Arrigo CDJR Sawgrass - Service Center

Service department Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would Came in to have the recall fixed as our 2012 Advenger had electrical issues, we found out there was a recall on the TIPM ! We we told that they would only do the software upgrade and we would have to pay for the diagnosis of the car that would be $110 to diagnosis! We get a call from a service employee stating its most likely the a faulty TIPM and it's not covered in the recall and would cost $1200! The manager phoned us back and stated that he would need more time to diagnose that he was not happy with the initial recommendation ! Guess what , it is $110 per HOUR to diagnosis not just $110 like we were quoted and we would have to pay more to have it diagnosed , now we already know that Chryster has a class action lawsuit against them for faulty TIPM's so we decided to pay a visit to the dealership where the manager decided he would honor our original quote of $110! 3 days later they still do not have a diagnosis so we have to call Chrystler Corporate to speak to the the general manager of the dealership and convince them to diagnosis the vehicle ! Keep in mind they do not want to have to come out of their pockets for the new TIPM that was on back order from the mass amount of defective TIPM's that had to be replaced! Today we find out after they had the car for 4 days that it is the radio??? xxxxxxxx! Dishonest and shady and we will not have our car services there nor will we give you a dollar to replace a radio with an electrical issue on a car that is 2 years old! Nor will we buy a car from your dealership which we planned on doing this winter when we purchase a mini van, This service department made out experience very stressful and unpleasant ' We did not pay for the diagnosis that took 4 days ! Pete needs to be replaced as he is running a racket ! He sat and told us about his "Master Mechanics" 4 days to diagnose a faulty radio?!! Really?? Pete seems to think he is a good "sales man" when we saw right through you xx! Slimy comes to mind! More

careless and horrible customer service I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it h I brought my Town & Country in for an oil change and to look at a couple minor things. They kept it overnight and the next day when I got it back it had damage in the back! Mr. Pete Martino gave my husband the scenario ..well if it was in the Publix parking lot and someone hit it, Publix wouldn't pay for the damage. This is making me furious! ! Beyond that situation, the customer service was absolutely horrible. I had a scheduled time to drop off my vehicle and the customer service rep was complaining about being short staffed needing to go to lunch already.. just horrible!!! More

THE WORST SERVICE This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YO This is THE WORST DEALER SERVICE CENTER EVER!!! I HAVE HAD TO TAKE MY CAR BACK 4 TIMES & IT IS STILL CUTTING OFF. NEVER EVER TAKE YOUR CARE HERE IF YOU WANT IT TO LAST. More