Atlantic Toyota

Our salesman Robert Rund went out of his way to assist us with our new car purchase we could not have asked for more. Outstanding! us with our new car purchase we could not have asked for more. Outstanding! More

The total experience more than match my previous experience with the sales and financial members of Atlantic Toyota. This has been my best experience as a customer of this dealership since 1990. experience with the sales and financial members of Atlantic Toyota. This has been my best experience as a customer of this dealership since 1990. More

Worst customer service experience, ever. My wife and I Worst customer service experience, ever. My wife and I were interested in buying a used car and we talked with one of the sales rep and made an appoi Worst customer service experience, ever. My wife and I were interested in buying a used car and we talked with one of the sales rep and made an appointment to come visit. First of all, on the day of the appointment, when we went there early morning, the sales rep was not there for the appointment. Then when we went to discuss the details with another man (sales manager, I think),even after we agreed to trade in our car and tried to settle for a convenient price, the sales rep got angry and yelled at my wife and I, in front of everyone, telling us to "get out, never come back and don't even bother calling". This was a really embarrassment, especially for my wife. I am extremely disgusted at the lack of proper courtesy and horrible customer service at this place. Even if you don't agree on a price deal, that is no way to talk to a customer. Extremely disappointing. More

Efrain kept in touch with me where the other dealship did not. Efrain was very knowledgeable about the Sienna which is what I was interested in and bought. We were able to come ot an agreement with the pri not. Efrain was very knowledgeable about the Sienna which is what I was interested in and bought. We were able to come ot an agreement with the price and I told him I would be back and we made a gentleman's agreement. I returned and bought the car as we discussed. Thank you Efrain. More

These folks at Atlantic make it a habit of being both knowledge of their product and and realization that the customer must be served. They certainly are at Atlantic. Just take a look at their staff. Our knowledge of their product and and realization that the customer must be served. They certainly are at Atlantic. Just take a look at their staff. Our staff member was Tashawn Campbell. He was just as interested in our welfare as he was in selling a car and he was most effective. I am sure that he will continue to be a great asset for Atlantic and that Tashawn will grow from his position to a higher level at this company. This purchase was a pleasant event for us! More

He was a great person. He worked really hard and did great job for me! He explained everything in order and clear and treat me very well. great job for me! He explained everything in order and clear and treat me very well. More

Go somewhere else! We brought our 2004 Toyota Tacoma in Go somewhere else! We brought our 2004 Toyota Tacoma in for a frame recall. We were told that either they would replace the frame or coat it. Withi Go somewhere else! We brought our 2004 Toyota Tacoma in for a frame recall. We were told that either they would replace the frame or coat it. Within 24 hours our truck was done. We waited till 48 hours to pick up and when the truck was brought out the "coating" was rubbed all over the side of the drivers door. When we looked under the truck the "coating" was gacked on even under the engine and was terribly wet. We said that we wanted the truck cleaned and would wait for the application to dry. The following morning, Debbie Jakup called and said to return the loaner car and pick up our truck. When we arrived it was not cleaned- the "coating" was still all over the side door and it was still wet. Ms. Jakup said they will not clean it and will not wait for the application to dry. She also told us to remove the vehicle or it will be towed. She identified herself as the manager but had no identification or business card. It was difficult to find who was in charge and they could care less about workmanship or customer service! Ms Jakup acted unprofessional, rude and unpolite to say it nicely. Don't go to this dealorship for service unless you want your vehicle ruined! More

Joe Handerhan was professional, courteous, knowledgeable and extremely willing to assist us in all aspects of the sale. Since we were negotiating 2 transactions, a sale and a lease agreement. Based up and extremely willing to assist us in all aspects of the sale. Since we were negotiating 2 transactions, a sale and a lease agreement. Based upon certain issues and our restricted finances, Joe worked very hard to obtain the best deal to close both transactions. Several unexpected issues did arise during negotiations, but Joe was able to resolve and work through the difficulties. Joe's son, Jeff Handerhan also assisted us with our purchase and also displayed all the professional, courteous and knowledgeable qualities to assist us in concluding our lease. John, the manager, also assisted us in concluding the 2 transactions. I want to conclude by saying that I was amazingly impressed with Joe and Jeff Handerhan and John, manager. I believe they care about their customers and will do their best to accommodate their purchases. Please extend my thanks and gratitude to Joe, Jeff and John for all their efforts and assistance in the purchase and lease of our vehicles. In addition, based upon my experience with your staff, I have all the confidence to recommend Atlantic Toyota to anyone who wishes to purchase or lease any Toyota automobile. Please extend my thanks and appreciation to your staff. More

Slipped a signed paper through that cost me an extra $3000 in destination charges. They have my signature so I'm screwed. Don't make the same mistake i did. Don't trust him. In fact bring a lawyer w $3000 in destination charges. They have my signature so I'm screwed. Don't make the same mistake i did. Don't trust him. In fact bring a lawyer with you. More

Both Joe and Eileen not only conducted themselves in a totally professional manner,but manifested genuine concern for the delays caused primarily by the slow response of our insurance company.We felt that totally professional manner,but manifested genuine concern for the delays caused primarily by the slow response of our insurance company.We felt that we were dealing with two concerned friends throughout a three hour wait period. we certainly would not hesitate to recommend any of our friends or family to this dealership. More