Art Hill Ford

I recently purchased a used vehicle from Art Hill Ford in Merrillville, and overall, I am pleased with my experience despite a few bumps along the way. The buying process itself was fantastic thanks to J in Merrillville, and overall, I am pleased with my experience despite a few bumps along the way. The buying process itself was fantastic thanks to Joe, our salesman, who was amazing and went above and beyond to secure the sale. After bringing the vehicle home, we discovered a few front-end issues that were missed during the initial inspection. While it ultimately took some time, extra trips, and persistence on our end to meet the 172-point standard advertised, the dealership truly stood behind their word. Matt, the Used Car Manager, was exceptionally accommodating, appropriately apologetic, and made sure we were provided with a loaner vehicle while repairs were completed. They even covered the cost of an independent inspection to grant us full peace of mind. Though the process took patience to reach full resolution, Art Hill Ford proved that they stand by their promise and truly value customer satisfaction. More

They were very nice, quick, and professional. Steve was very helpful and found exactly what I wanted. Steve was very helpful and found exactly what I wanted. More

This place has terrible service from most of its employees!!! They say they look at the problems you suggest to be fixed and don’t look at all. Dan Brown and Tiffany and very rude service workers! employees!!! They say they look at the problems you suggest to be fixed and don’t look at all. Dan Brown and Tiffany and very rude service workers! If you have a ford or Lincoln I wouldn’t suggest you go there!!! More

Well Frank was absolutely amazing, not pushy like other sales reps. He listened to everything I had to say. What I wanted for my car and most of all, a really good deal. sales reps. He listened to everything I had to say. What I wanted for my car and most of all, a really good deal. More

Always a great experience at Art Hill Ford. Sale and service is always top notch. Sale and service is always top notch. More

Tiffany Depowski, she was very helpful helping me to pay for my 2020 Ford Escape bill. She is always very helpful, kind and a very respectful lady. She always is helpful and answers my questions about my c for my 2020 Ford Escape bill. She is always very helpful, kind and a very respectful lady. She always is helpful and answers my questions about my car service. More

Finally a dealership that cares about the customers and their complete satisfaction. They will always be the dealership that I go to whenever I need work done on my vehicle or am looking at purchasing some their complete satisfaction. They will always be the dealership that I go to whenever I need work done on my vehicle or am looking at purchasing something new More

The service department needs work in communication and customer service 5 people with all different information customer service 5 people with all different information More

Same great people same great service! 👍🇺🇸 Very friendly, went over and above. Got me in and out quickly. 👍🇺🇸 Very friendly, went over and above. Got me in and out quickly. More

Joseph was very friendly and helped me with my truck purchase made things easy for me. Truck arrived nice and clean with fresh oil! purchase made things easy for me. Truck arrived nice and clean with fresh oil! More