Armstrong Volkswagen

Service dept very long wait for oil change only. I had a great buying experience with Armstrong. Bought a 2016 VW Jetta SEL with the 1.8. I made an appointment for 2 PM on a Thursday for an oil chan I had a great buying experience with Armstrong. Bought a 2016 VW Jetta SEL with the 1.8. I made an appointment for 2 PM on a Thursday for an oil change, arrived at 1:50. Didn't get out of there until 3:40!. Oil change and some checks. No tire rotation, no wash was needed I told them. Nothing against Phil, he was pleasant and friendly. This was a disappointment no doubt. More

First car- Amazing service I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It m I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It made my car buying experience less stressful and when I had questions they were amazingly helpful and honest with their answers. They weren’t just trying to sell me the car, they wanted to make sure I was happy with what I was purchasing, and welcomed any and all questions and concerns I had. Best car buying experience ever! I will continue to come back and recommend this place to anyone looking to purchase a car! My salesman was Jerrad and I would 100% recommend him to anyone! He is personable, helpful, and all around a great person! Definitely ask for him when looking for your next car! More

Great experience, no pressure. I went to this dealership with horrible credit and wanted something that unfortunately wasn't within reach. Though I didn't leave with what I wanted, I went to this dealership with horrible credit and wanted something that unfortunately wasn't within reach. Though I didn't leave with what I wanted, Jerrad was extremely helpful and knowledgeable. He had all the answers to my questions and was really personable! I would recommend working with him if you want an honest, professional and true experience! More

Awesome Salesman! I purchased a vehicle today from Armstrong VW. I feel so great about the purchase. The entire experience was really smooth. Our salesman Jerrad was I purchased a vehicle today from Armstrong VW. I feel so great about the purchase. The entire experience was really smooth. Our salesman Jerrad was fantastic! He was knowledgeable but not pushy... kind in a very genuine way... patient yet moved things along quickly which I very much appreciated. Nick in the finance department was great as well! Both these staff members were a pleasure to work with - absolutely. There was another salesman there I wasn’t impressed with... ask for Jerrad and you’ll be set. I would 100% recommend this dealer. More

Great place ! I love this dealership. Everyone there has always been very friendly and helpful with any questions or concerns I had. Even going so far as to explain I love this dealership. Everyone there has always been very friendly and helpful with any questions or concerns I had. Even going so far as to explain to me like 12 different times how car lease mileage works. They are the best! Jerrad was an absolutely great guy to work with. Completely got my humor and it was awesome. More

Amazingly painless process! This was easily the best experience we've ever had buying a car. I'll we had to do was send a quick email to Joe asking for his best price on the AllT This was easily the best experience we've ever had buying a car. I'll we had to do was send a quick email to Joe asking for his best price on the AllTrack SE. He quickly responded with a price that was WAY better than any other VW dealership we contacted. Anthony did a great a job running around the dealership looking for all the possible cars for us. Once we finally decided on the right color and options combo, he gave us an excellent overview of the car and taught us a few things we would have never known! The best part of the process was the quote we were originally given was actually a few dollars more than what we actually paid! There were no surprise fees or markups. Of the 5 car purchases we've made in the last 10 years, this is the only one we've walked away from not feeling horrible! More

Refreshing A very refreshing experience where there was no pressure. Jarred always gave us straight, honest and clear answers. There were no games. Very fair. Th A very refreshing experience where there was no pressure. Jarred always gave us straight, honest and clear answers. There were no games. Very fair. Thanks Jarred! More

Great experience Great deal on the car through the internet sales after shopping around. Wonderful, clean, low key area with couches, basketball hoop and tv for kids Great deal on the car through the internet sales after shopping around. Wonderful, clean, low key area with couches, basketball hoop and tv for kids to play while we finalized the purchase. Process always takes longer than I want, but everyone seemed to be working hard to get things done. Lou was helpful and committed to getting us out the door and into our new car. More

Excellent service, very happy with my car I am not a fan of the traditional car buying process. I am not a frequent car buyer, so for me, it is a stressful process at best. I find that being a I am not a fan of the traditional car buying process. I am not a frequent car buyer, so for me, it is a stressful process at best. I find that being able to look at available inventory and assess value before actually engaging with a potential dealer/seller was a huge benefit. It helped me to sharpen my focus on what I needed. I spent several evenings pondering my requirements and shopping around. When I was ready to take the next step, I contacted Armstrong via a Web page presented by the Chase Car Buying service. In less than 20 minutes, I received a response from Jane, a member of Armstrong's Internet Sales staff and assistant to Lori, the lead sales person for my transaction. From that point on, everything they could do to make the car buying process fit into my busy schedule was done. Lori was friendly, kind, flexible and knowledgeable about the technical specifications, the practical aspects of each vehicle, and the buying process. She offered a range of options for me to choose from. It was a pleasure to work with her and in just a few hours, I was able to make a decision and drive away with the car I decided that I wanted at a price I could afford. I highly recommend her and the other staff members at Armstrong with whom I worked. More

Excellent Customer Service! Last week we worked with Joe Couch to help us find a car for my step daughter. I located a used car online and sent an email asking for more informat Last week we worked with Joe Couch to help us find a car for my step daughter. I located a used car online and sent an email asking for more information. Within a short while Joe called me. The car I was looking at was not even on the lot yet, as it was still being cleaned and checked out. I met with Joe and he took me to the detail shop to look at the car, we even took a test drive while the guys were still cleaning it! Our experience up to this point with other "major" dealerships in the Portland area had been a disaster. We were in a bit of a unique situation with this purchase as my wife was headed out of town for a week, but we wanted to lock down this car so it wouldn't be purchased by someone else. Joe took it apon himself to have a gentleman's agreement that we were serious about the car, and he held it for us for a week until my wife was back in town. We came back a week later and purchased the car. Because of his flexibility in holding the car for a week, I did not even haggle about the price, as it was a fair asking price to begin with, and he was doing us a favor by holding it. If I had decided to haggle, I feel that he would of been flexible to an extent. Overall our experience was great,and my daughter is loving her car. More