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Armstrong Volkswagen
Gladstone, OR
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Excellent Customer Service! Last week we worked with Joe Couch to help us find a car for my step daughter. I located a used car online and sent an email asking for more informat Last week we worked with Joe Couch to help us find a car for my step daughter. I located a used car online and sent an email asking for more information. Within a short while Joe called me. The car I was looking at was not even on the lot yet, as it was still being cleaned and checked out. I met with Joe and he took me to the detail shop to look at the car, we even took a test drive while the guys were still cleaning it! Our experience up to this point with other "major" dealerships in the Portland area had been a disaster. We were in a bit of a unique situation with this purchase as my wife was headed out of town for a week, but we wanted to lock down this car so it wouldn't be purchased by someone else. Joe took it apon himself to have a gentleman's agreement that we were serious about the car, and he held it for us for a week until my wife was back in town. We came back a week later and purchased the car. Because of his flexibility in holding the car for a week, I did not even haggle about the price, as it was a fair asking price to begin with, and he was doing us a favor by holding it. If I had decided to haggle, I feel that he would of been flexible to an extent. Overall our experience was great,and my daughter is loving her car. More
Good Customer Service I have this rating because all the people were very nice and not pushy with the sale which we appreciated a lot. Very nice about helping us find good I have this rating because all the people were very nice and not pushy with the sale which we appreciated a lot. Very nice about helping us find good deals and good warrantys for he vehicle. More
Quick, Easy, Great Price This was a very easy no nonsense purchase. I came out 1000$ below MSRP after adding on 10 year care plan. Can't beat that. Lou was fantastic and made This was a very easy no nonsense purchase. I came out 1000$ below MSRP after adding on 10 year care plan. Can't beat that. Lou was fantastic and made the whole process streamlined and quick. More
My Best New Car Buying Experience By Far Lori worked with me over the entire buying process and it couldn't have gone smoother. I got a great hassle-free price for a rare model/trim/transmiss Lori worked with me over the entire buying process and it couldn't have gone smoother. I got a great hassle-free price for a rare model/trim/transmission combination that I was looking for, and Lori even found more savings for me after she learned that the company that I was working for was a partner of VW, so she created an account for me on the spot and was able to get additional rebate for me before the deal was closed. She patiently walked me through all the electronic systems of the car, and knowing that I just started to learn to drive a stick shift (the car that I was buying was a manual transmission), she offered to personally deliver the car to my home which she did later the same day after work. Overall this was my best new car buying experience by far, and if we ever decide to buy another VW, we will definitely choose Armstrong VW as our #1 choice. Thank you Lori again! More
Used car purchase Our sales person Jarred was very nice and patient and worked with us on coming to the terms that we wanted! Will definitely return when needing anothe Our sales person Jarred was very nice and patient and worked with us on coming to the terms that we wanted! Will definitely return when needing another cAr. More
The reason to buy a car from Armstrong VW Joe Couch was excellent at giving me the information I needed to buy my car. He was also patient and very straight forward when it came to the financi Joe Couch was excellent at giving me the information I needed to buy my car. He was also patient and very straight forward when it came to the financing aspects of the car. I would hope all car salespeople could emulate him. More
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Dan was Great! Dan was very easy to deal with. He made the car buying process enjoyable! I would highly recommend him and the Armstrong dealership! Thank you! Dan was very easy to deal with. He made the car buying process enjoyable! I would highly recommend him and the Armstrong dealership! Thank you! More
Awesome car buying experience!! These guys, Joe and Jerrad were the best. Joe explained everything about the purchase and all the details about my new car. It was the best car buying These guys, Joe and Jerrad were the best. Joe explained everything about the purchase and all the details about my new car. It was the best car buying experience I have ever had and I will recommend buying from Armstrong Volkwagon to everyone I know. I got a great deal and a really nice car and I am very happy I went to them.. More
Fabulous Jerrod was great. Knew his stuff, no pressure tactics and Very polite. When everything goes to form everyone is at their best. It's when things don' Jerrod was great. Knew his stuff, no pressure tactics and Very polite. When everything goes to form everyone is at their best. It's when things don't go as planned is when true colors start to show. Well, things didn't go as planned and Jerrod maintained his poise and remained gracious. If you are in the market for a car make this your first stop. Drew More
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Easy! No pressure, no being handed-off to a supervisor, no price haggles. So refreshing! The most stressful part was deciding on which color we wanted. Tha No pressure, no being handed-off to a supervisor, no price haggles. So refreshing! The most stressful part was deciding on which color we wanted. Thank you for treating this like an honest business deal. Anthony was so professional, he was the reason we decided to buy from this dealership. More