Arrow Ford Inc.

I am a single mother, and though I work, I don't make a lot of money between my child, bills, and all the gas I have to put in my car to get back and forth from work, school, and taking my son to school wh lot of money between my child, bills, and all the gas I have to put in my car to get back and forth from work, school, and taking my son to school which is across town. For me, money is tough to come by. If you are a single parent or you are married and have kids, you know that times are rough right now. Arrow Ford is extremely overpriced. They deny responsibility if they work on cars that are 'not their product.' Meaning if you have a GM car, you had better take it to Lawrence Hall, because if Arrow Ford makes a mistake on the repair and service of your car, they will use the excuse, "Well, we don't have the blueprints because that vehicle is not our product. We do our best." Unfortunately, they use this excuse very frequently. I have a 2002 Saturn that has less than 80,000 miles on it. When I got the car, it was from a towing company that gave it to me for free because it had been abandoned. It needed a lot of work, and I took it to Arrow Ford for everything that needed to be done. I paid them around four thousand dollars for everything to be done and fixed - I reasoned that I owed nothing on the car, and so to pay four thousand to get it into good condition was a fair deal. The last thing that has happened was that a pully snapped from the serpentine belt tensioner and shredded the belt. It pulled the sensor cable from the oil pan that runs to the dash, but didn't damage it - all they needed to do was plug it back in. The Arrow Ford Service Consultant that I spoke to, Mr. Martinez, was clear that this was the only repair that would be needed to get the car running. To change out a serpentine belt and replace the pully, they charged $476.02 when the local NAPA garage down the street would have done it for about $250.00. For some reason, they didn't know they had to lift the engine out to attach a few cables and replace the belt (duh!), and it took them OVER a week (yes, over a WEEK) to even get that done. After the belt was fixed, I got a call. The service consultant said that they had replaced the belt and that the car was not fixed. He said it would turn over and run roughly and stall out when idling. He said there was an issue with the engine. I asked why they hadn't noticed it to start with, and he answered me that they did not know because the car was not their product. I asked them to diagnose the issue which took another two days. When he called me back, he said, "Well, it's definitely the engine. What were you doing when the belt snapped?" Oddly enough, the belt snapped when I was pulling into my driveway. The only thing I was doing with it was PARKING. When I asked what was wrong with it specifically, Mr. Martinez could not give me a straight answer - to make things worse, when I went in, he tried to charge me $526.00 (the 476.02 + the 'labor costs' for them trying to diagnose the issue with the engine) and still did not have a straight answer as to why it would not run. I asked why they hadn't checked the engine before the belt was replaced, and he also did not have an answer for that. He agreed to knock the price back down tot he 476.02, but it was the last money I had in my pocket at all - so I emptied out my bank account and still did not have a running car. I thought to ask them if they would take it as a trade in to cover the bill and perhaps purchase a car from them, but the manager only wanted to give me $300.00 for the Saturn which sits on the Blue Books at $4995 when it's in working condition. The car salesman said he 'convinced' his manager to give them $500.00 for it to cover the bill, but it still put nearly nothing towards a new car. So literally, I was still out the 476.02 that they were trying to charge me for labor and parts on a car that was STILL not running. I asked why the problems were not diagnosed to start with. I received no answers. Just that they needed the money for the labor and the parts. Now, while I can be very pointed with people, this was not one of those times. I was very polite and worked with them the best that I could, but this car company has made it very clear that they are more interested in milking customers and clients of every penny they have - unapologetic - without providing results. All to gain a profit for the company. Because they would not further diagnose the car, I had to moved to Lawrence Hall Chevrolet where they diagnosed the problem as indeed the engine, and they explained EXACTLY what was wrong with it. Apparently, pieces of the serpentine belt got wrapped up in the timing belt pullies and it jumped time. I asked Arrow Ford WHY this happened, and their mechanics did NOT catch it. Their service manager, Tom, promised they'd get to the bottom of it, and not to worry, they'd have me back on the road and they would work with the bill at Lawrence Hall. None of that happened. Arrow Ford Service talks a good game, but when it comes to action, they do absolutely NOTHING!! More

Tate was great! He was with me every step the way and was super friend. He made sure I got the best deal for me! I would recommend anyone to work with Tate for your next car or truck super friend. He made sure I got the best deal for me! I would recommend anyone to work with Tate for your next car or truck More

Fantastic Experience, my Salesman went well above and beyond my expectations to insure that I was completely satisfied. I love working with Arrow Ford because I know that customer service is their highe beyond my expectations to insure that I was completely satisfied. I love working with Arrow Ford because I know that customer service is their highest priority. I found a problem with my vehicle long after the sale had been completed and they still took care of me. I highly recommend buying a Ford, but only if it is from Arrow Ford and my salesman Derrick Mills. More

They helped me out of a huge jam. The sales reps and managers were the only ones out of every dealership in Abilene that helped me and kept their word. Everything they said they would do, they did. And managers were the only ones out of every dealership in Abilene that helped me and kept their word. Everything they said they would do, they did. And they went out of their way to help when another dealership blew me off. The Arrow Ford dealership is by far the best dealership in Abilene. More

I attended this dealer to assist my girl friend in buying a used car. We were able to find an appropriate vehicle very quickly as Jacob had the list available. He was knowledgeable and very helpful without a used car. We were able to find an appropriate vehicle very quickly as Jacob had the list available. He was knowledgeable and very helpful without being pushy. The experience was so good, I purchased a used Ford Echo, 2011 and Linda purchased a Ford Escape, 2009 on the same day. Although it was a long day, in the end, we are both very pleased with the before and after sales service provided by Jacob. The other employee I worked with was Kyle Wasson, Finance, who was methodical and not at all pushy. The financial set up went very smooth. All in all, we got what we wanted and a great start to enjoying our updated vehicles. I can recommend Arrow Ford over the other dealers I have worked with in Abilene, Texas. More

Derek Mills was an outstanding salesman from the time i stepped foot on the dealership lot. He managed to get me a great deal on my new cadillac to whcih i am very pleased with. Most importantly he got my stepped foot on the dealership lot. He managed to get me a great deal on my new cadillac to whcih i am very pleased with. Most importantly he got my monthly payment in my affordable price range. My husband and I both recommend this dealership to all of our friends for this is where both of our vehicles came from. Good job Derek and once again thank you. More

We came in to purchase a pickup and Jacob was very helpful. He answered all our questions and told us about Arrow's truck sale going on. We didn't see anything we liked and were ready to leave when he helpful. He answered all our questions and told us about Arrow's truck sale going on. We didn't see anything we liked and were ready to leave when he showed us the Dodge we eventually purchased. It had not been brought around to the front yet for everyone to see. It fit all our needs and we were very happy with it. Jacob was very professional. He did his absolute best to make sure that all our needs were met. He showed us that as customers we were important to him and to Arrow Ford. This is our third used vehicle purchase from Arrow Ford and your sales associates are the reason we have not looked elsewhere. Thank you for the service you provide to Abilene. More

Another proud and satisfied customer of Arrow Ford for the 3rd time! Looking for a vehicle for my husband to travel economically and not a second thought where to go! Poor Jim didn't even cringe when my b the 3rd time! Looking for a vehicle for my husband to travel economically and not a second thought where to go! Poor Jim didn't even cringe when my bold personality walked in and as always had a great time and alot of fun. He knows exactly what is available and what was affordable to us. Jacob is just a cutie he was very knowledgable and he worked hard with Jim to get us in a vehicle we needed. I can say all day "We won't go anywhere else", "these guys are awesome", but you really have to experience this dealership for yourself. From Jim/Jacob- to finance- to service there is not a spot in this dealership I don't feel at home in. To myself and my family, that means everything in a business. On a different note, if you live near Abilene you are familiar with Arrow Ford's Mission Thanksgiving. The devotion and support this establishment gives to our community is absolutely astonishing. Does this say alot about this dealership? Yes it does. More

Jacob Doty was recommended to me by a family friend that purchased their vehicle through him. They recommended him because of the friendly welcome and impeccable service that they recieved. I was welcome wi purchased their vehicle through him. They recommended him because of the friendly welcome and impeccable service that they recieved. I was welcome with the same friendly smile and service that my friend recieved and I was more than happy with the results. I will continue to recommend Arrow Ford and Jacob Doty to my friends and family. More