Art Hill Ford

I made an appointment over a week ago to have a brake controller installed on my vehicle and general maintenance done while it was in. I took my truck in on 9/22/20. Chase was my service advisor. I dropp controller installed on my vehicle and general maintenance done while it was in. I took my truck in on 9/22/20. Chase was my service advisor. I dropped my vehicle off at 7:30am. At about 12:45pm I was informed the the oil change and tire rotation was complete but the brake controller that they had in stock would not program and that they needed to order another. Chase did not know when the new part would arrive. I was rather shocked and said I guess I will pick it up after I get off work. Once I got off the phone and thought about it more I called back to ask if they had called other dealerships to get the part. Chase said that none were available and even if they were sometimes other dealerships will not sell their parts to other dealerships. I was frustrated. Chase ended the conversation with the statement "What do you want me to do?" I was angry and hung up. I decided to call other dealerships to see if they had the part in stock. On my second dealership call I located the very part that I needed down the street at another Ford dealership. I even asked if that other dealership would sell parts to Art Hill. They said of course and that they do it all of the time. I called Chase back to let him know that there was an available part down the street. About an hour later I was informed that they had sent someone to pick the part up. My truck ended up being finished by about 5pm the same day. GREAT but thanks to me! Why did I have to do the legwork to locate a part? Why wasn't the service department at Art Hill a problem solver? Art Hill could have did what I did and I would have never known that there was an issue. Ironically enough every time I have my vehicle services I am bombarded with emails and texts asking if I will submit a review and rate the service. Not this time. They know they messed up and did nothing to remedy the situation. More

I thought the staff was very helpful and not aggressive. Genuine and knowledgeable especially our salesman. He really went the extra mile for us and I would recommend anyone to work with him Genuine and knowledgeable especially our salesman. He really went the extra mile for us and I would recommend anyone to work with him More

AWESOME GUYS TO DEAL WITH. QUICK AND TO THE POINT. STEVE IS AWESOME. THE CAR IS MORE AWESOME THOUGH LIKE STEVE MCQUEEN!! CAN'T WAIT TO MAKE ANOTHER DEAL INT HE FUTURE. STEVE IS AWESOME. THE CAR IS MORE AWESOME THOUGH LIKE STEVE MCQUEEN!! CAN'T WAIT TO MAKE ANOTHER DEAL INT HE FUTURE. More

They are very quick to get your car in make you feel very comfortable and car is sparkly clean and work is done very efficiently. Only place I would take my car. I come back to this dealership and I live i comfortable and car is sparkly clean and work is done very efficiently. Only place I would take my car. I come back to this dealership and I live in Monticello, IN More

Great service, but still waiting on a set of wiper blades that were apparently ordered two weeks ago. A couple phone calls with no confirmation that there were in yet. that were apparently ordered two weeks ago. A couple phone calls with no confirmation that there were in yet. More

Greatest service you’ll receive over here. Smooth process to purchases vehicle too. Friendly and helpful! We’re glad we made the 1 hour to there! Thank you! to purchases vehicle too. Friendly and helpful! We’re glad we made the 1 hour to there! Thank you! More

Awesome service. The service writers were courteous and the porter did a great job washing the truck before I pick it up. I would recommend them anytime the porter did a great job washing the truck before I pick it up. I would recommend them anytime More

Service is always done faster then quoted. They tell me 2-3 hours and it's done in an hour. 5 stars. Super super fast!! 2-3 hours and it's done in an hour. 5 stars. Super super fast!! More

Art hill is the best dealer they have been super helpful with me from day I got my 2018 explorer chase is always there to help & they always provide great fast & friendly service. with me from day I got my 2018 explorer chase is always there to help & they always provide great fast & friendly service. More

Excellent service as always. Will always bring my car back. No complaints at all. Service is always very so pleasant and easy to talk to. Chase helped me get in and right out. What I like about this plac back. No complaints at all. Service is always very so pleasant and easy to talk to. Chase helped me get in and right out. What I like about this place is they are honest they don’t try to sale you anything that is unnecessary. The general manger is always very friendly and very professional. Chase always goes above and beyond my expectations More