Arrigo CDJR Sawgrass

Review #4 of 4 I realized after all this time I was writing my reviews on the wrong site so I will start with my current purchase and work my way back. Purchase # I realized after all this time I was writing my reviews on the wrong site so I will start with my current purchase and work my way back. Purchase #4 2015 Wrangler 4 Door Rubicon Not much to say here besides the fact that Ozzie was great just like last time, he is very attentive to your needs and caters to what you want without pressuring you into something else just to make a sale. This was my 2nd experience with Ozzie for a reason and not only will recommend him but I would use him again if I purchased another vehicle. This was my first time eith David in finance because Rob already was gone but he was great and got me and awesome deal so I was happy. More

In the end all was well Just sticking to the facts... I made initial contact through the Internet and received an email and a call promptly. The first contacts were polite Just sticking to the facts... I made initial contact through the Internet and received an email and a call promptly. The first contacts were polite and professional. When I called back, I spoke with my salesman twice, the second time confirming exactly the price of the vehicle we discussed. I had to call back 4 times to get the name of the payee on the cashier's check. I finally just looked up the name of the actual company on the Florida Secretary of State and called back asking for the official treasurer of the company. I drove 20 miles to get to the dealership. The salesman did not remember the price we agreed upon, so I paid about $500 more than I had agreed to. We gave the finance manager written instructions how to title the vehicle. We got home, only to realize that the vehicle was not titled as requested, and that the floor mats were two right-hand sides, with no driver's side. We had to go back and have the title issue corrected and get the correct floor mats. Now we see that whoever installed the temporary tag did not secure the bolts correctly, and one is missing. The people were polite and professional, but the foregoing recitation is factually accurate. It has been 9 years since I purchased a new vehicle. I hope it is longer until the next one. More

Great Job by All I had tried to purchase a car from 2 different owners at this location over a 7 year period and was very reluctant to go back to this location after t I had tried to purchase a car from 2 different owners at this location over a 7 year period and was very reluctant to go back to this location after the bad taste left by the previous dealerships. My experience this time was great with all the dealership's personnel working to make things happen. Igor in Sales, Rob in Finance and Manny in Delivery all contributed to a very pleasing experience. I am so glad that I put my previous experience to rest. I would unconditionally recommend Arrigo Dodge Chrysler Jeep Sawgrass. More

great salesman the best dealership I've ever been the salesman was great the finance was greatI will buy another car from them in the futuresalmon was great and very the best dealership I've ever been the salesman was great the finance was greatI will buy another car from them in the futuresalmon was great and very informative. More

Wonderful experience Walked in met Tom he was great , friendly , and helpful ! We walked out got in our new jeep and drove home !! Never did that before being from RI it' Walked in met Tom he was great , friendly , and helpful ! We walked out got in our new jeep and drove home !! Never did that before being from RI it's a longer process . We worked with Dave to get the paperwork done he was great to meet he was from RI and we enjoyed talking with him. The next step was delivery and we met Manuel and he was awesome !! Every step of this car buying process was easy,and enjoyable! Highly recommend this dealership!! The Vickers More

Very Disappointed I contacted this dealership regarding a car I found online and spoke with Howard from Broward. He was very helpful and I confirmed with him that I wan I contacted this dealership regarding a car I found online and spoke with Howard from Broward. He was very helpful and I confirmed with him that I wanted to purchase the car and that I just had to get the paperwork from my bank. I had confirmed that I was approved for the purchase, I just needed the specifics to let them know the information my bank needed to send them the money for the vehicle. All of this would have been in place on Monday morning. As far as I was concerned I was ready to buy this vehicle. I arranged for time off of work and was checking out flights that would work for my time frame (I am in Colorado) and was under the impression it was pretty much a done deal, that I would be getting the car. Then on Sunday morning I received an e-mail from Howard saying that the vehicle had been sold to someone else. I would have been perfectly willing to put down a deposit if I had been asked for one, or if I had needed to sign something I again would have been perfectly willing to do that. I was not given any warning that the car was going to be sold to someone else. That is just poor business practice and customer service. Howard apologized, but I fear that it is just too little too late. Glad I hadn't already spent the money on an airline ticket. I am incredibly disappointed after all of the glowing reviews people gave this dealership. More

excelente financiero, estoy muy satisfecho le doy 100/100 excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro excelente servicio ,buen trato y lo recomiendo a mis amigos que vayan a comprar en arrigo songrass tamarac estoy contento con la compra del carro More

Problems right from the start Since we started dealing with this dealership we have had nothing but problems. We decided to lease a 2015 Jeep Grand Cherokee to prepare for a new fa Since we started dealing with this dealership we have had nothing but problems. We decided to lease a 2015 Jeep Grand Cherokee to prepare for a new family addition. The dealership offered us a lot less for our trade (3k less) than the Nissan dealership at Coral Square. We decided to lease the Jeep anyways because we really liked the interior. We were stuck in the dealership waiting to finalize the paperwork for over 4 hours. That is after all of the deals were done and we were simply waiting for the finance manager to be available. When we took delivery of the vehicle I rolled down the passenger side window and see a huge piece of adhesive tape that had pulled up from inside the door. I should have sent the car back right then and there but we had been at the dealership for so long that we just wanted to get home. We found out from a friend who purchased the same vehicle that other dealerships had better pricing and we could have lowered our monthly payment by over 80 dollars. After driving for about 1000 miles, we started to experience transmission problems. The Grand Cherokee would jerk sharply between gears when accelerating, and lurch forward when stopping between second and third gear. Our original idea was to lease a new vehicle to ensure that we had a safe and reliable ride for our little girl. The jerkiness was really hard on her even in the child seat so we brought the Jeep into the dealership to fix the problem. Our first dealing with the service department was extremely disappointing. We brought the vehicle in and were given a loaner car while the transmission was being fixed. They use Enterprise at this location so we were given an old Chrysler 200 complete with cigarette burns in the door and smelling strongly of smoke, dents all over and large scratches down the side of the car. Not exactly a suitable replacement for the 40k+ brand new Jeep. We were called to pickup the Jeep and we went back to the service center. The employee told us that they had performed a software update and that we had to drive it for 1000 miles in order to retrain the computer to stop the jerking. We were reluctant but decided to give them a chance. We drove the Jeep for an additional 5000 miles (we wanted to bring it in earlier but were very busy) and the jerking issue was still there. The lurching was slightly reduced but the slip between second to third when accelerating has been awful. We brought the vehicle in a second time this past Saturday, and were told they would not give us a loaner car. They said this is because there transmission mechanic will not be in until Monday. They suggested that we return on Monday to drop the vehicle off. This is very difficult for us since we are both working long hours with a little girl at home. We explained this and the employee told us that he was there to help and make everything convenient for us. Well what would have been convenient is if you had provided a suitable loaner vehicle to us when we dropped off the vehicle. So now we are paying 500 a month for a leased Jeep sitting in the shop with no suitable loaner vehicle and transmission issues since it passed 1k miles. Driving this vehicle has been horrible and we feel that the support from the dealership has been extremely disappointing. Here is a summary of our experience with Arrigo: 1. We overpaid for the lease and lost money with our trade in. 2. We have experienced transmission issues from 1k miles to 11k miles. 3. The car is almost unsafe to drive because of the jerking and jumping forward from second to third. 4. We have been given terrible loaner cars with dents and scratches, cigarette burns, and a strong odor. Not to mention that we are being given a car for a SUV. 5. The service department would not work with us and provide us with a loaner because one of their employees was not working that day (even though they were open). Our recommendation is that you avoid this dealership based on our bad experience with them. More

Salesman is great, finance department terrible Purchase was made over Memorial Day weekend. Milot(sales) notified Mike in finance that I had arranged financing which was less expensive at 12:30 on Purchase was made over Memorial Day weekend. Milot(sales) notified Mike in finance that I had arranged financing which was less expensive at 12:30 on the first business day after the holiday weekend. I also spoke with Mike in finance. July 7, I receive a call from Ally saying I missed the June payment. I told them they didn't have the financing, my credit union did and they received my first payment. The next week I went to the credit union and found out that Mike in finance refused my banks payment thus reverting the loan to the dealers choice and increasing their profit. I had to refinance the 2015 Chrysler at an additional cost of $1,400. This is just the real dollars lost not accounting for the many hours spent trying to resolve everything. To this day I am still waiting to be "made whole" as promised on July 14 by Mr. Rudy Trippedo the new finance manager. I also have only received the Lemon Law Guide. This was my second purchase from this dealer/salesman and I am extremely disappointed. More

was not happy with the car we bought it was a chrysler200 we bought a car it was a chrysler 200 2015 started having problems with the brakes and also the pax side window front, took the car in their service we bought a car it was a chrysler 200 2015 started having problems with the brakes and also the pax side window front, took the car in their serviced the brakes and ordered a switch for the front pax window since then the brakes got worse. it would be nice if someone would call me to resolve this problem.my name is geoffrey haughes and my ph # (954)708-5866 thank you More