Arrow Ford Inc.

Malcom treated us with understanding. He was knowledgeable about the vehicle and always worked with us in a respectful way. He showed us around the dealership after the purchase and introduced u knowledgeable about the vehicle and always worked with us in a respectful way. He showed us around the dealership after the purchase and introduced us to Paul Martinez, service manager. Mr. Martinez was helpful in explaining the perks of the service department. We have never been treated with more care at a car dealership. Malcom took extra time to explain all the vehicle functions and made sure we understood before we left. Malcom was very personable and a pleasure to deal with. He was one of the main reasons we didn't look anywhere else after stopping at Arrow Ford, Inc. More

Derek was not pushy treated us like family, we felt very welcome, kept us informed, didn't feel like we were just a number. We are extremely satisfied with our experience and our new Ford Fusion. Would defi welcome, kept us informed, didn't feel like we were just a number. We are extremely satisfied with our experience and our new Ford Fusion. Would definitely recommend Arrow Ford and Derek Mills to friends and family. More

I was in the market for a newer truck and had heard alot of good things about Tate, so I went up to see him and to check out some trucks and it was a great experience, he showed me a few different trucks an of good things about Tate, so I went up to see him and to check out some trucks and it was a great experience, he showed me a few different trucks and was very laid back but assertive as well, never put pressure on to sell me something but instead made sure I was happy with what I was looking at and then did a great job on giving me top dollar for my trade without sticking it on the price of the truck I was buying, I would definitely recommend Tate and Arrow Ford when a friend or family member are in the market for a new or used vehicle. More

Adam was excellent.. He did his job very well, after having problems with the insurance he gave up his personal time to see the sale all the way through. Thanks alot having problems with the insurance he gave up his personal time to see the sale all the way through. Thanks alot More

Fast, friendly and fair. Tate took great care of me! Doyle found a better interest rate for me. Enjoyed my experience. My second vehicle purchased from arrow. Will come back again! Doyle found a better interest rate for me. Enjoyed my experience. My second vehicle purchased from arrow. Will come back again! More

Derek, had given me one of his cards, and said to call him when I got ready to buy, I found a car on another lot but I called him and he was able to take me on a test drive. while we were driving he ask m him when I got ready to buy, I found a car on another lot but I called him and he was able to take me on a test drive. while we were driving he ask me about what I was looking for and why I was wanting to trade. He listened and said I know you said you wanted this truck but I think I have a Ford Edge that you will like and would be right up your line. I drove it and fell in love with it. he worked with me from begining to the end on the deal. Then he put me in a ford fusion will the did a few touch up details and really like it too so now I've told all my friends if look for a SUV get an Edge I love mine but if your looking for a smaller car the fusion is the bomb. Thank you for making the experience enjoyable. More

We first started off by truck shopping in another town. We did this for two months actually. Two days before we went to Arrow Ford, this other dealership calls and wants us to trade in our old truck, plus We did this for two months actually. Two days before we went to Arrow Ford, this other dealership calls and wants us to trade in our old truck, plus cash, and put us in a vehicle we didn't want just because it was 'loaded'. Aggravated? Slightly. We decided to try Arrow Ford the following morning since we hadn't been there. We are immediately greeted by Derrick Mills. He asks us what we're looking for and within 2 minutes top, he pointed out our options. We test drove the one we really wanted and loved it. We go in to talk numbers, fill out paperwork, and within 30 minutes, the deal had been done. And one of the best parts? We only put $300 cash down. We were even upside down with our trade-in! HELLO! Now that's what I'm talking about! During our visit, Derrick was super friendly and clearly very knowledgeable. <---Actually knew what he was talking about and you could tell that he wasn't just spouting out stuff he had no clue of. He went over information relating to the truck, what buying a certified truck meant, gave us all the info in a nice folder, etc. He made sure we were comfortable and never left us alone for longer than a couple of minutes. He was 'normal like us'....you know what I mean? He never made us feel stupid (like many do). He talked about his family, asked us about ours and so on. Personable while being professional; a quality so many businessman lack today. While we were signing the financing papers, we kept in touch via text. He was fast to reply and never led me to believe we were bothering him. I always knew what he was doing, what was going on, and what was coming up. One of the best parts before we drove off with our truck, was watching Derrick sync our phones to the truck (for the handsfree feature), and teaching us how to do it. He has since followed up with us and even mailed us coupons for our future oil changes. So you wanna know what I think of Derrick Mills and Arrow Ford? Freaking awesome. Thank you Jesus for allowing us to leave a dealership happy & satisfied, the first time ever in our 20 year marriage. It was nice to have Derrick and Arrow Ford take that bad taste out of our mouths that had been put there by other dealerships, all those years. Two thumbs up, 5 stars, and a 10 out of 10 rating from us. Lori Falcon and Family Maryneal, Texas P.S. Arrow Ford was the only place that had a truck within our price range and the preferred mileage we were after. All the other dealerships didn't have a truck under $30,000. I was shocked to see the price tag of under $20,000 on ours and only 40,000 miles. We've been driving it for the past few weeks and love love love it. More

I was very pleased swith my truck buying experience. Cynthia could not possibly have been better. Also the financial closer was outstanding. I will recommend Arrow Ford to my friends. Cynthia could not possibly have been better. Also the financial closer was outstanding. I will recommend Arrow Ford to my friends. More

Derek was very professional and made the experience enjoyable. The price of the vehicle was very good and the vehicle is in excellent condition. The additional items I asked for such as floormats wer enjoyable. The price of the vehicle was very good and the vehicle is in excellent condition. The additional items I asked for such as floormats were ordered and arrived within 2 days of the purchase. The facilities were clean and I was provided refreshments while I waited. I would recommend this dealership and Derek. More

Had car serviced and tires rotated. Drove off car lot and left rear tire almost fell off. reason - only one lug nut was holding the tire on. Someone forgot to check the work of the maintenance people a and left rear tire almost fell off. reason - only one lug nut was holding the tire on. Someone forgot to check the work of the maintenance people and I had to pay for this sloppy work. More