Arnold Chevrolet Buick - Service Center

Service manager "Mark" at Arnold literally screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/tr screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/transmission configuration, following request to have a hesitation on downshift concern addressed. After posting my complaints about him on Camaro5.com web site, the dealership owner and their attorney called me and said to remove the posting or they would sue me!!! They are absolutely NOT customer friendly. Can you imagine - a) being screamed at by a "service" manager and b) being threatened with a lawsuit because you posted your legitimate complaint. PS General Motors Customer Service refused to intervene because..."This is a legal matter between you and the dealership". Huh, because they threatened to sue me, GM wimps out?!?!? More

I had a great experience. Called about a Squealing noise coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anythi coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anything in on me. I was offered a ride home when I dropped the car off and was called when it was completed. Would definitely go back for service. Got everything replaced nd an oil change for $44. All the parts were under warranty and just paid for the oil change. More

Brought my 2010 V6 Chevy Camaro with automatic transmission in for service due to a transmission problem. Ultimately discussed my problem with the service manager "Mark" about it. He tells me the transmission in for service due to a transmission problem. Ultimately discussed my problem with the service manager "Mark" about it. He tells me the transmission is the same as the V8 which is not true. Told him I am very familiar with the car and it is not true. He becomes argumetative and ultimately starts yelling at me. Not exactly what I would expect from the "NEW GM". More