Arrow Ford Inc.

I went to several dealerships to find the Escape that I wanted and Arrow Ford was the only place that even tried to work with me. Cynthia Heatley is an awesome saleslady. She went out of her way to help me wanted and Arrow Ford was the only place that even tried to work with me. Cynthia Heatley is an awesome saleslady. She went out of her way to help me and eventually found the perfect Escape for me. She was friendly, courtious, determined and very professional! More

Arrow Ford went out of their way to meet half way to deliver a truck we purchased on-line. very friendly couple when we signed papers. truck was in excellent condition, except for some clay mud in all deliver a truck we purchased on-line. very friendly couple when we signed papers. truck was in excellent condition, except for some clay mud in all floor mats, but other than that clean. engine was meticulous. i would reccomend anyone to arrow ford in abilene texas More

Jerry was helpful and stayed on the day we bought the Outlander until about 7:30 PM. Later, when we discovered the special remote-control system was not given to us, he sent off to get us one. Outlander until about 7:30 PM. Later, when we discovered the special remote-control system was not given to us, he sent off to get us one. More

I should start by explaining that I am very prejudice towards used car salesmen. Every time I have stepped on a car lot I have felt like they are sharks and treat me like I have "stupid girl" written on towards used car salesmen. Every time I have stepped on a car lot I have felt like they are sharks and treat me like I have "stupid girl" written on my forehead, trying to take me for all the $$ they can. Not even for a single moment did I feel this way with Adam. He made me very comfortable. He was very helpful, friendly and knowledgeable. While he was persistent, it was not the high-pressure I have felt from other salesmen. I knew what I wanted, and had done my research. While the dealership already had the car listed at a good price, Adam worked and worked with me until we agreed on a great deal!! I am so thrilled with my purchase and will refer all my friends and family to Adam at Arrow Ford! More

In Apr 2013 I took my 2002 Sport Trac to Arrow Ford in Abilene, TX for a PCV hose repair, as I was going to sell/trade it in in the near future. During my wait I decided to stroll down to their used car Abilene, TX for a PCV hose repair, as I was going to sell/trade it in in the near future. During my wait I decided to stroll down to their used car center to humor my curiosity with prices and trade-in options. Mind you, I was not on a mission to make any type of purchase transaction that day. But as fate would have it, I was approached by a sales person who only asked how I was and thanked me for my service - I am Active Duty Air Force and happened to be in uniform. Adam Keidl was his name. I informed him of my FUTURE plans to acquire an F-150 (can't imagine why anyone would ever even consider another truck) - that I needed something bigger than the Sport Trac for the 3 car/booster seats I needed to tote around...but it must be an F-150. We walked the lot telling lies and stumbled upon the perfect match for me and before I knew it we were in his office discussing trade-in values and payment plans. Now, I understand Adam's job as a salesman and appreciate the "skills" which it requires, but I remind you I was merely window-shopping while having maintenance done on a vehicle I had owned outright for eight years. Nevertheless, he did his job perfectly and reeled me in. I knew my wife would have my head should I follow through with this, but I was in love with that F-150 and it was a family necessity, so onward we pressed. I told Adam of the situation - of my ol' lady's reservations - so he handed me the keys, told me to take it home for the weekend, see if the car seats fit, and let my wife "help" make the decision. She loved it but was scared to take on another car payment with all the other priorities we had. Dejected, I reluctantly returned the truck and explained my predicament. Adam assured me he would keep the truck for me until mid-day the following Monday - "that's the longest [he] could hide it for", he joked. And he did just that. Early that Monday morning, not 30 seconds from my wife calling me at work to give the thumbs-up to go ahead with the transaction, Adam texted me to see if we were a go, as he had another interested party but wanted to stand good on his promise to me. To make a very long story short (my apologies), by lunch that day I was the very proud owner of a 2008 F-150 XLT Supercrew with only 27K miles on it. Adam Keidl was a fantastic salesman. His professional attitude, knowledge about the vehicle, his skill-set with making me comfortable during the entire nightmarish car-buying process and his flexibility/willingness in getting me exactly what I wanted and needed (i.e. my asked for trade-in value for my Sport Trac and final sales price of the "new" truck) was by far the absolute best I have EVER experienced in my many vehicle purchases over the years. I am a very happy and satisfied Arrow Ford customer and I WILL be a return buyer...hopefully Adam will be there for the next go-around for I will request, make that REQUIRE him to be my salesman. Thank you, Adam and the entire Arrow Ford Team. Jason R. Bronaugh, TSgt, USAF Dyess AFB, TX More

Malcom johnsom was awesome. He was very friendly, understanding. Knew the answers to all the question we had. He also went out of is way to make sure we had the best payment plan possible and worked understanding. Knew the answers to all the question we had. He also went out of is way to make sure we had the best payment plan possible and worked hard to get the best he could for us. Very satisfied. More

The car buying experinece is usually a frustrating and stressful process, but the men and women at Arrow Ford turned it into a joy. Thank you Adam and Owen for finding that perfect car for us, this car wa stressful process, but the men and women at Arrow Ford turned it into a joy. Thank you Adam and Owen for finding that perfect car for us, this car was more than I expected and we are so happy. Arrow Ford has found two more lifetime customers! Thank you Adam for your professionalism and friendly service, awesome job my friend!!! More

Derek was the best salesman I've ever come across. He allowed me to drive different vehicles. That allowed me to know the fetures I wanted. He catered to my wants and needs while keeping my husband's co allowed me to drive different vehicles. That allowed me to know the fetures I wanted. He catered to my wants and needs while keeping my husband's concerns in mind too. He was excited as I was about finding the right car for me. Very honest, up front, and helpful. The knowledge he knew about everything I looked at was very impressing. Couldn't express enough praise for Derek Mills at Arrow Ford. We have told everyone we know and will be lifetime customers. Ask for Derek!!! More

What can I say about my experience at arrow ford with derek mills? He treated me and my son like family. Tending to both of our needs. Me being a woman. Well I was indecisive on what exactly I wanted. T derek mills? He treated me and my son like family. Tending to both of our needs. Me being a woman. Well I was indecisive on what exactly I wanted. To Mr Mills not a problem. He let me drive a different car daily until I found one I liked. Me I had a ton of questions. Even when he was busy with others... he always had time and never made me feel like I bothered him. Arrow fords philosophy is a breath of fresh air. Working with someone so helpful was different than I've ever experienced. It always before seemed like me against them or like they were vultures. Not Derek he was on my side from test drive to deciding to finance. When we made it to finance the guy didn't know the vehicle, trade in price, or warranty. Derek got him straight. Derek was so friendly and helpful. Never did he laugh at the little things that seemed important to me. He only helped. Took a min to trade for my exact perfect ride(explorer) but I drove another while waiting. Didn't take long at all. Derek is the best in my book. More

I found a used 2013 Ford Flex over the internet using Yahoo Autos. While the vehicle was listed at a great price, it was largely due to the efforts of Cynthia Heatley, sales associate, that I was willing Yahoo Autos. While the vehicle was listed at a great price, it was largely due to the efforts of Cynthia Heatley, sales associate, that I was willing to drive 200 miles to complete the purchase and pick up our new Flex. Thank you Cynthia! More