Atlantic Dodge Chrysler Jeep Ram - Service Center

Great Service Experience I walked in to get an oil change on my 2017 Jeep Grand Cherokee. I thought it would take awhile, so I walked across the street to get some shopping do I walked in to get an oil change on my 2017 Jeep Grand Cherokee. I thought it would take awhile, so I walked across the street to get some shopping done at Wal-mart. I came back about 30 minutes later and the oil change was completed. Thanks so much for your help. I will be back. Robert. More

My vacation Chrysler dealer My wife and I were wintering in St Augustine. I needed to check recalls on our 2016 Ram 2500 which I was unable to complete before leaving for winter My wife and I were wintering in St Augustine. I needed to check recalls on our 2016 Ram 2500 which I was unable to complete before leaving for winter from the Green Bay, WI area. I was in the area of Atlantic and turned in to ask if I could get the service done in FL. My Service advisor Justin said he could get me in immediately. He got me a free rental from Hertz, a Ram pickup, no less. He subsequently noted a possible lifter problem and set up an apt in Feb to repair/replace the problem parts under the warrantee. Strangers? Not anymore! More

Factory Recall The letter from the factory estimated one to two hours for the repair. The dealership did the repair and another minor thing I requested in less than The letter from the factory estimated one to two hours for the repair. The dealership did the repair and another minor thing I requested in less than 30 minutes. More

Took me right in and fixed the problem My battery died over Thanksgiving weekend, they took me in first thing Monday morning during a very busy time and replaced the battery quickly and got My battery died over Thanksgiving weekend, they took me in first thing Monday morning during a very busy time and replaced the battery quickly and got me on my way. I was pleasantly surprised thinking I would spend most of the morning there since I didn’t have an appointment. They were fast and efficient and although the waiting room was full, they were getting the cars done and and getting preople serviced and out of there quickly. Great experience! More

Four wheel drive issue Lights flashing indicting four wheel drive issue after hauling our 45 ft toy hauler 1300 miles. My wife called service department and spoke to Joe. He Lights flashing indicting four wheel drive issue after hauling our 45 ft toy hauler 1300 miles. My wife called service department and spoke to Joe. He looked my truck up and noticed 2 recalls that hadn't been addressed. Made an appointment for the very next day. Had a rental car available for recall work. Main issue was under warranty. Rental car was available until all work was done. Did not buy my truck here. But was treated like I did. I will buy my next truck here. More

Had a noise in my engine They took my jeep in at 11 am and had it back to me at 3:30. It was a significant engine issue but they fixed it quickly and all was covered under wa They took my jeep in at 11 am and had it back to me at 3:30. It was a significant engine issue but they fixed it quickly and all was covered under warranty. More

Excellent customer service. My service advisor was Justin Shockley. The quality of the work on my vehicle was superior. My Jeep was ready when promised. I was impressed with th My service advisor was Justin Shockley. The quality of the work on my vehicle was superior. My Jeep was ready when promised. I was impressed with the courtesy of Justin Shockley, who has a very strong customer service orientation. Thanks very much. More

Oil change I had my oil changed and tires rotated here. The lube tech did a fantastic job and was I hardly waited. Everything was checked and all the liquids wer I had my oil changed and tires rotated here. The lube tech did a fantastic job and was I hardly waited. Everything was checked and all the liquids were filled. I will be going back there for all my work on this car. Thanks again to the fantastic job the lube tech did.. More

Great! My service advisor was great. Justin did a wonderful job, look forward to working with him in the future! Love my jeep wrangler, works great! My service advisor was great. Justin did a wonderful job, look forward to working with him in the future! Love my jeep wrangler, works great! More

service adviser heard a sound I took my jeep in for 100,000 mi service of spark plugs. I didn't know there was a problem. As the service adviser Joe drove jeep to service dept, h I took my jeep in for 100,000 mi service of spark plugs. I didn't know there was a problem. As the service adviser Joe drove jeep to service dept, he heard a tapping sound which he brought to my attention. They needed the jeep all day to diagnose the engine & found multiple issues. I had an extended warranty & was at 98,000 mi so it had to be used. I was also getting an oil change done, & that's when they found an oil leak & other issues. As a result, I needed to get a rental which turned out to be 2 days. As I run a very busy business with straight clients & no break, Joe really helped me by getting a guy from Hertz at my office right down the road at the only 1/2 hr window I had. It was nice to get another jeep to rent. When I returned the rental, I was able to leave at the dealership. Joe kept me updated about all the issues. There were some minor issues when picking up with other vehicles in front so I couldn't pull out from dealership & leave for my office with clients waiting. The wrong key was also attached to the invoice after I payed. It was all quite stressful, but I just had to laugh at all the confusion & drama of the entire situation being worked around full days of clients. It all worked out in the end, & I'm happy that Joe made it a more pleasant experience as I wouldn't have known a thing wrong. Now all issues have been addressed. More