Arrigo CDJR Sawgrass - Service Center

I bought my RAM in this dealer and was the best choice I made. Best service, great customer service and I would definitely recommend it made. Best service, great customer service and I would definitely recommend it More

Always nice to come here and have my car serviced. Polite people, excellent service, always cordial in following up with what was done. I’ll 100% recommend them. people, excellent service, always cordial in following up with what was done. I’ll 100% recommend them. More

Started out slow but came through in the end Frank and David worked together very well. They even paid for my rental car with pleasur David worked together very well. They even paid for my rental car with pleasur More

Took my car three time to Arrigo to get it repaired. The dealer had it for several days each time but they were unable to fix the traction issue. No one ever called or cared about my problem. After I wrote dealer had it for several days each time but they were unable to fix the traction issue. No one ever called or cared about my problem. After I wrote a negative review I was called by a service manager who promised to take care of the issue. Took the car again for repair, but again the problem was not fixed. No follow-up, no customer service. They don't seem to know what they are doing More

Arrigo Sawgrass is an excellent dealership with quality customer service. The employees are friendly and professional. I purchased my Jeep in 2016 from them and had all good experiences. customer service. The employees are friendly and professional. I purchased my Jeep in 2016 from them and had all good experiences. More

Fast and friendly. Free WiFi helped, with the kids. Ryan came right out to my van and directed me to the service line. We were in and out. came right out to my van and directed me to the service line. We were in and out. More

Every time I come to this place the employees are friendly very helpful take care of all my needs. They get my car washed. Has even helped me give me a ride back home friendly very helpful take care of all my needs. They get my car washed. Has even helped me give me a ride back home More

Off the bat the first incounter with the service advisor he tells me “well it’s going to be here for a while” ... ok? THEN he calls and say it’s the clutch fan, which it was not because we had just changed he tells me “well it’s going to be here for a while” ... ok? THEN he calls and say it’s the clutch fan, which it was not because we had just changed it prior to going to ARRIGO. So my fiancé decided to go in person and speak to some one else to see if anyone could actually look at the truck without assuming the problem. Then! They call back and say it’s the computer and that it’s going to cost $3100. We decided to not do the service and get a second opinion. When we went to pick up the truck they had charged us $350 just for the diagnostic. The story gets better! We now had another person look at the truck and showed us that nothing was wrong with the computer and that it is working perfectly fine. Just driving the truck around, he figured out that it was just the wheel bearings. How are you going to charge me $350 for a diagnostic and just make something up to get money out of us! Did you even take the truck for a drive to hear what we were talking about. This place was a great disappointment and is just wanting to steal money from their customers. More

Bought 2020 Ram 2500 in October 2021. January went in for a tire issue.there was no record of me purchasing the family advantage, had speak to four different people and several hours later it was finally loc a tire issue.there was no record of me purchasing the family advantage, had speak to four different people and several hours later it was finally located. April 15 had an appointment for an oil change and front camera replacement. Oil change was done after a long wait and the camera was not available. I was told it will be available/notified the next day which never happened. Pulled out the driveway the next morning oil was on the floor and all over the driveline from what was spilled when the tech changed the oil. April 30 had an an appointment to replace the front camera, the truck went to the back and was then placed in the front as if the job was completed but it was not touched. After meeting with the service manager and three hours later it was completed. There is a major disconnect within several departments at this dealership and my experience has been very disappointing. As a 26year military veteran who had a goal to purchase the RAM 2500 DIESEL i feel let down. More