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Arlington Toyota

Palatine, IL

2.8
442 Reviews

2095 North Rand Road

Palatine, IL

60074

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Showing 442 reviews

September 06, 2010

Came to ask questions and possibl;y test drive FJ Cruiser. The salesman couldn't answer primitive questions such as where vehicle assembled, navigation system option, bluetooth etc. Told me the dea More

by mmmbrt
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marty (sales)
August 31, 2010

Overall great buying experience. I've bought numerous cars over the years and been to countless dealers. I can truly say that the group of people I worked with were great. No high pressure sales. More

by jeffgroncki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Faulkner, Allison Mossberger, and Julio Gomez
April 17, 2010

tHIS DEALER IS THE WORST!! I drove from Chicago and phoned for instructions. The salesmen were rude on the phone and were even worse when I arrived. The certified Corolla that was advertised was filthy More

by kbrod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOHN
September 23, 2009

I've had work done by Arlington Toyota Collision Center before, and although they're a bit pricey, I'm so glad I went through them. I had a huge scratch that covered two panels, and I was worried that the More

by cchinsio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bagetto, Albin
September 07, 2009

Great service and excellent price.I traded in my "clunker", a '98 Cadillac Seville which was worth no more than a 1000 bucks and got a 2010 Corolla LE for a final price of $11,700.On top of that I f More

by sensei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Faulkner
September 02, 2009

This dealership is the most unprofessional group I have ever encountered. I run a company and if my employees ever treated a customers the way this dealership handles clients I would fire them immediately. More

by qazwsx7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
igor sales manager
Sep 12, 2009 -

Arlington Toyota responded

Regarding complaintant #QAZWSX7 Arlington Toyota Response Arlington Toyota subscribes to DealerRater.com as a Certified Dealership in order to improve relationships with our customers. We also realize that it is impossible for anyone to do a perfect job 100% of the time. With DealerRater.com we give our customers an opportunity to reflect, in a public forum, their experience at our Dealership. More importantly it offers the Dealership and our customers a way to communicate and reach a mutually satisfying agreement. On this particular occasion the customer has been contacted twice with an appeal for solutions rectify the issues confronting us. This customer chose not to respond to our first request and subsequently responded negatively to our second request to make things right. It would appear that this customer would simply rather complain than work out whatever problems they experienced. There are 119 other employees at this dealership that would be happy to provide a successful but this person has limited his or her scope to one individual to complain about and chooses to keep the communication door closed.

July 20, 2009

Good experience overall. Satisfied with treatment by Yuri Tkachenko. He was friendly and able to answer all questions. I did not feel pushed to purchase or testdrive a car. I spent reasonable amount of time More

by rachwalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariusz Karlinski
July 18, 2009

They offered a fair deal and great finance option for our new car. Although the color was not our preferred color, the selling price was very appealing. The test drive, which was much longer than allow at ot More

by brianenza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Esquibel
June 30, 2009

No pressure just great representation of a good product at a fair price with the customer in mind. Very nice to experience. Professional , educational, and time spent at the dealership without regard to w More

by betmay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Faulkner, Hamid Paredes
May 03, 2009

Good experience overall. Satisfied with treatment by Yuri Tkachenko. He was friendly and able to answer all questions. I did not feel pushed to purchase or testdrive a car. I sp More

by jarecki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yuri Tkachenko