Arlington Toyota

This dealership is a joke. I went here to purchase a used vehicle, was there until after close, and still did not drive home with a vehicle. The place is huge, new, and gorgeous, but they are not willing to vehicle, was there until after close, and still did not drive home with a vehicle. The place is huge, new, and gorgeous, but they are not willing to make a deal worth you buying a car. They had a certified car on the internet that I desired to purchase, but whenI attempted to purchase the vehicle, they had an additional charge of $795.00 for the certification. This practice seems a little suspect because there is no disclaimer anywhere on the page for the charge. They only disclosed that there was a fee for certification after I began the process to purchase. Also, I was told by the salesperson that based on my credit score I qualified for the 1.9% financing to purchase the car. The finance guy returns later with the sales guy and informs me that I MAY not qualify for the 1.9% financing, and may have to purchase the car at a higher interest rate, which would make my desired monthly payments increase. I decided not to purchase a car from them, and would advise anyone else out there the same. Don't be fooled by the glamour of the dealership. They want your business, but is not willing to give you a deal on their cars. More

I called this dealership after I was given the run-around by another dealership. I called and asked for a manager. I was connected with Steve Hemmer, the Service Director, I explained to him my issues with h by another dealership. I called and asked for a manager. I was connected with Steve Hemmer, the Service Director, I explained to him my issues with he other dealership, and also read to him the report that the other dealer gave me on my 6 year old car. He assured me that we would look at each issue that was raised and assured me that he would get to the bottom of everything. He put my mind at ease as we discussed all of the potential issued. He was so compassionate and sincere in his words. He completely put me at ease. I brought my car in, and met with him. He assured me once again to not worry about anything. He had one of his employees put the vehicle on the lift and proceeded to go line by line through the concerns that were raised by the other dealership. After all of this, there was only one concern that was valid. I am always so concerned with going to the dealership, for fear of being taken advantage of. I will never trust another shop, he and his crew have restored my faith, and have also earned a loyal customer. I will tell all of my friends. Thank you Arlington Toyota's Service Department. You guys are top notch. More

My experience with Jeff Vicari was the best car buying experience I could have asked for. I was very nervous since this was my first time buying a car. I had a specific budget in mind and Jeff allowed m experience I could have asked for. I was very nervous since this was my first time buying a car. I had a specific budget in mind and Jeff allowed me to look for cars that would work for me. I ended up buying a Venza and I love it. If anyone wants to have a fun time buying a car without all the pressures this was the place. Jeff made me feel comfortable with my decision and was able to answer all my silly questions. My parents ended up buying two cars from Jeff a few weeks after I bought mine. It was very easy dealing with Jeff and all the people at Arlington Toyota. I want to thank all of them for making my new car experience amazing. More

Not a good experience at all. The email from internet sales said they will beat any price by $200. So went to dealership and did test drive then asked for the final price. They provided price quote. Told sales said they will beat any price by $200. So went to dealership and did test drive then asked for the final price. They provided price quote. Told them got a internet quote from other dealership, Meeraj collected the quote details from me, i waited for more than 30 mins.. and finally showed up saying we will match it. I told him your internet sales guy said he will beat the price by $200. He said he will check with the Sales Manager and will get back. He never showed by. Meanwhile Tim just showed up and gave a lot xx. Then for a while no one showed up. So i decided to walk out. On the way out met the Sales Manager and he gave the same xx. Finally he said he would beat the price by $200. I din't like the attitude of the Manager the way he said was not good. I would have bought the car write then if he would have treated me as a valued customer but none of the guys in the show room treated me like that. My sincere advice is stay away from this dealership. The showroom has bunch of rude people and i believe showroom/toyota pays them for being rude. More

Our sales rep was friendly, patient, helpful. Main reason we chose to buy from this dealership was because the sales rep was easy to work with and he was not pushy. Dealership is large, clean, and folks are we chose to buy from this dealership was because the sales rep was easy to work with and he was not pushy. Dealership is large, clean, and folks are friendly. More

Ken listens and communicates very well. I feel he understands the problem, and gives me an accurate estimate of cost and wait time. I will be back, even with my older model Toyota. understands the problem, and gives me an accurate estimate of cost and wait time. I will be back, even with my older model Toyota. More

The staff was personable and informative. I did not have to wait long for the service to be done. This dealership has a comfortable waiting area so I was able to relax while I waited for the work to be comp to wait long for the service to be done. This dealership has a comfortable waiting area so I was able to relax while I waited for the work to be completed. More

Great place to have good work preformed on your vehicle. Fast friendly and efficient. Would recommend dealership and service to anyone looking too purchase a car. They explain what the problem is if any an Fast friendly and efficient. Would recommend dealership and service to anyone looking too purchase a car. They explain what the problem is if any and keep you informed. More

I am so sorry I bought my car from there. The car is only 4-5 months old and I have paint issues. The car is under warranty and even I bought the extended one for 100,000 miles. The car is magnetic grey. For 4-5 months old and I have paint issues. The car is under warranty and even I bought the extended one for 100,000 miles. The car is magnetic grey. For this guy (Jeff Tybon) it is completely normal and in his words every brand new car has such imperfections such as white spots showing in the paint, sand or dust trapped in the paint while the car was painted by the factory and these sand pieces in the paint go out only when you attempt to wipe the water from the car after washing it. I completely understand that I am not a paint professional but I also know that it does not sound normal to have such defects in the car only after 4-5 months. The only thing these guys know is touchpainting. The clear coat seems so thin that it scratches from the wind. Is it normal to be afraid to wash the car because scratches will appear or that another piece of a sand will go off and the primer will show beneath it? In his words all these are very minor imperfections. What about when all the paint starts peeling off? Again minor imperfections. I am hesitating if not to cancel that extended warranty since the warranty means nothing at all, only extra money each month and probably each defect in the car will be explained as a minor imperfection. More

Staffs are very helpful. Our agent Mr. August is very knowledgeable and accomodating. Their finance dept are really great and friendly. Facility is top notch. knowledgeable and accomodating. Their finance dept are really great and friendly. Facility is top notch. More