Athens Ford

In these days of impersonal and pushy customer service representative, Carly Shockley is the consummate definition of caring, integrity, patience with a strong sense of determined satisfaction! I am sure representative, Carly Shockley is the consummate definition of caring, integrity, patience with a strong sense of determined satisfaction! I am sure that many of her peer colleagues, possibly a few sales managers, could learn from her calm mannerisms and determination toward satisfying her customers. As a 17-time decorated US Army retiree and a 25 year public educator, Carly is that SOLDIER that we train to dig that foxhole and help those around you plus EDUCATE others by the example you portray! Carly insures that all of her customer's questions are answered with the truth and understanding needed. Each time that I had questions or concerns, she found the time to meet with me (even on her off days or after her scheduled hours of employment). I am sure that Carly will get promoted to the level of management that she deserves so that she may instruct others in the art of being the TOTAL SALESPERSON! More

I recently purchased a new Ford Edge from Carly Shockley at Athens Ford. I started out looking at the Explorer model. Carly was very helpful from the very beginning. She explained all of the features and at Athens Ford. I started out looking at the Explorer model. Carly was very helpful from the very beginning. She explained all of the features and showed me how to find any additional information that I needed on the Ford website. She was very knowledgeable and helpful. After a month or so, I decided to look at the Ford Edge instead. I started the process all over again, and once again, Carly was very helpful. She worked with me to find the vehicle I was looking for and then helped us to negotiate a deal that would allow us to stay within our budget- all without being a "pushy salesperson". I would highly recommend working with Carly. More

I checked "yes" but with reservations as explained in my comments on the Quick Lane survey. The extent of work required set up a dissatisfaction when reflecting on my prior history of sc explained in my comments on the Quick Lane survey. The extent of work required set up a dissatisfaction when reflecting on my prior history of scheduled maintenance visits during the past 2 years since moving into the area. Such reservations aside, your service department is pretty high quality. More

After visiting another dealer that over pressured and wanted to sell before the test drive, it was nice to come to Athens Ford and get treated with respect and they didn't waste my time. wanted to sell before the test drive, it was nice to come to Athens Ford and get treated with respect and they didn't waste my time. More

All sales personnel were friendly,cooperative, and were All sales personnel were friendly,cooperative, and were easy to deal with. Didn't feel pressured but comfortable in my dealings. Price was negot All sales personnel were friendly,cooperative, and were easy to deal with. Didn't feel pressured but comfortable in my dealings. Price was negotiable. Financial terms were easily explained, accepted, and clear. All personnel I came into contact with were positive, customer friendly, and made my business experience comfortable and pleasurable. I came away with a win/win feeling. More

The quality of service was excellent!! We were not pressured into making a purchase which made the experience a lot more pleasurable. Athens Ford is THE place to go! pressured into making a purchase which made the experience a lot more pleasurable. Athens Ford is THE place to go! More

My wife and I needed a dependable used minivan and found one here. The salesman (Andrew) was very easy going and helpful. Price was great! one here. The salesman (Andrew) was very easy going and helpful. Price was great! More

I called the dealership to set up an appointment to view the Ford Fusion and the Ford Escape. I spoke with Jeff melton on the phone and he was exceptionally knowledgeable and di a great job of helping me un the Ford Fusion and the Ford Escape. I spoke with Jeff melton on the phone and he was exceptionally knowledgeable and di a great job of helping me understand both vehicles. When I arrived at the dealership at the appointment time, Jeff was there ready to show me the vehicles I called about. I felt that he did a great job of asking questions and listening, instead of just trying to sell me the whole time. He took time to find out what was important to me and gave me information that was helpful in comparing the 2 vehicles. I would highly recommend Jeff Melton to anyone considering purchasing from Athens Ford! More

I wanted to take a moment to thank the team at Athens Ford for a delightful experience. I presented Carly Shockley and Shawn Hetrick with a deal that I knew going in would be extremely difficult to make Ford for a delightful experience. I presented Carly Shockley and Shawn Hetrick with a deal that I knew going in would be extremely difficult to make happen, if not impossible. Not only were they able to reach a deal that worked for me and got me into a "dream car" that I've wanted for some time (Jeep), but they did it all with a very high level of service and class that is rare in the industry today. At no time did I ever feel uncomfortable or pressured during the buying process. In fact, it was a very warm, pleasant transaction from the moment I stepped in the door. Carly and Shawn could not have been any more personable and easy to work with and I sincerely appreciate that. In addition, almost the entire sales team took time from the floor to assist in figuring out how to get the top on my new Jeep down (never owned one before, so this was a learning experience). It was a bit humorous and Carly gets extra kudos for getting her fingers slammed in the door accidentally by a fellow salesman and taking it like a champ. Fortunately, Brandon Scruggs from their parts department came to the rescue having been a Jeep owner himself and gave some useful pointers and advice and even an invite to a local, monthly Jeep get-together. By the end of the day, I was able to navigate the top on my own, no problem, thanks to his input. I've lived in Athens for 33 years. I've dealt with people at this dealership when it was University Ford and then again when it was Aikens Ford. I can attest that under its new management, this dealership is WORLDS BETTER than either of those previous incarnations. If you ever visited this dealership during one of its other management tenures, do yourself a favor and give this new group a chance. I promise you will be impressed with the new Athens Ford. Great job to all! More

I had two primary reasons for purchasing my truck from Athens Ford. 1) Although I did not purchase my previous 2011 F-150 from them, their service department treated me like a long time customer. 2) I h Athens Ford. 1) Although I did not purchase my previous 2011 F-150 from them, their service department treated me like a long time customer. 2) I have bought more than 30 automobiles from Christopher Ray's family over the years. I was not aware that he worked there, until one day I was in for service. It was like old times, Chris was so helpful. He understood my time limitations, as far as jumping the normal hoops, and time at the dealership. He helped me find the right truck for my needs, and he made all the necessary paper work and financing as simple as possible. As long as Christopher is with Athens Ford and he is available to assist me with purchasing, I will probably be an Athens Ford customer. For what it's worth, I think it would serve the dealership well to put an ad in our local newspaper, and even run some ads on local radio to let people know he's there. Elberton is an industrialist community and a lot of trucks go through this town. Chris could help Athens Ford bridge the gap between here and there. I hope this is read and I hope it helps. Thank you, Tommy Darracott More