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Atlantic Toyota
Lynn, MA
881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 881 reviews
March 03, 2005
STAY CLEAR OF THIS DEALERSHIP! I purchased a used vehicle from this dealership, and I can honestly say that it was the worst transaction I have ever experienced. Never have I experienced such incompetence o from this dealership, and I can honestly say that it was the worst transaction I have ever experienced. Never have I experienced such incompetence or unprofessionalism from any store or establishment. The very first thing my saleman, Ron, did when I arrived (after I called about a specific car, mind you) was to immediately show me more expensive cars. After actually driving the car I came to test drive, and asking to talk about financing options, they refused to speak to me any further about purchasing the car unless I put down a deposit. I have never received such a blatant slap in the face, and had they not had the exact used car I wanted, unique unto them, I would have left immediately. I gave them their deposit, and was finally allowed to speak further about buying the car. I told them I would buy it, and they told me that it would be ready to be picked up the next day. My salesman, Ron, needed simply to fax 3 documents to my insurance and loan company to conclude the transaction. He failed. After getting out of closing my loan at 4:55pm, which I had to work extremely hard to get to get to, I called Ron to ensure that he had sent and received all he needed from the insurance company. He had not. Rather then calling the insurance company to rectify the problem, he had done nothing. Absolutely nothing. This was 4:55pm on the Friday before President's day weekend, and my insurance company closed at 5:00. That meant there were 5 minutes to get all the paperwork completed or I would have had to have waited until the following Tuesday. He had all day to fax 3 documents, and he only managed to do so at the very last minute after I pushed him to do his job.<br>I finally purchased my car and on the ride home, the check engine light came on. So I had to bring my car back to the dealership to have it fixed. One week after I brought it in, it was finally ready to be picked up. The problem was an oxygen sensor, and job which takes approximately 20 minutes. I called 3 times on the day I was to pick up my car before I was finally told by Earl that it was ready for me. I work 9-5, so I had to get the car after the service department had closed for the day at 5:00pm. Earl told me I could simply pick up my keys and paperwork from the sales desk, and that everything would be waiting for me that evening. I confirmed that I would be there between 7 and 8pm, and he confirmed everything would be ready for me. So I arrived at 7:45pm, and no one in the dealership had any clue where my keys or paperwork were. Mind you that this dealership is a 45 minute drive away from my house, and I required the help of a friend to get there. So not only did there incompetence severely inconvenience me, but it severely inconvenienced a third party as well. Fortunately I had the foresight to anticipate such a failure by the dealer, as I really could not expect less from them at this point, and brought an extra set of keys. <br><br>My car came with a 90-day warranty. Because of the utter incompetence I experienced at every single step of my purchase and service, I will not be bringing my car there for any work even if it were covered under this 90-day warranty. I advise you STRONGLY to steer clear of Atlantic Toyota in Lynn, MA and take your business elsewhere. More
by madman58
Employees Worked With
Ron Alexander, Dominique, Earl
