Atlantic Toyota

After searching several other dealerships for a V6 Access Cab Tacoma with manual transmission, I FINALLY found one at Atlantic Toyota. I called to make an appointment to test drive one, and showed up at the Cab Tacoma with manual transmission, I FINALLY found one at Atlantic Toyota. I called to make an appointment to test drive one, and showed up at the agreed time the next day ready to roll. That's when the problems began. The appointment was at noon. I arrived at 11:55 and was told by the secretary that the salesman I was scheduled to see was with another customer and would be with me shortly. Twenty minutes later an out of breath salesman ran up to me and asked if I was ready to roll. I was ready to roll on out of there at that point, but I had already driven 40 minutes to get there so I kept my cool and we head out onto the lot. The truck I scheduled to test drive was the V6 Tacoma. The salesman, Will, leads me out to a 4cyl Tacoma and tells me to jump in. I explained to him I was looking for the 6cyl and he told me "It's all the same, let me just grab the keys." Still keeping a level head and willing to humor our eager salesman I wait in the truck for Will to find the keys...for another TWENTY MINUTES. At this point my frustration level is rapidly rising. With the clock quickly closing in on 1pm, almost an hour after my "scheduled" test drive appointment, Will throws me the keys and tells me to fire up my future truck. Pulling out onto Sunrise Hwy, I get about five feet before the fuel gauge lights up...the truck is on Empty. Will tells me to pull back into the lot, he needs to get a fuel voucher. Fine. Will jumps out and says he'll be "right back." Great. I'll just wait here and check out the sound system. Nope. Radio doesn't work. The antenna is on the floor behind me. Awesome. Ten long, boring minutes later here comes Will. Now the fuel tank isn't the only thing running low, so's my patience. Shooting back onto Sunrise we make a quick right around the dealership and swing into the gas station. Will jumps out and runs in to pay. He's back out and in the truck in about 5 minutes with a container of muscle milk and a snack because he "missed breakfast." After chatting for several minutes about a truck I soon realized he knew little to nothing about, I asked if this was a full service gas station. A confused look from Will dawned into a realization that being so concerned with his breakfast, Will forgot to pump the gas. Now I feel bad for this truck, cuz I'm about to beat the snot out of it once I get it on the road. Gas pumped, muscle milk in hand, Will's FINALLY ready to go. We coast out onto the road and slow to a light. I barely make it into 3rd gear and Will directs me onto Route 110. NOW I'm getting excited. I'm gonna open this (4cyl) baby up a bit and see what she's got...or at least I thought I was. I make it a block and Will directs me back onto Sunrise. We're right back at the dealership. Will tells me to pull in. Wow. That wasn't a test drive! Why do I have to pull it in so fast? Why? I'll soon find out. Will jumps out and runs back into the dealership, yelling back at me that he has to "prepare the paperwork for my new truck." That's not why we had to hightail back. Will has another appointment. Now I'm second in line. I should have just left at this point, but I've already spent more than an hour and a half here and this is the ONLY dealership I've found that has a 6cyl MANUAL Tacoma in stock. So I decide to use my new found time wisely and I ask Will where the truck I was originally supposed to drive was on the lot. His vague response and pointing finger gesture towards the front of the lot as he makes his way towards his other newly arrived appointment. It's time to go exploring on my own to cool my temper. I find the truck. I come back inside. Paperwork is drawn up, then Will has to leave to attend his other client. Will comes back, options are discussed. Haggling ensues. Will has to leave to attend his other client. Will comes back, more options discussed. You get the picture...now it's 3pm. I've been here for more than THREE HOURS. I really, REALLY want this truck. All the paperwork is in front of me. But something doesn't add up. Something isn't right with the numbers. What are all these different fees? I couldn't get a direct answer. The little voice in the back of my head is telling me not to sign, to run over the numbers with a fine tooth comb and double check everything. Will is practically ready to take my hand that's holding the pen and sign my name for me. I felt pressured. I felt uncomfortable. I felt rushed. Most important, I felt like I wasn't in control and something was amiss. I explained that I couldn't sign because I needed to be sure, 100% sure, and I wasn't at that point. Will looked angry. Will took the contract and walked over to his manager, who clearly stated "what a waste of our f*xxxxx time." Excuse me? Who took the day off of work, drove forty minutes one way, then THREE HOURS at the dealership???? I stormed out of there with my blood on fire never to return. Rude. Impatient. Condescending. Arrogant. Greedy. These are only a few of the negative traits I can use to describe Atlantic Toyota. Don't EVER, EVER give Atlantic Toyota one cent of you're hard earned cash. They don't deserve it. Final outcome? I wound up at Huntington Toyota. They were able to get the exact V6 Tacoma FROM Atlantic shipped up to them. I test drove it, then drove it off the lot for more than $2,000 LESS than what Atlantic was asking. Thank you Huntington Toyota. More

To be fair. Duane G Greene was friendly, and I don't fault him. He seems like a nice guy, just trying to make a buck in this economy. He actually seems like he was truly genuine to me, and I believe t fault him. He seems like a nice guy, just trying to make a buck in this economy. He actually seems like he was truly genuine to me, and I believe that. He wasn't going to BS with me, he told me he wanted to give me the car, and he couldn't just give it away to me. He worked with me on a price. However, as soon as the agreed price hit his boss, they hit me with Warranty Charges and other BS that just didn't make sense. They were asking me to agree to a 23% APR. Regardless of whatever a person is... Normal loans over 13% was once considered illegal. I didn't really mind the APR because I have saved a lot of cash for the car. But the way they pushed the sale was condescending and rude. It was the 2500$ in Warranty fees? And the extra 750$ in preparation charges? I worked hard in my life to get to a position where I wouldn't have to buy cars from private dealers. Where I could purchase a car from a respectable dealership with Warrantys and Maintenance and all those things. I figured that'd be like. Woot! I'm not ghetto anymore! But then I realized that while with Private Dealers there is the possibility of being xxxxxx over. Atlantic Toyota will dick you over -Professionally- and a small part of me asks me to think that they take pride in that. Hel... If I were a salesperson, I'd take pride in it too. I learned a lot from my time with Atlantic Toyota. About economy, negotiations, and peer pressure. On top of that, I gave them a 500$ deposit on the car. I had to call them three times to get it back, run the loop with their unorganized phone system. And they didn't get it back to me for three weeks. When they SAID they processed it. They didn't. I had to call someone in Accounting to make sure of it. What'd they think I was going to do? Give up? Forget that I gave them 500$? Am I so padded with money I wouldn't notice half a grand missing from my accounts? xxxxxxx... More

I was quite disappointed in my experience. I made an appointment to come and view a specific car that was listed this Saturday, and emailed back and forth with Felicia several times to confirm the appoi appointment to come and view a specific car that was listed this Saturday, and emailed back and forth with Felicia several times to confirm the appointment. I specifically told her that we are making an appointment to come in and test drive at a certain car and that we were travelling from Brooklyn to come and view it. I got a call on Friday night AND Saturday morning confirming that I was coming in to look at the red Matrix on Saturday afternoon so I felt reassured that I would be test driving that car. When I arrived at the dealership on Saturday afternoon, not only did it seem that no one knew we were coming, but in fact the red Matrix we drove an hour to come see had already been sold the day before. It was a total waste of my time, not to mention money, because we had to rent a zipcar to come to the dealership because we don't currently have a car at all. More

I urge you to stay away from this dealership. They are extremely rude and judgmental about their customers. My brother and I, who are in our thirties and twenties, both looking very young for our age, wa extremely rude and judgmental about their customers. My brother and I, who are in our thirties and twenties, both looking very young for our age, was told "This is too much for you, go somewhere else!" After the sales representative, Mike C., made this unnecessary comment, he quickly walked away from us. After we complained to the manager, we received an apology from the manager, but the Mike refused to speak with us. I felt discriminated because of my age. They obviously think that young adults cannot afford to buy their cars. Who knows what else they judge their customers on, but my suggestion for other people is: Save yourself the trouble and headaches, don't visit this place at all. More

We brought two cars in for service. We were hustled to buying expensive tires, but more important was the service pushed on Our Toyota Solara. We were told that our automatic transmission oil was dirty a buying expensive tires, but more important was the service pushed on Our Toyota Solara. We were told that our automatic transmission oil was dirty and we should have it changed. Thecar has only 20,000 miles on it. I said another time. I called my local service person and he said that doidi not seem right. He said bring it in and he would check it. He checked and said there was nothing wrong with the transmission oil. I am sure if there was he would have been glad to change it but it was not necessary. He said that most often the transmission oil will last the life of the car, but that it was not usually checked until at least 40,00 miles. Toyota service is very aggressive. I do not expect that the service department not make a profit, but they were way out of line. Rudy Cesarini More

Bait and switch. I see the car online and then it's "sold" when I get there. then salesman Tony calls me the net day and says he just got another car in for me and can hold it for a small deposit so t "sold" when I get there. then salesman Tony calls me the net day and says he just got another car in for me and can hold it for a small deposit so that no one takes it. (what a thoughtful guy that Tony is.) steer clear of this place and salesman Tony. i even overheard him telling other salesmen how he once haggled an artist from $250 to $50 for a carving that took days for the artist to do. nice work, Tony but here's a tip..."don't brag about how much of a cheap xxxxxxx you are within earshot of customers". STAY AWAY FROM THIS PLACE. More

We had purchased a 2007 Saturn Aura from this dealer on 2/12/2009 and they then sold the car the night before we were picking it up, and never informed us of this little problem. Buyer beware, even thought 2/12/2009 and they then sold the car the night before we were picking it up, and never informed us of this little problem. Buyer beware, even thought you brought the car, it might still be sold! More

I have serviced my car with Atlantic since I have had it. I have always done the service's they have recommended. Recently I have had a few bad experiences with them. They redid my brakes 4 times and wanted I have always done the service's they have recommended. Recently I have had a few bad experiences with them. They redid my brakes 4 times and wanted to charge me every time. Next I had an issue that would have been covered by warranty but I was over the mileage by 50 miles, they did nothing to help out with the cost of this. Now I went in to the dealer to only get an inspection and they were just rude!!!! I will never recommend them to anyone ever again. I love my Toyota Camry but hate Atlantic Toyota. More

I recently leased my second Toyota Sienna from Atlantic Toyota. The salesman was very polite and helpful. I turned in my first lease about one month early and was able to get another Sienna the same day. I Toyota. The salesman was very polite and helpful. I turned in my first lease about one month early and was able to get another Sienna the same day. I actually got a higher model Sienna and was able to lower my monthly payment by $30 per month! Me and my wife couldn't be happier. More

I can't believe all the bad reviews I see on this website for this dealer. Maybe only the unhappy customers posted. I had a very positive buying experience here in August/September 2004. I went in because an for this dealer. Maybe only the unhappy customers posted. I had a very positive buying experience here in August/September 2004. I went in because an ad in Newsday said $750 off he list price of all Siennas. This was a good deal at the time since it was a new model and the usual discount was $500. I was greeted by and dealt with a saleman named Mitch. I think his last name was "Messling", or something like that. He was very professional. He had us drive the car and then let my wife and I talk it over. There was never any pressure. He asked what other vehicles we were looking at (Honda Odyssey). He asked what other dealers we had been to (Honda City). He asked why we didn't buy the Odyssey from them (low value on trade in). He beat the Honda dealers trade in value by $500. He explained that kbb.com and other sites can give values for used cars, but they don't have to buy them and resell them. He explained that th trade in price is based on what the cars sell for at auction. He let us bargain down another couple of hundred from the already offered $750 off sticker. He asked if I wanted to finance through Toyota. I told him that I could get 4.9% on line through Capital One, but if Toyota was close to that, no problem. I was shocked when I cam to pick up the van and Toyota had actually undercut Capital One (4.3%).There was never any pressure or tricky tactics at all. Of course I had to meet with the closer who tried to sell me an alarm and an extended warranty, but even he was not a problem. Mitch even met us when we picked up the car and went over all the controls with us. I can't say as much for their service dept. They constantly try to sell unnecessary services like "their plan". I have dropped the car for routine things like oil changes and tire rotations, only to have them call me and try to sell services the manufacturer doesn't even recommend, like the 15,000 mile service, 20,000 mile service. They even told me that I should get my fuel injectors cleaned at 20,000 miles, even though the car was running fine. They even tried to sell me the in cabin air flter for soething like $80 installed. I bought a Bosch replacement at Auto Barn for about $25 and changed it myself in five minutes. But again, once they were put in their place and they received a couple of bad reviews on those all important dealer reiew surveys, they chilled out. They have been good in fixing two things under warranty, a power window motor and a couple of sensors that went out. Each time the car was left overnight and was ready the next day. Overall, I'd say sales were an "A plus", at least my salesman, and service was a "C". More