Atlantic Toyota

So offen Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural damage. Took the car for a test drive. It ran out of gas and this triggered safety alerts. “Cruise control disabled”, “Parking brake malfunction”, “Pre-collision system malfunction”, “ICS malfunction”, “Check Engine light”, “Reduced engine power”, “Pre-Collision System malfunction”. Clyde had service address issue and they told me the reason it went haywire is “because the gas ran out”. Not ideal, but understandable considering the tech. I put a deposit to hold the car. I asked via email that Clyde s/w his manager about 4 REASONABLE questions: 1, If the issue was CAUSED by gas running out, what was the FIX? (God forbid I run out of gas and have to have all safety systems disabled…can I restart them or do they have to repair). 2. The car publicly listed, (Carfax), as having a potentially serious safety risk. I asked them to verify the severity of the damage and the repair or see their records of repair, (for the safety of my FAMILY). 3. I asked what the warranty was on the car 4. I mentioned the value of the car was listed online significantly less than their asking and requested we discuss details. (I did not lowball or refuse to pay the asking price, I simply wanted to discuss the discrepancy). Instead of answering my reasonable questions, Clyde said his manager responded “I don’t want to drag this out”, and”…we told you the car was fixed on Monday”. Note: I never asked was it fixed, I asked what was the solution. I came in explaining what I found online about the car's safety and value. A good, caring, reasonable dealership would/should say at that point “We respectfully disagree with Carfax’s appraisal and the Kelly Blue Book value”. “We stand by the car and its safety and will gladly give you service records to support that”. No….this dealership instead tried to spend 20 minutes convincing me “Carfax is crazy” (that is a direct quote). And “we’ve been here for several years longer than KBB”. The irony is that each car has a Carfax printed and Clyde desk was littered with them. I was asked, “What does the Carfax value the car”. I replied 21-23,000. (This was NOT my offer, but an answer to his question). He proceeded to give me my deposit back and said “They won’t do that” Clyde verbally agreed with every point I made, yet still refused to even open the negotiating table and suggest with a fair price. It’s apparent that they’d rather wait for some unsuspecting person to walk through the door and not have the knowledge of knowing the WORLD will value that car almost 6k less than what they’re asking. SHOULD someone pay for a car priced as if it never had “severe repaired structural damage” without requesting assurance from the seller? Absolutely not. Should a dealer pretend that the Carfax and KBB industry standard does not apply when it’s not in their favor? Absolutely not. Should a Manager dismiss and ignore legitimate safety and warranty questions as “dragging this out”? You decide. Andrew in sales called me back today. My hope was to get his reassurance and put in a mutually agreeable initial offer, but his repeated message was, “If you have any concerns about the car then we’d rather have you go somewhere else”. Is this the new Toyota way? If a potential customer has any concerns over a vehicle it is the job of the dealership to ADDRESS the concerns and show the customer why they stand by the car and the quality of their service. He told me “We are a family owned dealership and would NEVER put out a car that we didn’t stand by”. That’s a perfect attitude, but how is someone supposed to know without ASKING? Bottom line: Atlantic Toyota was so annoyed that I walked in as an EDUCATED consumer that Andrew told me “go somewhere else” rather than answer REASONABLE questions about safety, warranty, and repair. When I wrote my Google review I was called on my cell and asked to “Take it down”. No Sirs… people need to know the truth! Or as the kids say, “But where is the lie, though”? More

Great Experience We recently moved to the area and found Zeke and the whole staff at Atlantic Toyota to be exceptional with our new purchase of our 2019 Rav4. Everythi We recently moved to the area and found Zeke and the whole staff at Atlantic Toyota to be exceptional with our new purchase of our 2019 Rav4. Everything went as planned and the ordered vehicle is gorgeous! Thank you all for making this purchase so easy! More

Fast Friendly Efficient 13+ year Atlantic Toyota customer and fan. Great staff and service. I’m in the process of buying my third vehicle from them. My two original vehic 13+ year Atlantic Toyota customer and fan. Great staff and service. I’m in the process of buying my third vehicle from them. My two original vehicles are still alive and well and staying in my family. More

General Maintenance Had and oil change and tire fix. The staff was helpful and asked all the right questions about what I wanted to have done. Thank you Bill for tak Had and oil change and tire fix. The staff was helpful and asked all the right questions about what I wanted to have done. Thank you Bill for taking such good care of me More

Easy peasy vehicle maintenance Always a wonderful experience. Easy to schedule, friendly customer rep onsite, complete maintenance service, quick and convenient. Both check-in rep ( Always a wonderful experience. Easy to schedule, friendly customer rep onsite, complete maintenance service, quick and convenient. Both check-in rep (did not get his name) and desk rep Rich were very nice. More

Awesome service I always get great service here at Atlantic Toyota. Jeannette is super nice and always provides the best customer service. Always happy with the servi I always get great service here at Atlantic Toyota. Jeannette is super nice and always provides the best customer service. Always happy with the service here. More

Sevice The service was good. I was honda customer. They used to wash up my car for any kind of services at the dealer. And i remembered that. The carwash is The service was good. I was honda customer. They used to wash up my car for any kind of services at the dealer. And i remembered that. The carwash is a good source of advertising for the dealer. A clean car on the road is beautiful. Hope next time toyota will do the same like honda. Francis Previna More

Excellent Services William Rich is always friendly, courteous, and helpful. He has excellent customer service skills! When I called Atlantic Toyota that I will be an hou William Rich is always friendly, courteous, and helpful. He has excellent customer service skills! When I called Atlantic Toyota that I will be an hour late for my service appointment, William answered the phone, telling me it would not be a problem at all. As always, the job was completed in a timely manner at a very reasonable price. I am very happy with the services I received from William and the Service team at Atlantic Toyota. More

Best service Once I enetered I was welcomed by Carmen Zelaya, she was very kind and helpful. She helped me figure out what was wrong with my car I was in and out w Once I enetered I was welcomed by Carmen Zelaya, she was very kind and helpful. She helped me figure out what was wrong with my car I was in and out which I loved. I highly recommend her. More

Fast service Went in for an oil change and left feeling like my car is brand new. The workers are super nice and they made sure I got in and out ASAP! Went in for an oil change and left feeling like my car is brand new. The workers are super nice and they made sure I got in and out ASAP! More