Arnold Chevrolet Buick

Rude uninformed sales people and management Visited dealership on Sunday and wanted to work numbers on a new lease. Test drove car. All was fine until that point. Salesman came back and said th Visited dealership on Sunday and wanted to work numbers on a new lease. Test drove car. All was fine until that point. Salesman came back and said they didn't have the car we wanted and he would need to locate one and call me with the figures. I said no problem. Called on Monday. Told me I needed to come in for the numbers. I let him know I was very busy but would try to make it. In the meantime, visited another dealer who had the car I wanted in stock, but I wanted to be fair and give them a chance to make the deal. Arrived today and the salesman was with another customer who was taking forever. There were at least 2 other sales people sitting around doing nothing. After a while I interrupted the salesman and asked for him to call me with the figures because I had to go. He said I'd have to come back. I told him I'm not coming back and presented him with the deal I have on the table. He told me that deal was impossible and I should buy 10 of them. I'm not going to buy 10, but I did just sign to pick up the one. More

insulting and rude the one star and only star they deserve is because of their manager who had to spend time on the phone with me apologizing after their salesman sent i the one star and only star they deserve is because of their manager who had to spend time on the phone with me apologizing after their salesman sent insulting TEXT MESSAGES to my phone. I will not name names because they would have grounds to have this removed but here is what happened. I was offered a price and CONTRACT with money down before they even ran my credit, then of course, they come back with a different price the next day, ok, no big deal, I was understanding and got my $500 deposit back. I was told the salesman could contact me if better deals came in. He texts me the next week on a Saturday morning and says he can get me "close" to the number he originally quoted me, I tell him to give me the number , HE RUNS MY CREDIT AGAIN, with no forewarning or authorization (the last contract was null), I get a 16 point second hit from their 2nd hard inquiry. I ask him about 1st time, he denies it, I ask him about it 2nd time, he denies it, 3rd time, he admits it but says it won't affect my credit score, I send h8im the screenshots of how it did affect it, his response? "EXCUSE ME FOR TRYING TO HELP YOU, MAYBE YOU SHOULD GO BUY A HONDA". I'm sorry, WHAT?! on what planet is that ok? I tell him this is not ok and very insulting and his reply "DO ME A FAVOR AND LOSE MY NUMBER" READ THE REVIEWS BEFORE YOU GO, YOU HAVE BEEN WARNED. I'LL BE POSTING THIS EVERY AND ANYWHERE. DON'T DO IT. EVEN THEY KNOW YOU SHOULD GO BUY A HONDA! MANAGER IS LOOKING INTO THIS FOR ME, I'LL UPDATE ACCORDINGLY. More

Horrible and untruthful My salesmen told me he got me the pull a head to get out of my lease early told me I would do even better on my new lease my credit was 3 points belo My salesmen told me he got me the pull a head to get out of my lease early told me I would do even better on my new lease my credit was 3 points below average manager told me I would be paying 426 a month and it was a gift I went to Newins Ford finance manager treated me great got me a great rate and a new car I was told I would be at 12-18% instead 3.9 and carwahes lifetime inspections and Only one I Have Respect for is all the service workers and Mark Cohen I would rate them 10+ More

Horrible experience I leased a car 3 years ago at Arnold and I was happy. When my lease was up, I went back there. I was beyond disappointed. I used same salesperson I leased a car 3 years ago at Arnold and I was happy. When my lease was up, I went back there. I was beyond disappointed. I used same salesperson. They had a car for me on the lot that I could settle for. I wanted one with an added safety feature package. I asked them to locate it. They spent a week giving me the run around and insisting the car I wanted could not be found. By default, they were talking me into taking the one that had less safety features that was on their lot. Completely accidentally, I stumbled upon a different dealership (about 8 miles away) who had 4 of the exact cars I wanted Turns out, the employees at Arnold never even tried to load ate the car fro me. When I told them I located it myself they got extremely nasty with me I ended up getting the car I wanted at the other dealership for less than whatbArnold was going to lease the lesser model to,me More

Vehicle Purchase I had a positive car purchasing experience. I did a lot of research prior to visiting showroom. Lew made everything seamless. No pressure. Everything I had a positive car purchasing experience. I did a lot of research prior to visiting showroom. Lew made everything seamless. No pressure. Everything was worked out before hand. The service department was extremely thorough in ensuring my 2018 Encore was "good to go" before I took delivery. I would strongly recommend Arnold Auto/Lew Mittleman to anyone in in the NYC/LI area looking for a Buick or Chevy. Russ S. More

Very disappointed I gave them 3 stars because the service visits I had in the past with Mr. Dahlgren were flawless. He would get them a 5 star rating with his attitude I gave them 3 stars because the service visits I had in the past with Mr. Dahlgren were flawless. He would get them a 5 star rating with his attitude and professional customer relationship. He should really move on to better. I went there for a warranty problem and got stuck with Abe Koblat. A rude, nasty service writer. He said my problem wasn't covered by GM. I said another dealer covered my last car with the same problem. He said :"Good! Go see the other dealer". So I did and they covered it. I heard that GM gives dealers kick backs for doing less Warranty work because it saves GM money. I will never go back there again. If it wasn't for Mr D, They would get "0" stars from me. Beware. More

impressed Negatively I visited the dealership to buy a used car. The sales person showed me the car and as usual I asked to test drive it. He replied:"oh no it's a vette " I visited the dealership to buy a used car. The sales person showed me the car and as usual I asked to test drive it. He replied:"oh no it's a vette ". So I laugh at the guy honestly thinking he was joking, when I realized he was serious. Not being able to test drive a car it is ridiculous if I was interested in a new "vette", more pointless for a used one. Needless to say I walked away. More

Go see Joe Ward! I went to see them with less than stellar credit and not too much to spend. Joe Ward worked very hard to get me the card I wanted at a price I can aff I went to see them with less than stellar credit and not too much to spend. Joe Ward worked very hard to get me the card I wanted at a price I can afford. He is thorough and diligent as well as friendly and caring. I would strongly recommend that anyone go see him no matter what you want or what your financial status is they will make sure they do everything that can be done to get you the best deal! More

My time was wasted with a salesman named Ron woods and alft My time was wasted over at Arnold Chevy! Looking to buy a used car and dealing with Ron woods and al the nasty manager was a terrible time! Talking fi My time was wasted over at Arnold Chevy! Looking to buy a used car and dealing with Ron woods and al the nasty manager was a terrible time! Talking first with al on the phone I felt he had some kind of complex dealin with a interested customer! Went for a test drive truck ran good told Ron salesman I would make him an offer- after 6 unansewered calls I gave up!! After my test drive al the manager ripped the plate out of Ron’s hand starterling my wife and gave us a look like I stole his dog! I’m done! The owner must be sleeping with this garbage going on! I’m done More

Customer Service Buyers Beware, very unprofessional service and rude behavior. I am a customer who was interested in a vehicle that was on Arnold Chevrolet Buick's inv Buyers Beware, very unprofessional service and rude behavior. I am a customer who was interested in a vehicle that was on Arnold Chevrolet Buick's inventory. After sending my request for the vehicle I was interested in, Ron Woods (Sales Consultant) had contacted me to touch base with my interest pertaining to the vehicle. Per our conversation, I had given an offer for the vehicle since I am an out of state customer. I was trying to contact Ron Wood (Sales Consultant) to follow up SEVERAL times. I had left voice mails and never heard anything back from the sales consultant. I decided to reach out to the "used vehicle manager" (Al Dobbs) contacting him five different times and also leaving a voice message. At the sixth call, I finally got a hold with the "used vehicle manager" (Al Dobbs) asking about the vehicle I was interested in, and his response was that the vehicle was "SOLD." I was disappointed since the Sales Consultant and the "USED VEHICLE MANAGER (AL DOBBS) never contacted me back for following up or at least telling me that the vehicle has been sold. AL DOBBS had gotten aggravated with me during the phone conversation for no reason since I asked why no one had contacted me back during my negotiation process with RON WOODS (SALES CONSULTANT). Al Dobbs had also admitted that he had seen four of my missed calls. I kindly tried to end our phone conversation on good terms with (Al Dobbs), and I was threatened that if I LEAVE A REVIEW, THAT HE WILL POST MY PERSONAL PHONE NUMBER IN PUBLIC ALL OVER THE MEDIA AND HUNG UP THE PHONE IN MY FACE MAKING ME FEEL LIKE I AM DEALING WITH A CHILD. I am very disappointed that my experience with a franchise dealer has gotten this far in a unprofessional manner. I highly recommend anyone in the car market not to bother shopping here for a vehicle, since the staff team is extremely poor with customer service. DO NOT WASTE YOUR TIME HERE, WORST CUSTOMER SERVICE IN THE CAR MARKET NATIONWIDE. More