Arrow Ford Inc.
Abilene, TX
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462 Reviews of Arrow Ford Inc.
From the first moment I walked into Arrow Ford, I felt like the employees cared about me. The receptionist was friendly, welcoming. Mary C, my salesperson, was prepared for my visit and had papers ready like the employees cared about me. The receptionist was friendly, welcoming. Mary C, my salesperson, was prepared for my visit and had papers ready for me to sign and I was in and out in a very timely manner. The service dept. manager took time to explain a query I had and was very professional. He repaired my car quickly and efficiently as I live out of town and needed to get back home to pick children up from school. I was also given a loaner car by Mary C., a plus so I could shop. I will definitley purchase my next car from this dealership. More
Adam was great to work with over on the used car side of the house, he is very available, to help answer any questions, and he was willing to let me VBA a car with very little hassle. They have bent over b the house, he is very available, to help answer any questions, and he was willing to let me VBA a car with very little hassle. They have bent over backwards to get all the small issues with my car fixed before I pick it up. I have dealt with thier service department before and they have always taken good care of my truck. My only complaint with the dealersip was the finace department, I sat arouund for 2 hours waiting to hear that the rate they could offer me was 3 times as much as what I was getting from my credit union. And I had told them before hand what the other rate was and they acted as though they could beat it or at least match it. I know they can't control what the rates are, but I would have hoped they had rough numbers and knew not to waste 2 hours of my day and running my credit in hope that I wouldn't care and get their credit instead. Anyway that was a very small complaint of my overall service with Arrow, and Adam was great, if you ever want a car from this dealership go ask for Adam Keidl. More
My experience with Arrow Ford started out very sour, but the fact that you had the vehicle I wanted I called and asked for the used car manager, Josh listened to my complaints and put me in the care of Malc the fact that you had the vehicle I wanted I called and asked for the used car manager, Josh listened to my complaints and put me in the care of Malcom & Cynthia. They truly made lemonade out of my lemons going up and beyond to please me. I had several set backs on my end before this deal could be completed, they were always just a phone call away and called me several times also, they were always in contact with me. I have never been treated better when buying a vehicle. They exceeded the rating of 10. I truly feel as though I have new friends. They are truly an example of customer service. Thank you so much, Darlene Tyler More
tate gave me some great service. i went to many dealerships and some were pretty friendly but i have to say tate was the best i came in counter with. he not only helped me with the sale but even af dealerships and some were pretty friendly but i have to say tate was the best i came in counter with. he not only helped me with the sale but even after he was still helping me with other things. he went way beyond just getting the sale and that alone will make me recommend the dealership. More
Thanks to arrow ford and tate and all his work I have a car that I don't worry about anymore or have to work on. They worked with me on finding a car and in my price range Tate even called to keep me updat car that I don't worry about anymore or have to work on. They worked with me on finding a car and in my price range Tate even called to keep me updated with what was going on with the car. I will always recommend arrow ford and shop there first. More
?the search was over when I was helped by Tate at Arrow Ford! I got the car of my dreams for a really great deal. Tate was great & really took care of me quickly. It was a done deal that same day I when an Ford! I got the car of my dreams for a really great deal. Tate was great & really took care of me quickly. It was a done deal that same day I when and test drove ?the car I wanted :) More
I HAD TO SHIFT AROUND VEHICLES SINCE MY GRAND DAUGHTER TURNED 16 AND NEEDED A VEHICLE. SINCE I HAVE BEEN IN ABILENE I HAVE BOUGHT ALL BUT ONE VEHICLE FROM ARROW FORD. I PURCHASED A 2012 ESCAPE FOR MY WI TURNED 16 AND NEEDED A VEHICLE. SINCE I HAVE BEEN IN ABILENE I HAVE BOUGHT ALL BUT ONE VEHICLE FROM ARROW FORD. I PURCHASED A 2012 ESCAPE FOR MY WIFE IN OCTOBER AND NOW THE 2012 F-150. ARROW WORKED HARD TO GET THE COST OF THE VEHICLES WHERE I WANTED. JUSTIN FLATT IS A YOUNG MAN THAT IS HONEST AND FRIENDLY AND DID A GREAT JOB WORKING WITH US AND MAKING SURE WE WERE SATISFIED WITH OUR PURCHASE. i HAVE WORKED WITH A PERSON IN MANAGEMENT BEFORE AND HE DIDN'T DO AS GOOD A JOB AS JUSTIN. THANKS JUSTIN AND GOOD LUCK TO YOU IN THE FUTURE. RICHARD GREENAWALT More
Great service and very friendly people. They worked hard to get me the car I wanted and kept me informed the whole time. This is the second car we have purchased from them and it's always been a great exper to get me the car I wanted and kept me informed the whole time. This is the second car we have purchased from them and it's always been a great experience. More
They were pleasant to deal with. We haven't always had a good car buying experience, but this dealership did an excellent job. This was our first time to use Arrow. Justin was very easy to deal with. good car buying experience, but this dealership did an excellent job. This was our first time to use Arrow. Justin was very easy to deal with. This dealership is very aware of how important their image is in the Abilene community. They do a good job of being a good community member. More