Art Hill Ford

Tried for two days to make serv appt but no one answered the phone. Awful the phone. Awful More

On 6/22/2023 my 2016 Ford Explorer (purchased from Art Hill & Serviced there since) was brought in due to a leak of coolant. It was determined to be the Ford Motor Company water pump issue which I agreed Hill & Serviced there since) was brought in due to a leak of coolant. It was determined to be the Ford Motor Company water pump issue which I agreed to the repair without complaint. After the repair the AC was not charged or working and the front passenger CV Axel was leaking oil when they removed it and tore the boot. It took four trips back to get things fixed and things are still not fixed, like broke clips, missing screws and clips. The forgot to put an air flow cover back on under the motor, a large metal part they found laying on the floor after I found it missing. This after I paid $3,00 for the faulty water pump, that was $2,220 in labor, the rest in parts. More

Great place to do business! Went in to see Greg he got me a great deal on a 2023 Bronco Outer Banks! I would highly recommend Art Hill for your next ford! Went in to see Greg he got me a great deal on a 2023 Bronco Outer Banks! I would highly recommend Art Hill for your next ford! More

Had an excellent buying experience at Art Hill Ford with Borce Nikolov. Borce was extremely transparent during the entire process and was patient enough to go through a decent selection of inventory to help Borce Nikolov. Borce was extremely transparent during the entire process and was patient enough to go through a decent selection of inventory to help us make the right buying decision to meet our needs. Unlike other salesman, Borce did not come across as pushy and had a sales philosophy focused on relationship building versus hardselling uncessarcy add-ons that we were not interested in. I would highly recommend anyone looking to buy a Ford/Lincoln/Mazda in the Northwest Indiana region to Art Hill Ford and especially to work with Borce Nikolov. More

I ordered my car about 2. 5 months before receiving it. This is the first time I’ve ever ‘ordered’ a car so Skip helped me select features that would benefit. During the cars 5 months before receiving it. This is the first time I’ve ever ‘ordered’ a car so Skip helped me select features that would benefit. During the cars construction phase, I received updates from my salesman, Skip S, along with email updates from Ford on the construction status. From soup to nuts, this was an incredibly smooth experience and one I recommend. Ask for Skip S., he knows his stuff!! More

Steve & Boris great guys to deal with. . very fair & vehicles priced right… None of the mark up these other dealers are doing… these guys are keeping it real & selling cars because of it! . very fair & vehicles priced right… None of the mark up these other dealers are doing… these guys are keeping it real & selling cars because of it! More

I was looking for a truck and when it initially became to expensive, my salesman and the GM worked hard to find us the best deal and get us in a truck. And they threw in a free set of running boards for us! expensive, my salesman and the GM worked hard to find us the best deal and get us in a truck. And they threw in a free set of running boards for us! More

Unprofessional, lied in a text message saying technicians didn’t hear a noise but in 2 write ups 2 days apart in written down and in computer. Service manager Chip was rude and used all caps yelling and hung didn’t hear a noise but in 2 write ups 2 days apart in written down and in computer. Service manager Chip was rude and used all caps yelling and hung up on the phone the day before on me. When I got truck back there was grease hand prints all over truck with pictures to prove it. More

Great place to do business so far just purchased a used truck from Art Hill Ford, and I am very pleased. truck from Art Hill Ford, and I am very pleased. More

We have been noticing a pulsing in the idling of our F150 Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudde Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudder. So I called Art Hill and scheduled an appointment. 10 days later I was able to get in. They called a couple hours later, they found no issue and we could pick it up for a $160.00 diagnostic fee. Needless to say, I was angry. This does not require parts. just a reset on the computer, I asked how much for the reset. An hour of time maybe $ 100.00 no problem, take the diagnostic fee off, I will pay the money to have my truck fixed, even though I have an extended warranty. I just want it fixed. Tiffiany, informed me she would get another tech to drive it and see if they can fix it. two and a half days later, the truck was never touched. Love my ford app! The truck was never turned on! So, I went there and said Give me my truck, bill and keys, I will never be back, she then informed me, that because it is a transmission issue, it would take up to 10 days. It was not a transmission issue. It was a computer reset! The other person was very nice, but their service department is terrible. They are parts changers, not mechanics! If the diagnostic doesn't tell them what to do, they are clueless. It is like lining up the cars at 7:30 am is herding cattle, for that almighty dollar. How many people are paying money, that they do not need to. I will drive 50 miles to insure I never go there again! More