Arrigo CDJR Sawgrass - Service Center

They damage you car and leave you to pay the bill Took my car for service got it back with damage to all my leather seats and now they want to play the blame game and won't step up and do what's right Took my car for service got it back with damage to all my leather seats and now they want to play the blame game and won't step up and do what's right for the customer. News media and bbb have been contacted More

Horrible service department & 2nd Jeep that is a Lemon! My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overha My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overhaul; starting from the top down. I purchased a new 2015 Jeep Grand Cherokee Overland in January 2016. It has been taken to the dealer for a national gear recall & an oil change, both of course were completed under the warranty. Most recently, on August 8, 2016, I took my jeep in because the A/C wasn’t cooling properly, the seat fan vents were not chilling/working properly, & the radio display screen was randomly going dark every 6-8 days. As if these issues were not disconcerting enough on an 8 month old Jeep, the following treatment I received by the Arrigo service department was absolutely deplorable. The combination of the poor performance of the vehicle in tandem with the treatment I have received has made me extremely regretful of my decision to have purchased a Jeep from Arrigo. The details of my experience are as follows: Monday, 8/8/16 - I dropped off myJeep. My prior service advisor, Alana Kunkel, was out sick so after waiting for 20 minutes I was finally asked to fill out an after-hours service form & left the jeep & my key. No one ever called me to confirm the receipt of my jeep! Tuesday afternoon, 8/9/16 - after hearing nothing all day, I called to check on the status of my jeep. When no one knew anything yet, I asked if I could have a rental car since the Jeep is virtually new & no one had any idea how long it would be in the shop 24 hours later. BTW, they barely wanted to give me a rental, but because it was under 12 months old & 12,000 Arrigo did! Now I have another car with 40K miles & is a 2013 & they still give me a free rental… This is TERRIBLE JEEP SERVICE! Wednesday, 8/10/16 - I picked up a rental car & received no updates on my Jeep Thursday, 8/11/16 - I called again, to learn that I had been assigned to service advisor Frank Picciotti. Frank explained that they he said they were working on my car & then proceeded to ask me if my car had been in any type of accident or anyone worked under the A/C because it had been contaminated!??? I explain the car is brand new, has 11,000 miles & still under warrantee & questioned why I would take it anywhere else? When I questioned why he never called me to 1) introduce himself & tell me that work had finally begun on my car or 2) to ask me these questions (I had to call him), he said he had called me three times & even left a message! Yet, no missed calls & no voice messages…that is some shameless & blatant lying! So I asked Frank to test my phone by hanging up & calling me right back to “ensure my phone is working.” Of course he never called, but my wife called with no issues whatsoever. Apparently, as this review continues, Frank & the entire Arrigo team never got their phone problems worked out because I never RECEIVED a call from an Arrigo team member throughout the entire TEN DAYS they had my car! Friday, 8/12/16 - I called & asked speak to Service Manager Pete Martino. I left 3 msgs over the course of this fiasco & to date, he has never called me back. May I restate, NO ONE FROM ARRIGO HAS EVER DIALED MY PHONE NUMBER TO FOLLOW-UP WITH ME on my jeep! Monday, 8/15/16 - I once again initiated a call to Arrigo to check the status of my jeep, spoke with phone receptionist Michelle who took it upon herself to find out what was going on. Michelle gave my work order to another service advisor (Brian) & assured me that the radio was being attended to. Again, I requested Pete Martino to call me, & of course that call never came. Tuesday, 8/16/16 - I received an automated call to pick up my jeep. Again, no human being from the service department called, no explanation as to why my brand new Jeep is malfunctioning, why “fly by night” Frank was asking me if my new Jeep that Arrigo sold to me less than 8 months earlier had been in an accident or how my new Jeep’s A/C could have gotten contaminated??? Did Arrigo sell me a LEMON? Or a “Brand New JEEP” that wasn’t so new after all……That is my assumption since NO ONE FROM THE ARRIGO TEAM HAS EVER SPOKEN TO ME. Wednesday, 8/17/16 - I went to pick up my jeep & insist on speaking with Pete Martino the service manager, he was out to lunch. I spoke with the second in command George Riker, who listened very attentively & was apologetic about Arrigo’s lack of attention & service, but yet I have no answers to: What was so wrong with my brand new Jeep that Arrigo sold to me that your own Arrigo team member thought it had been in an accident? Why was my A/C contaminated in my brand new Jeep? Why did no one ever call me back? Are your service advisors accustomed to lying to your customers that they will blatantly claim they have LEFT VOICE MESSAGES when there are NO MESSAGES LEFT as proof of their lies? Are your service advisors enabled to lie by Arrigo’s Service Manager, Pete Martino who also does not return calls & claims to be at lunch at 11am? It has been over a week since I have gotten my jeep back & I still haven’t received a call from anyone at ARRIGO, least of all Pete Martino! I warn anyone buying from Arrigo to be careful! I would not recommend a Jeep, nor would I recommend Arrigo! More

Absolute Joke! Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along w Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along with premadonna technicians who are lazy. Pure disgust of what a 4 time vehicle customer treatment they should be ashamed of themselves. Never again they lost a lifelong customer. Gotta Go Arrigo! More

Service Center Could Care Less When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dea When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dealer. Maybe I was never given the pleasure of working with the 'exceptional' service reps, because mine have been completely oblivious to the fact that customers are the reason they have a job. It's ridiculous even get someone to answer the phone, or make an appointment, or even get a call me back to make an appointment. Then when I finally did have an appointment (after nearly a week of calling), the service rep was oblivious that I was there, so I left after watching her chit chat for over 20 minutes. I left without service and won't be back. We're done. More

Professional and efficient Was caring and professional listened to my concerns took care of the problem.is would recommend this dealer and service department to my friends and Was caring and professional listened to my concerns took care of the problem.is would recommend this dealer and service department to my friends and family. More

Never go for repairs I wrote this to the Service Director Mr. Pete Martino I have a modified Dodge Grand Caravan 2005, because it has a ramp to enter with my wheelchai I wrote this to the Service Director Mr. Pete Martino I have a modified Dodge Grand Caravan 2005, because it has a ramp to enter with my wheelchair. I Went to Arrigo Sawgrass to fix a problem I had with the door locks of my van. They came to the conclusion that the body control module was bad and they would have to replace it. The van spend all day in the workshop, I got a call from Bob Greenberg. He asked if the van had been modified and I answer Yes, but that company does not touch what refers to door locks. He told me that it was OK and that they would work in the car. That was all that he told me. Check your recordings. At the end of the evening he call me to pick up the van, they couldn't fix anything and Bob Greenberg said that I had to pay for the work that they did. Arriving at the office of Bob Greenberg I said that I would carry my van, and he said that for that, I would have to pay two hours of labor, they never fix the problem, How I'm going to pay for something that was not fixed, Bob Greenberg said that when he call me by phone He told me that changing the BCM would not resolve the problem and that I told him to just do it. Bob Greenberg never told me that by phone or in person, instead he gave me the assurance that changing the BCM all would be well. I did not want to discuss because talking with Bob Greenberg is like talking to a wall, in addition to make up that I told him "that if the work repair would not fix the problem, I want it anyways", I said that he didn't tell me that and He replied that he told me that by phone (NOT TRUE), I was with my wife and prefer not to discuss with him. I have had previous problems to repair my car in Arrigo Sawgrass, I thought it was a serious company and ensured his work, but I was wrong. I have been his client for more than 5 years and you can be sure that I will never go to Arrigo Sawgrass again, they just lose a good client like my wife who has a Jeep Grand Cherokee 2012, and myself with a Dodge grand caravan 2005. These are 2 cars that in the near future will need service, but because of their ineptitude to do the job we won't come to Arrigo Sawgrass not even to do an oil change. I Paid $445.20 for the BCM malfunctioning and charged me $251.29 for labor that didn't solve the problem. The only thing I ask is that they returned me the money that I paid for something that does not work. He answer me that He will talk to Bob Greenberg on June 14 but nothing has happened since that day, I wrote him 4 times and no answer. More

Bad customer service Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. Aft Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. After 15 minuted I hung up. Going some where else. More

Repeat Customer says to you......don't go. After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purc After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purchased two jeeps, one for myself and one for my daughter. They were very eager to take my money on the sale. On my Jeep, they couldn't locate the second key for the vehicle so they told me to come back the next evening and the service department would immediately program a new key for the Jeep. They told me who to go see, and they would take care of me right away. I showed up at the designated time, and was told that I would have to wait until all other customers were taken care of. While the sales department told me it would take 15 to 20 minutes to complete the key program I ended up waiting two hours for something that should have been ready for me on sale. The dealership claims to offer for free initial services / oil changes for the vehicle. On both vehicles we schedule appointments to go and have the initial service is done only to be told that there is a two to three hour wait to have my car brought in for service. Why bother making an appointment. If I make an appointment for a service my car should be taken within a reasonable amount of time. My most recent experience, had over 25 cars ahead of me, of which, I was told by the service advisor that most of them were drive ups without appointments. Again, why make an appointment. This very same experience happened to my daughter with her Jeep 6 weeks ago. When you ask to speak to a manager, or general manager of the dealership to get some resolution to your problem, everyone I spoke with at the dealership refused to find someone for me. The assistant service manager, who I did speak with, offered no explanation and walked away. The dealer was very quick to make a deal and take my money, but they don't stand behind their customer. NEVER AGAIN will I buy any Jeep Dodge or Chrysler product especially and in particular at Sawgrass or any of the Arrigo dealerships. Stay away!!! More

Loyalty I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experien I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experience special. Every one was very helpful and professional, from the receptionist to the finance department. I will like to say thank you to Eddie, Dave and Mark for there help and making feel not just another customer but family. More