanili (Manager) promised me a 2yrs service contract never delivered. I been over charged $2000.00 I complained to Suffolk County District Court. Michael More