Armstrong Volkswagen

Purchase of Golf R Recently worked with Dan Burke to source a hard to find new Golf R. Dan did an exceptional job through the preorder and delivery process. I tried wo Recently worked with Dan Burke to source a hard to find new Golf R. Dan did an exceptional job through the preorder and delivery process. I tried working with few other local dealerships and none of them were as straight forward and willing to deal as well as Armstrong VW. Can't go wrong with these guys. More

Horrible Service department! Last time we took our 2014 VW tiguan in for a routine service they messed up on a simple oil change and put in two oil pan gaskets instead of one. Last time we took our 2014 VW tiguan in for a routine service they messed up on a simple oil change and put in two oil pan gaskets instead of one. When I got in my car in the garage the day after oil was all over my garage floor(what a mess) so I took it back immediately and found out the above information. Even Oil Can Henry's could do better. Phil the service manager acts like he just got this job coming from a burger joint. He stutters around and never seems to have a direct answer to anything. Really is that the best a dealership that sells German cars can do? I called him yesterday to ask him if they did oil changes on non VW models(loss in my judgement) and he said he thinks so but needs to check with the sales department (what?) and would call me back-well he never did. I took my truck to sears and they were GREAT!!! Now I need to find a new place for the Tiguan. More

Fix your mistakes on my time? Really This is not the 1 or 2nd mistake, but this put me over the edge, I came in for my 50,000 mile service on my Touareg The wait time was horrible as usu This is not the 1 or 2nd mistake, but this put me over the edge, I came in for my 50,000 mile service on my Touareg The wait time was horrible as usual. I noticed the check service light was on the next day so I brought it back in within 2000 miles because it was driving me nuts. They were too busy. I came back another day, and they told me they had to reset the computer, as they should have when I brought it in before, and it would be a few minutes. After 40 minutes I had to go. This was their mistake. It has happened before and they make me wait again. NO Way not again. I went to Salem VW and wow from the time I pulled in they had a tech on it and I was out of there in less than 10 minutes and it was not even their mistake No Charge. I will be taking all my business there from now on. More

Taking my Passat in to repair my broken gas cap. Had a bad experience at Armstrong Volkswagen service department today. I have a 2012 Passat and have had it serviced per 10,000 twice now. Each time Had a bad experience at Armstrong Volkswagen service department today. I have a 2012 Passat and have had it serviced per 10,000 twice now. Each time taking about 1 ½ to 2 hours from time of drop off to finish. Not quite what you would call Jiffy Lube speed but they do a complete job. At the last time of service my gas cap failed to shut and I was told bring it in anytime and repair would be easy. So today I drove in at 3:00 PM and talked to Phil. He wrote up the repair order and said it would be an easy fix. My wife and I went into the waiting area. After one hour of waiting I got impatient I walked out across to the service bay areas to see if my car was there. It was not. Also noted all the bays were empty, so nothing was being done there. I discovered my car was still in the service drive through area. I went back to Phil at his service desk and asked to know the status of repair. He said he moved my car up in line. So what does that mean? No answer. He then proceeded to pick up his phone and talk to another party while I was standing in front of him wanting a better explanation. I thought that was very rude. I had enough. When he got off the phone I told him his service was not good at all. I asked for my keys and told I wanted to take my car. As I was getting in to drive away he did come and apologize. What I suggest, if the “service consultant’s” really care about good service they should follow up with status of repair and go to the waiting customer and keep him/her informed. Phil passed me about 6 times going to, from the Cashier and did not say one word to me. Didn't appear that he cared how long I was there. Again, all things considered…poor service. More

Great customer service! My vehicle, a 2011 VW Jetta Sportwagen TDI, died at my workplace this week. That location is around fifty miles away from Armstrong VW. I had the car My vehicle, a 2011 VW Jetta Sportwagen TDI, died at my workplace this week. That location is around fifty miles away from Armstrong VW. I had the car towed to a VW dealership in that area, and was quoted $5000.00 as a cost for the fix. I called Chris O. at Armstrong to see if he could help me find a better option, since he had always been great to work with in the past. Chris negotiated a discounted rate with Speeds towing, and I had the car towed to Armstrong. Chris worked with VW and got the cost of the parts needed for the repair covered, so instead of $5000.00, the final bill will only be the labor charge of $1500.00. I highly recommend Armstrong VW and Chris O. for any VW service needs. I purchased this car there, and plan to return when I'm ready for my next VW. Thanks for the great customer service! More

purchased a used vehicle Purchased a used vehicle, and I put them through the ringer, and they met my every expectation . No up sales and not pushy to buy like alot of the oth Purchased a used vehicle, and I put them through the ringer, and they met my every expectation . No up sales and not pushy to buy like alot of the other dealers i visited. I got a great deal, i"m very pleased. More

Stupid 12v outlets ruin a good review Something so simple, but when your phone is an intricate part of your business you need to be able to depend on little things like being able to charg Something so simple, but when your phone is an intricate part of your business you need to be able to depend on little things like being able to charge your phone through 12v outlets. My 12v outlets stopped working and I took the car in for it 30k oil change and mentioned to Katie that they weren't working and thought it might be the fuse. Before I took it in I tested the charger in my husbands truck to make sure it wasn't the charger. It worked fine over an hour errand run the night before. 2 stars because Katie was a pleasure and the oil was changed, tires rotated and brakes flushed. I was so excited to get it back to working order as it has been a huge inconvenience not to have it. I drove approximately a half mile firm the road, plugged in the charger, only to find nothing had changed. Katie called me back and left a message saying it must have been the charger that blew the fuse and it would not be covered under warranty. I called her back and explained that the charger worked fine in a Dodge, but not the Volkswagen Beetle? I had used the same charger for over a year and it had always worked and I was confused. She said she would have to talk to the shop foreman and get back to me. Chris called and explained that my Volkswagon Beetle must have had a spike in the charger and now when I plug in the charger it recognizes it and blows the fuse to protect the car. Ok so it's a defect in vw? Because the dodge handles the charger fine? He told me he wasn't going to try to convince me that he was right and I'm going to believe what I believe. True. That I could pay for diagnostics or buy a new fuse and a new charger and see if that takes care of it. He said this happens all the time and j asked if this happens all the time why wasn't I warned about it? And he said he couldn't predict the future and didn't know if it would happen to me. If it happens all the time that warrants to be a good recommendation that this is possible and you use the same charger at your own risk. I feel over a couple dollar fuse Chris and the service team could have done a better job in customer satisfaction rather than being condescending to the customer. I asked if it wasn't covered under warranty why wasn't I charged originally? An act of good will, he responded. That's what I get for spending thousands of dollars for an extended warranty. Poor customer service and an explanation that could have been helpful before spending 2 hours in their waiting room only to apparently blow the fuse again. Thank you for your unhelpfulness. Ps need to buy a new car in December - won't be coming to Armstrong. Bummer...just a few dollars for a fuse and a little understanding for the customers frustration could have went a long way. More

huge disappointment We spent hours there with a new born only to have the car we wanted sold under our nose. Nevet do that again! Dont get your hopes up at this place We spent hours there with a new born only to have the car we wanted sold under our nose. Nevet do that again! Dont get your hopes up at this place More