Arrigo CDJR Sawgrass - Service Center

Never go for repairs I wrote this to the Service Director Mr. Pete Martino I have a modified Dodge Grand Caravan 2005, because it has a ramp to enter with my wheelchai I wrote this to the Service Director Mr. Pete Martino I have a modified Dodge Grand Caravan 2005, because it has a ramp to enter with my wheelchair. I Went to Arrigo Sawgrass to fix a problem I had with the door locks of my van. They came to the conclusion that the body control module was bad and they would have to replace it. The van spend all day in the workshop, I got a call from Bob Greenberg. He asked if the van had been modified and I answer Yes, but that company does not touch what refers to door locks. He told me that it was OK and that they would work in the car. That was all that he told me. Check your recordings. At the end of the evening he call me to pick up the van, they couldn't fix anything and Bob Greenberg said that I had to pay for the work that they did. Arriving at the office of Bob Greenberg I said that I would carry my van, and he said that for that, I would have to pay two hours of labor, they never fix the problem, How I'm going to pay for something that was not fixed, Bob Greenberg said that when he call me by phone He told me that changing the BCM would not resolve the problem and that I told him to just do it. Bob Greenberg never told me that by phone or in person, instead he gave me the assurance that changing the BCM all would be well. I did not want to discuss because talking with Bob Greenberg is like talking to a wall, in addition to make up that I told him "that if the work repair would not fix the problem, I want it anyways", I said that he didn't tell me that and He replied that he told me that by phone (NOT TRUE), I was with my wife and prefer not to discuss with him. I have had previous problems to repair my car in Arrigo Sawgrass, I thought it was a serious company and ensured his work, but I was wrong. I have been his client for more than 5 years and you can be sure that I will never go to Arrigo Sawgrass again, they just lose a good client like my wife who has a Jeep Grand Cherokee 2012, and myself with a Dodge grand caravan 2005. These are 2 cars that in the near future will need service, but because of their ineptitude to do the job we won't come to Arrigo Sawgrass not even to do an oil change. I Paid $445.20 for the BCM malfunctioning and charged me $251.29 for labor that didn't solve the problem. The only thing I ask is that they returned me the money that I paid for something that does not work. He answer me that He will talk to Bob Greenberg on June 14 but nothing has happened since that day, I wrote him 4 times and no answer. More

Bad customer service Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. Aft Called to get a price to replace the shocks on a Dodge Grand Caravan 2011. Could not get anyone to answer their phone. Keeped getting transferred. After 15 minuted I hung up. Going some where else. More

Repeat Customer says to you......don't go. After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purc After buying several cars at this dealership, I have grown to realize that their customer service sucks. Over the course of three months I had purchased two jeeps, one for myself and one for my daughter. They were very eager to take my money on the sale. On my Jeep, they couldn't locate the second key for the vehicle so they told me to come back the next evening and the service department would immediately program a new key for the Jeep. They told me who to go see, and they would take care of me right away. I showed up at the designated time, and was told that I would have to wait until all other customers were taken care of. While the sales department told me it would take 15 to 20 minutes to complete the key program I ended up waiting two hours for something that should have been ready for me on sale. The dealership claims to offer for free initial services / oil changes for the vehicle. On both vehicles we schedule appointments to go and have the initial service is done only to be told that there is a two to three hour wait to have my car brought in for service. Why bother making an appointment. If I make an appointment for a service my car should be taken within a reasonable amount of time. My most recent experience, had over 25 cars ahead of me, of which, I was told by the service advisor that most of them were drive ups without appointments. Again, why make an appointment. This very same experience happened to my daughter with her Jeep 6 weeks ago. When you ask to speak to a manager, or general manager of the dealership to get some resolution to your problem, everyone I spoke with at the dealership refused to find someone for me. The assistant service manager, who I did speak with, offered no explanation and walked away. The dealer was very quick to make a deal and take my money, but they don't stand behind their customer. NEVER AGAIN will I buy any Jeep Dodge or Chrysler product especially and in particular at Sawgrass or any of the Arrigo dealerships. Stay away!!! More

Loyalty I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experien I went in today 1/29/16 for a oil change and some recall work, and I left with a new Dodge Journey. They did everything possible to make my experience special. Every one was very helpful and professional, from the receptionist to the finance department. I will like to say thank you to Eddie, Dave and Mark for there help and making feel not just another customer but family. More

excelente financiero, estoy muy satisfecho le doy 100/100 excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro More

HORRIBLE SERVICE! Whatever you do... NO NOT buy or take your vehicle here!! This is by far the WORST service I have ever gotten. Not once, but twice did I have my Jeeps Whatever you do... NO NOT buy or take your vehicle here!! This is by far the WORST service I have ever gotten. Not once, but twice did I have my Jeeps serviced there and BOTH times, they for some reason do not have the right contact information for me to update me. So I was left 4 days w/o a vehicle the first time (they don't give loaners, you have to rent a car- NOT OK!) This time I had to call 3 times just to have someone help me and find my car. They are very unprofessional and do not take anyones business seriously. This will be the last time I take my car there. Save your money, time and energy and go to another dealer. This place SUCKS!!! More

Customer satisfaction I recently went to Arrigo Sawgrass, had the pleasure of having Emmanuel Rodriquez (Manny) as my service advisor. He went above and beyond what I had I recently went to Arrigo Sawgrass, had the pleasure of having Emmanuel Rodriquez (Manny) as my service advisor. He went above and beyond what I had expected. I also had the pleasure of meeting the Service Director PeteMartino, He also went above and beyond. I will be a customer of this Arrigo dealer for the lifetime of my vehicle, they are the friendliest, most professional shop I have been too. I would like to give a big thank you to both of these employees More

Alana Kunkel Is Fantastic! I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way I went to Arrigo Sawgrass after my vehicle was in an accident. Alana Kunkel was my service advisor. she has been amazing. She has gone out of her way to make sure nothing was overlooked in repairing my vehicle. Both she and Pete Martino the service director have been super friendly and helpful. I will be an Arrigo customer for life.. Thank you very much More

Bad service shop I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving h I took my dodge nitro for an oil change and tire rotation. Well two and a half hours later (express lane), they bring my car I get in start driving home on the interstate and the bell goes off system warnings present, and the oil light comes on so I drive to the first exit and get off and drive back to Dealership and the sales rep says what is wrong I say my truck is tapping and it sounds like it is going to blow up, he opens the hood pulls the oil stick out bone dry. He goes to start it and a mechanic starts yelling turn it off turn it off. Needless to say they fried my motor. And now they just want to change the lifters, and not the motor. What kind of business is this. Only 46,000 miles excellent shape, I come here for all my needs even tires, front end alignment all oil changes. Any way they will not return a call today this all happened yesterday. They put me in a nasty dirty rental that was never cleaned, she said sorry . Someone needs to let these owners know what really goes on at their shops. I hope they read this. I am not a happy customer. More