Arrow Ford Inc.

Warranty Service From Ft. Worth, had an Escape break down on Saturday evening. Had Extended Warranty that covered the issue with the throttle housing, and towing. Sat From Ft. Worth, had an Escape break down on Saturday evening. Had Extended Warranty that covered the issue with the throttle housing, and towing. Sat I called an old friend who has his own repair shop, managed to get it there for him to look at. He hooked it up to the computer diagnostic, told me what it showed. Told me to take to Arrow as on warranty, wrote the code down . Monday morn was at Arrow at 725am. Service tech knew the friend taken to Sat. said they'd get.it towed,let me know as soon as they verified problem, and how long to fix. I told him I had to be back in Ft. Worth Wed. for an important meeting with my employer so I needed to know asap. Right after lunchtime I get an automated call from Ford roadside assistance telling me wrecker on the way. I went by the friends shop to be there, little upset it took 5+ hours to get a wrecker. I waited and waited. No wrecker. Finally roadside assistance calls back to check, be sure picked up. Told them no. They called the tow company, then said he was finishing another job, would be there in 30 minutes. At that point , around 2pm, I left the key with the friend, told him what they said. Was not real happy. An hour and a half later, after I called the service manager at Arrow the tow truck showed. 330pm. 8 hours it took to get it picked up. The service manager kept telling me they had it because a work order was written at 11am and wouldn't be until they did. I told her no , I was looking right at it. She said maybe they got the wrong one but would check. She never called back. The wrecker arrived though so I let it go, but a day was wasted. Tuesday I waited until 2pm, no word, so went by Arrow to check on it. Originally was told the throttle sensor or housing itself would need replacing. When I got to Arrow they said it was ready. Surprised no one had called I asked the clerk if sure, had they just needed a sensor. She said yes. I checked out. The friend with the shop asked what they did. I had to take back a 4runner he loaned me so showed him the paperwork.. He read it, told me no sensor replaced, Arrow simply reprogrammed the computer. I asked if that would take care of it, he shrugged, said be surprised if did from his 40+ years of experience but drive around town a lot before heading back to Ft. Worth. He was right. I got about two miles up on the highway and the engine light came on again and it started missing when changing gears. I made it back , called Arrow, left a rather strong message on their service managers voice mail, told what happened, please call asap. Never heard a word back. Took back to friends shop, asked if he would fix. It may cost several hundred dollars but I'll know it's done right. Had to reschedule meetings in Ft. Worth, which was not easy, all because of Arrows lack of concern, unprofessional attitude, wasting a day trying to get towed, then not fixing right. Plus I will have to pay since they didn't fix under warranty right. Total fiasco. Never had these kind of problems with Bankston in Ft. Worth. Much more professional, take care of you. Arrow, always heard had a bad reputation, I found out the hard way why so. More

service writer Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left a message...called at 5 ;;;left another message..no call back...called service writer this morning at 830..left message.. no call back..called the dealer ship at 930, talked with two different people to check status of our car...the second person said she would have the service writer call us...which she did a few minutes later...said our car was ready for pick up. service writer claimed the excuse was she hadn't received any messages , while in her booth waiting to speak with the transmission tech, the service writer in the next booth which we could hear very well was returning calls..guess his phone must have worked.. you know..can;t say i was lied to, but i can say that if they were going to keep the car, that a simple phone call stating that was in order..they know nothing about customer service, when the warrenty is up on this car...we will never set foot in this business again...not happy. More

Very Pleased I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife and I made here. I hope that if I buy another vehicle, it will be through them. Mrs. Zenita is the one to talk to! More

Would definitely recommend Arrow Ford! Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Fina Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Finance was wonderful to work with and made the whole process very easy....would definitely buy again in the future!!! Everyone needs to go see Tisha for a new car or truck! More

No One answers phone in service or returns our message We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or return We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or returns our message we leave.. Do we need to contact Ford Motor Company. I guess we should have stuck with Lawrence Hall. More

A First Time In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arro In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arrow ford is the first dealership I have driven away from feeling that I have been treated fairly and honestly. Adam and Zach got me out the door with a great car and a great price. Thanks Arrow Ford, when the time comes I will buy from you again. More