Arlington Toyota

On July 8, 2020, I financed a 2019 Jeep Compass Trailhawk which I love!! HOWEVER, I was very disappointed because the dealer only gave me 1 set of keys!! They failed to tell me this before I went through which I love!! HOWEVER, I was very disappointed because the dealer only gave me 1 set of keys!! They failed to tell me this before I went through with the entire process. So if I was to ever misplace the key I would have to pay $250 for a new one.(I don't think that was fair) When I asked the manager (CHUNG) he had no professional response, he was very unconcerned, and he basically told me to take it or leave it AFTER I had finished all the financial paper work! I thought all vehicles are supposed to come with 2 sets of keys?!?! More

They offered the best value compared to all other dealerships I looked at. Excellent customer service. The sales associate, Olga, was very friendly, knew everything there was to know about their cars dealerships I looked at. Excellent customer service. The sales associate, Olga, was very friendly, knew everything there was to know about their cars, and was able to answer any question. She anticipates a lot of the questions customers will have before they have to ask them. More

OK cars and sales people, but watch out for their appraisers I liked the 4Runner I test drove at Arlington Toyota and wanted to move forward with it. I also had a good offer on the car I was trading in from anot I liked the 4Runner I test drove at Arlington Toyota and wanted to move forward with it. I also had a good offer on the car I was trading in from another dealer going into this test drive. I let them appraise my trade and told them the amount they needed to beat. They made a low offer which I turned down ($3400 less than NADA trade in), then they repeatedly came back (and interrupted the sales person) to try to strong arm me into taking a bad deal, and finally accuse me of misrepresenting my car (they didn't know the difference between an Impreza, a WRX, and STI). I guess I'll take that first offer and shop elsewhere. 2 stars for having a car I wanted? More

Quick professional and listened to my needs. Kept me informed throughout the wait time. Was helpful in explaining where to go for the car wash informed throughout the wait time. Was helpful in explaining where to go for the car wash More

Pleasant service staff Detailed analysis of the Pleasant service staff Detailed analysis of the inspection of my car Comfortable waiting area Service staff showed me all of the issues on my car Pleasant service staff Detailed analysis of the inspection of my car Comfortable waiting area Service staff showed me all of the issues on my car and how they were going to fix them. More

Steve Burdeen is my go to person, he answers all Questions about service, He is easy going and a great person to help you when you come in for service. Questions about service, He is easy going and a great person to help you when you come in for service. More

Always helpful in service and sales department. Can be pricey, but service is good and fair to the customer. Pleasant service staff. Will go back when needed. pricey, but service is good and fair to the customer. Pleasant service staff. Will go back when needed. More

Great people in parts and service! Efficient thorough and courteous Will return for continued maintenance. Honest people to work with. Did not feel pressured for extra work and courteous Will return for continued maintenance. Honest people to work with. Did not feel pressured for extra work More

I appreciate the professionalism with Gabe and the rapid respond to everything. That was the number one reason I purchased the vehicle. The vehicle was not vert cleaned from the inside and Gabe took it and respond to everything. That was the number one reason I purchased the vehicle. The vehicle was not vert cleaned from the inside and Gabe took it and vacuumed it himself and brought it back nice and cleaned. Thanks Gabe! More

Very nice place for service, efficient and friendly Steve was very helpful and knowledgeable taking care of all my concerns with my vehicle and it’s 20 thousand mile service was very helpful and knowledgeable taking care of all my concerns with my vehicle and it’s 20 thousand mile service More