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Atlantic Toyota
West Islip, NY
2,064 Reviews
2019 Consumer Satisfaction Award Winner! Atlantic Toyota in West Islip, Long Island has been serving the community for over 30 years. With over 1000 New & Certified Pre-Owned vehicles available we have everything that you need right here. Customer satisfaction is our #1 priority. For all your Long Island Toyota needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,064 reviews
August 31, 2007
Wow - a complete waste of time. They first pulled the bait and switch on car that I confirmed was on the lot an hour earlier via phone!!! Then they kept me waiting for a good half hour while the looked bait and switch on car that I confirmed was on the lot an hour earlier via phone!!! Then they kept me waiting for a good half hour while the looked up a trade in value and lied about the "Galves" value of the car (I have access to the book independently). When I pointed out their error, there was some stuttering and lame excuses. I then got to wait 30 minutes while they found the keys to the car I wanted to test drive. When we started the car about a gallon of water came out of the exhaugst, the manager alternated between telling me it was normal or that it had rained. In addition, the guy sat there with a straight face and tried to tell me that the tires didn't have dry rot (they did). Stay far, far away from this place. By the way, this is how I was treated while I was sitting there with $20,000 CASH, trying to buy a car!!!! More
by bojangles
Employees Worked With
Tibudi, Christian
July 06, 2007
I went to this dealership to buy a used car that I saw online. I called in advance to make sure it was available since I had to drive 2 hours to get there. After I took it for a test drive the salesman Ma online. I called in advance to make sure it was available since I had to drive 2 hours to get there. After I took it for a test drive the salesman Martin Flores told me it had just been sold over the internet as I was driving it! He offered to show me other cars but none met my criteria. Talk about a bait and switch operation! What a waste of my time and money. Don't go there. More
by Labiento
Employees Worked With
Martin Flores
January 15, 2006
I went to this dealer three different times. It's big and beautiful but the service undid any good first impressions that I had. I went in wanting to buy a car and actually got turned off. They wasted and beautiful but the service undid any good first impressions that I had. I went in wanting to buy a car and actually got turned off. They wasted my time showing me fancy cars that I told them I could not afford. They just kept saying that "a lot would be knocked off the price" and not to worry. "A lot" turned out to be $1,100 MAX. When I could not pay the expensive price minus the $1,100 they acted like i wasted their time. The Kelly Blue Book page that I printed out showed the EXACT car with exact features (and less miles) for way less than they asked. I was also kept waiting over 25 mins while the salesman attempted to help another couple at the same time (who were there complaioning about their service). I won't deal with them anymore. More
by flequestrian
Employees Worked With
dom
August 09, 2004
After just having purchased a car there several weeks earlier, I thought I might get a decent deal from this dealer. The car they were offering had a rip in the back fender (plastic) which they showed no earlier, I thought I might get a decent deal from this dealer. The car they were offering had a rip in the back fender (plastic) which they showed no interest in fixing and their trade-in offer was below what I eventually got elsewhere. They did not earn my business. More
by petm
