Armory Chrysler Jeep Dodge Ram FIAT of Albany

Still smell antifreeze I purchased my new Chrysler 200 in February 2016 and I love it. I have brought it in for the same concern, I smell antifreeze most of the time. This t I purchased my new Chrysler 200 in February 2016 and I love it. I have brought it in for the same concern, I smell antifreeze most of the time. This time again they didn't find any leaks or a problem. So fingers crossed !! The showroom, waiting room and service center is very comfortable and clean. Also the staff is very nice too. I arrived very early (I was first to arrive) and when they opened the door to pull in this man on the right lane(not service lane) pulled in and quickly pulled in front of Mr. Rude More

Wonderful experience My wife and I purchased a 2017 Pacifica from Armory. The staff was professional and knowledgeable, but were not pushy trying to make the deal. My wife and I purchased a 2017 Pacifica from Armory. The staff was professional and knowledgeable, but were not pushy trying to make the deal. More

Brought in for recall Made an appointment by telephone to bring in my Jeep for a recall. Female who answered, Rachel, could not have been nicer. Met with Mike at Service D Made an appointment by telephone to bring in my Jeep for a recall. Female who answered, Rachel, could not have been nicer. Met with Mike at Service Dept. who explained what would be happening with the recall, then went to wait in the lounge. Mike came in and got me, more quickly than I had anticipated, and told me I was all set, the part involved in recall had been properly installed on my Jeep. Easy check out and I was on my way. More

Outstanding Car Buying Experience Ray (online rep) and Carolyn (sales rep) were absolutely fantastic and were both genuinely friendly and helpful. They make Armory shine. The dealersh Ray (online rep) and Carolyn (sales rep) were absolutely fantastic and were both genuinely friendly and helpful. They make Armory shine. The dealership gave me a very reasonable trade in value and as a cash customer, the transaction was a breeze! More

Great Service Armory's a great place to have your Chrysler, Dodge, Jeep vehicle serviced. They are professionals who know what they are doing and accomplish it at Armory's a great place to have your Chrysler, Dodge, Jeep vehicle serviced. They are professionals who know what they are doing and accomplish it at fair prices. Service Manager-Tom Harpster is the best there is. More

Recall Set up an appointment to perform 2 recalls. Only had the parts needed to complete 1, after I made the appointment for both. Very disappointed. Set up an appointment to perform 2 recalls. Only had the parts needed to complete 1, after I made the appointment for both. Very disappointed. More

Great, friendly service always Marlon and everyone at Armory Garage have taken good care of my three Jeeps and my wife's three Jeeps over the years. They are friendly and excellent. Marlon and everyone at Armory Garage have taken good care of my three Jeeps and my wife's three Jeeps over the years. They are friendly and excellent. More

Collision repair Could not have been happier with the repairs to my car. It looked brand new and they even washed it and vacuumed the interior!!! Would use the body s Could not have been happier with the repairs to my car. It looked brand new and they even washed it and vacuumed the interior!!! Would use the body shop again, if needed More

Horrific first experience with this service dept Called days in advance to set up an appointment for a service engine light phone was pleasant. As I explained to the service advisor I would need tra Called days in advance to set up an appointment for a service engine light phone was pleasant. As I explained to the service advisor I would need transportation to and from the garage. Advisor then advised me that I had rental ins and would have a rental waiting for me on my arrival. The morning of my appointment waited 15 minutes before anyone helped me then after another 15-20 mins was informed that I would have to reschedule my appointment because there was no vehicle for me to take to work and back. Very disappointed with my first experience at that service appointment. I myself have 17 years of work experience in a car dealership to me that was one of the worst customer experiences I have witnessed. The advisor had nothing to say to me no apology no looking further into what could be done for me at that time. And I ended up being a half hour late to work and lost money. Thanks to my Salesperson Bill M for trying to help out all he could. Not very good customer service at all. The service mgr. did try reaching out me several times playing phone tag but honestly not really sure I want to go back. More

Great! Very qualified people in service department! Communications are also great, with call to cell with update! Vehicle was ready when it was needed back! Very qualified people in service department! Communications are also great, with call to cell with update! Vehicle was ready when it was needed back! Ron Vaughn More