Atlantic Toyota

My experience at Atlantic Toyota was excellent. It began with a phone call to the dealership because I was upset over how I was treated at another dealership. The other dealership was rude and offensive. I with a phone call to the dealership because I was upset over how I was treated at another dealership. The other dealership was rude and offensive. I live in Huntington so to make the trip to Atlantic, it needed to be worthwhile. I asked if they would match the existing deal I had at the other dealer and after checking their inventory, they told me to come down and that they would honor my deal. My husband and I came down and met Lianne Dunne. She was energetic and informative. We reviewed my existing deal and after checking with the manager we were able to sign paperwork. The only reason I did not purchase the vehicle from my own town came down to customer service. At Atlantic I felt that they put the customers first and treated us with respect. We worked with Lianne who made follow up phone calls and we were able to set up the closing in no time. With the help and hard work of Gregory Carrion the finance manger we closed the deal and drove off in our new car. Thank you again. More

Positives: Clean modern dealership/service center and Positives: Clean modern dealership/service center and friendly staff. Negatives: Unfair: Original trade-in appraisal and post 30 day re-appraisal Positives: Clean modern dealership/service center and friendly staff. Negatives: Unfair: Original trade-in appraisal and post 30 day re-appraisal $700 disparity (lowball!) the only thing that changed was ~36,000 mi to ~36,800 miles (otherwise same exact condition). NOTE: 30 day delay was because the vehicle had to be ordered from Japan. I can understand a percentage off with the newer models about to be released (which aren't out yet) and the additional miles but that was excessive. Apparently with additional research (after the fact) this is a common operating practice for Atlantic (capitalism without a moral compass). Unprofessional: With the car in the pickup area (as I was completing the paperwork), service staff member (Jose) got the key to the car and was showing it off to passers by -popping open the hood, playing with the HIDs, inviting them to sit inside (they only didn't because I made my presence known). I expect this from a car in the showroom (with a salesman) not one about to be picked up by the customer (the car is practically purchased -hands off). For a car built in Japan, shipped over, waited in port for a week then delivered directly to the dealership, why did it have 24 miles? This isn't our first car built in Japan (which had 11 miles). I suppose it had something to do with the other members of the service team bragging about how they drove our car (but abruptly stopped when they noticed us listening). Why were all the radio presets already set? When I purchase a new car I don't expect it to be lived in by the dealership's staff. Although the dealership was running a promotion, the financing took hours (excessive) and although the car was cleaned when we finally drove off the lot the plastic was still on the pedals and door sills (not properly prepped). I would not recommend any Atlantic dealership for a new car purchase (service from Atlantic Honda and Atlantic Toyota is very good). Beware Atlantic Honda tries to sneak in FMV charges (fair market value mark up for any new models under a year old). The staff's professionalism and ethics are questionable. More

I've been dealing with the service dept at this dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in an effort to support their dealerships by upgraded the quality, service and customer experience. Amity Toyota is no exception. The place is always clean and the people in service can't be any friendlier. Many of the employees have been there a long time especially Tasha who is the Asst Svc. Mgr. Because of her and the professionalism of her staff I wouldn't go anywhere else! PS: The free bagels and coffee in the morning doesn't hurt the overall experience while you wait. Date of recent service: August 2, 2013 More

Very unscrupulous financing group; unresponsive management; dishonest. I drive the extra 30 min. to go to Sunrise Toyota even for service. I warned my daughter! management; dishonest. I drive the extra 30 min. to go to Sunrise Toyota even for service. I warned my daughter! More

Lianne was amazing worked so hard to make sure I felt at home and was happy! Kept me laughing the entire experience! Anyone I know looking for a Toyota I will recremend her for sure home and was happy! Kept me laughing the entire experience! Anyone I know looking for a Toyota I will recremend her for sure More

Atlantic Toyota provided exceptional service and went above and beyond what I ever expected. They were helpful and attentive during every step of the process. They definitely got me the best deal they above and beyond what I ever expected. They were helpful and attentive during every step of the process. They definitely got me the best deal they possibly could, and I would recommend them to everyone. More

Benny does a great job. I left a week ago completely unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition for his hard work and dedication. The only reason I did not give all 5's is because I felt the need to factor in the first poor experience. I will definitely be making all of my appointments with Benny in the future. More

Great and friendly service for warranty work I Great and friendly service for warranty work I appreciated that service advisor did not attempt to sell additional services I will consider usin Great and friendly service for warranty work I appreciated that service advisor did not attempt to sell additional services I will consider using this facility in the future for servicing our two Toyota Camrys More

I am a 13 year repeat new purchase and service customer. I had some difficulty with tire punctures which caused me to need tire patches and replacement between January and June of 2013. Krystle was the con I had some difficulty with tire punctures which caused me to need tire patches and replacement between January and June of 2013. Krystle was the consummate professional. She went out of her way to get me help. Kind, professional, knowledgable, an overall pleasure to deal with. Once we came up with the 3rd puncture she got Tasha Drew involved. She was equally professional and accommodating. I can tell she was truly seeking to please the customer. I live in Valley Stream with other dealers closer to my home but Atlantic Toyota is where I go because of these people. My only concern is the wait time. No reflection on Krystle or Tasha but the wait time was sometimes excessive. These employees should be recognized for their excellent work. We tried to deliver this survey earlier but it didn't seem to go through. More

Went to Atlantic Toyota to purchase a new Toyota Rav 4. This is my second car purchase at this dealer. My previous purchase was a 2007 Rav4. When I entered I was pleasantly greeted by the staff and Lianne This is my second car purchase at this dealer. My previous purchase was a 2007 Rav4. When I entered I was pleasantly greeted by the staff and Lianne Dunne was the first. She sat me down and was very attentive to my needs in a new car. The entire process was great. I very much recommend this dealer and of course my sales person Lianne Dunne. Thank you so much Lianne for your help. It is sales people like you that make us come back and recommend to others. :) More