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3,223 Reviews of Arrigo CDJR Sawgrass - Service Center
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June 03, 2015
Alana Kunkel Is Fantastic! I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way to make sure nothing was overlooked in repairing my vehicle. Both she and Pete Martino the service director have been super friendly and helpful. I will be an Arrigo customer for life.. Thank you very much More
by steven71291
Employees Worked With
Alana Kunkel Pete Martino
May 20, 2015
Bad service shop I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving h I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving home on the interstate and the bell goes off system warnings present, and the oil light comes on so I drive to the first exit and get off and drive back to Dealership and the sales rep says what is wrong I say my truck is tapping and it sounds like it is going to blow up, he opens the hood pulls the oil stick out bone dry. He goes to start it and a mechanic starts yelling turn it off turn it off. Needless to say they fried my motor. And now they just want to change the lifters, and not the motor. What kind of business is this. Only 46,000 miles excellent shape, I come here for all my needs even tires, front end alignment all oil changes. Any way they will not return a call today this all happened yesterday. They put me in a nasty dirty rental that was never cleaned, she said sorry . Someone needs to let these owners know what really goes on at their shops. I hope they read this. I am not a happy customer. More
by Lindaward
Employees Worked With
Emmanuel Rodriguez
February 09, 2015
Jeep Lover and Arrigo Sawgrass Customer Since 2006 My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could My 2014 Jeep TrailHawk Cherokee recent service - Mr. Martino & Mr. Welsh "2 very caring, responsible employees who have done everything they could to help me." More
by Mrs. "G"
Employees Worked With
Mr. Pete Martino, Dan Welsh
December 31, 2014
Awful customer service! Alana Kunkel is rude and if you don't go for up sales she will ignore you to your face! Awful customer service, she needs to be trained correctly! I Alana Kunkel is rude and if you don't go for up sales she will ignore you to your face! Awful customer service, she needs to be trained correctly! I would never ever buy anything from Arigo Dodge Sawgrass! More
by amy
Employees Worked With
Alana Kunkel
November 08, 2014
WORSE THAN RICK CASE FIAT....DID NOT THINK THAT WAS POSSIBLE There are very few times in my life I have been without words but this is one of those times. I thought RICK CASE FIAT service department was awful bu There are very few times in my life I have been without words but this is one of those times. I thought RICK CASE FIAT service department was awful but this place takes the cake. I am still shocked..........no one can fix my car correctly here...going back for the 3rd time.......SAD. More
by unclenick2004
Employees Worked With
service
September 13, 2014
Awesome Service I highly recommend this dealership! Its a bit far from my home but when I go there I can rest assure my dodge will be taken care of. Bob is also great I highly recommend this dealership! Its a bit far from my home but when I go there I can rest assure my dodge will be taken care of. Bob is also great, he's straight forward and goes out of his way to ensure the service is done right. More
by Minx222
Employees Worked With
Bob Greenberg
September 03, 2014
Overall Staff My wife and I came to dealership yesterday to have service replace some broken plastic pieces.While doing that my wife wandered over to the new cars a My wife and I came to dealership yesterday to have service replace some broken plastic pieces.While doing that my wife wandered over to the new cars and was browsing.I told her the day before I was not buying a new car.Low and behold,whether it was the salesperson or whomever I purchased a Jeep Cherokkee.This was my second buy from Arrigo as I traded in a Journey I bought there.Total overall experience was fantastic from A-Z.Thank you Arrigo More
by ronald.masloff
Employees Worked With
Rob-Finance and Mark Customer relations., Sherry Conover-Raya
August 20, 2014
Service department Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would only do the software upgrade and we would have to pay for the diagnosis of the car that would be $110 to diagnosis! We get a call from a service employee stating its most likely the a faulty TIPM and it's not covered in the recall and would cost $1200! The manager phoned us back and stated that he would need more time to diagnose that he was not happy with the initial recommendation ! Guess what , it is $110 per HOUR to diagnosis not just $110 like we were quoted and we would have to pay more to have it diagnosed , now we already know that Chryster has a class action lawsuit against them for faulty TIPM's so we decided to pay a visit to the dealership where the manager decided he would honor our original quote of $110! 3 days later they still do not have a diagnosis so we have to call Chrystler Corporate to speak to the the general manager of the dealership and convince them to diagnosis the vehicle ! Keep in mind they do not want to have to come out of their pockets for the new TIPM that was on back order from the mass amount of defective TIPM's that had to be replaced! Today we find out after they had the car for 4 days that it is the radio??? xxxxxxxx! Dishonest and shady and we will not have our car services there nor will we give you a dollar to replace a radio with an electrical issue on a car that is 2 years old! Nor will we buy a car from your dealership which we planned on doing this winter when we purchase a mini van, This service department made out experience very stressful and unpleasant ' We did not pay for the diagnosis that took 4 days ! Pete needs to be replaced as he is running a racket ! He sat and told us about his "Master Mechanics" 4 days to diagnose a faulty radio?!! Really?? Pete seems to think he is a good "sales man" when we saw right through you xx! Slimy comes to mind! More
by Kimsim05
Employees Worked With
Service manger Pete and Cory
May 20, 2014
careless and horrible customer service I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it h I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it had damage in the back! Mr. Pete Martino gave my husband the scenario ..well if it was in the Publix parking lot and someone hit it, Publix wouldn't pay for the damage. This is making me furious! ! Beyond that situation, the customer service was absolutely horrible. I had a scheduled time to drop off my vehicle and the customer service rep was complaining about being short staffed needing to go to lunch already.. just horrible!!! More
by KrisMDA
Employees Worked With
Pete Martino
April 25, 2014
THE WORST SERVICE This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YO This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YOU WANT IT TO LAST. More
by 2480
Employees Worked With
Jay
