Arnold Chevrolet Buick

The vehicle advertised was in less than good condition as per the description. The salesman (Fred) was inattentive, and did not go out of his way to demonstrate the car's features, or allow a test drive. F per the description. The salesman (Fred) was inattentive, and did not go out of his way to demonstrate the car's features, or allow a test drive. Furthermore, the salesman seemed more interested in finishing his afternoon snack than in selling any of the cars in the dealership. The salesman also was less than courteous in negotiating a deal, and his attitude seemed short at the end of my visit. More

Service manager "Mark" at Arnold literally screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/tr screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/transmission configuration, following request to have a hesitation on downshift concern addressed. After posting my complaints about him on Camaro5.com web site, the dealership owner and their attorney called me and said to remove the posting or they would sue me!!! They are absolutely NOT customer friendly. Can you imagine - a) being screamed at by a "service" manager and b) being threatened with a lawsuit because you posted your legitimate complaint. PS General Motors Customer Service refused to intervene because..."This is a legal matter between you and the dealership". Huh, because they threatened to sue me, GM wimps out?!?!? More

I had a great experience. Called about a Squealing noise coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anythi coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anything in on me. I was offered a ride home when I dropped the car off and was called when it was completed. Would definitely go back for service. Got everything replaced nd an oil change for $44. All the parts were under warranty and just paid for the oil change. More

Just purchased a 2011 Chevy Traverse. The salesman was super - super helpful. He was fast with everything, prompt and called back quickly. I was given lots of options. I got a great price due to an employ super - super helpful. He was fast with everything, prompt and called back quickly. I was given lots of options. I got a great price due to an employee purchase plan that was haggle free with a great price. Highly recommended! More

Online, I viewed used inventory of 2009 Impalas which indicated good prices and selection. I tell salesman exactly what I am looking for. What a waste of time! Instead of looking at a list and telling me indicated good prices and selection. I tell salesman exactly what I am looking for. What a waste of time! Instead of looking at a list and telling me what he has, he has me traipsing all over his lot while I'm waiting for him to get the keys for this car or that car. None of the cars were what I had specifically asked for (simply a white car with ebony interior). I figure, well I'll look a the new cars since they don't have the used ones that they listed online. Nastily, he informs me that new Chevys are on an adjacent lot with salesman in a different bldg. Another waste of time. AFter spending 10-15 minutes looking around in showroom finally someone asks if we need help. When I asked about the difference between certain models, he brings me to a large Impala model book on a rack and says "look." The salesman was very rude - certainly not interested in selling a car. When I ask him about ad in paper with unbelievable pricing, he brings me on the lot and says "that special price is only for that orange impala." This dealership turned me off to Chevys completely! More

I simple was inquiring about a used car on the lot and was met with blunt rudeness. I was still interested in the car and the owner was even more rude. He said " get off the computer and get into the real was met with blunt rudeness. I was still interested in the car and the owner was even more rude. He said " get off the computer and get into the real world." They both made comments that they can charge top dollar for cars because they are in Long Island. The owner said the car was a trade and the sales person said the car was bought at an auction. They were both defensive about it. I am glad I did not make the trip to buy the car. Don Glickert North East Pennsylvania More

Brought my 2010 V6 Chevy Camaro with automatic transmission in for service due to a transmission problem. Ultimately discussed my problem with the service manager "Mark" about it. He tells me the transmission in for service due to a transmission problem. Ultimately discussed my problem with the service manager "Mark" about it. He tells me the transmission is the same as the V8 which is not true. Told him I am very familiar with the car and it is not true. He becomes argumetative and ultimately starts yelling at me. Not exactly what I would expect from the "NEW GM". More