Arlington Toyota

Five Starts to Arlington Toyota and BIG Jake!!! I would definitely recommend this dealership and the salesman to others. BIG Jake called and invited me in to upgrade my 2012 Corolla; any other time I would definitely recommend this dealership and the salesman to others. BIG Jake called and invited me in to upgrade my 2012 Corolla; any other time I would have blown the call off but there was something about his approach and courtesy that made me feel he was being honest and not just doing a sales pitch. I made an appointment, came in and left with a 2014 Camry. I got a great deal and ended financially better with the Camry than the Corolla. BIG Jake was an awesome salesman, he was so knowledgeable, no pressure or gimmicks and fantastic customer service. He's called to check and offered assistance since the close of the sale. That kind of follow-up customer service will definitely have me returning to Arlington Toyota for my next purchase because that tells me they care and I'm more than just another sale. More

Worst experience EVER. I bought a used 2007 Honda Fit. At first, everyone was very nice. Sam the man who was our salesman was one of the nicest people ever, and i feel bad t I bought a used 2007 Honda Fit. At first, everyone was very nice. Sam the man who was our salesman was one of the nicest people ever, and i feel bad that he has to work with such rude human beings. I buy the car, only to notice a sudden loud noise coming from what sounds like the brakes. 3 DAYS LATER, i bring it back and ask them to look at it, but Estrada (service manager) only looked at it from outside. He wouldn't take it into the service center to actually have the problem looked at. He told me that i must of hit a pot hole because the car wasn't like that when they sold me it. He tells me that i have to go to a mechanic, and find out whats wrong and then bring it back before they could even consider fixing it. So, the noise goes away and i just let it go. Couple days later, the noise again. At this point we are fed up. Brought the car back once again, and they FINALLY took it into the service center to look at it. They told me that it was a bad caliper, and that it was not the brakes. We were assured it was NOT the brakes. (Because it is illegal to sell a car with bad brakes, they were obviously lazy.) So guess what? I take it in to get repaired, the calipers are completely fine.. but whats wrong? The brakes. The brake pads and routers were SHOT and destroyed, for whatever reason. It was a 40 minute repair and about $200. These people were straight up LAZY. If i wanted problems with my car.. i would of kept the car i had before.. I would highly recommend to NEVER go to this dealership unless you want to deal with tons of inconvenience.. They treated me with total disrespect both times going back. More

What does title field mean? I can be a very demanding customer and have little patience for sub-standard service. That said, I was pleasantly surprised by the buying experience w I can be a very demanding customer and have little patience for sub-standard service. That said, I was pleasantly surprised by the buying experience we had recently at Arlington Toyota. We purchased a new Venza and, considering that my wife cringes at the thought of car shopping, we stayed for hours as Abe patiently walked her through the myriad features of her new car. For me, the purchase of the car was virtually hassle free and Derec was informative and professional at all times. Both Derec and Abe were persistant, but never pushy - and they both made it so easy to buy that we had made up to purchase the first time we walked in. The rest of the staff followed suit and we are looking forwArd to having both of our Toyota's serviced here for years to come - even though mine was purchased elsewhere, years earlier. This was a model dealership and completely painless (if not enjoyable) experience. Great job, Derec and Abe. Hats off to the rest of the crew! More

Horrible experience.Awful awful service.Long story short I went there to buy a rav4 xle fwd Barcelona red exterior and black interior.While I am holding in my hands the brochure of the car and I see the col I went there to buy a rav4 xle fwd Barcelona red exterior and black interior.While I am holding in my hands the brochure of the car and I see the colors that i want this guy Derrick tells me that this car does not come with this combination.I believed him for the moment and I had to choose different combination that I did not like much.Something that he had in the dealer and he wanted to sale.He went way for a moment and I call Schaumburg Toyota and asked if they had the car with barcelona red exterior and late interior,different combination.And they said that they will have a barcelona red and black in a week.I was stunned.I asked to speak to a manager and ask the reason why his guy was lying to me but of course he was trying to cover his guy and they said that it was a misunderstanding.So i left and went to Schaumburg and Jerry Mcduffie helped me.Great guy.Fast and funny.Great atmosphere compare to Arlington toyota and fast service .They matched the price and i got the car that I wanted.And the didn't charge me for a bunch of xx like the other dealer.Fair price for floor mats when this guy Derrick from Arlington was trying to sell me the floor mats for double the price from what they were and he was pretending to give me a discount.He made mistakes on prices and documentation.He thought he can lie to me and even I am 33 years old I look very young and he could get way with.I would not suggest it to anyone to go to this dealer and if you go stay way from the guy named Derrick.Bad people that trying to rip innocent buyers.This review is for Arlington Toyota Scion in Palatine IL More

Beware of this dealership. We got a internet quote form them giving us a discount of $4000 on a 2014 Highlander. It was the best quote we got TILL we got there. It started with being told to ask for James them giving us a discount of $4000 on a 2014 Highlander. It was the best quote we got TILL we got there. It started with being told to ask for James when we get there not the person who gaves us the quote. When we get there James explains that the woman who gave us a quote was part of their internet department and not sales. That he is the manager and handed me off to another person Derec who is a salesman. So before we start we have been through we are on our 3rd person. I started to get a feeling something wasnt right. For some reason I bought the stories. Then as we started to discuss the quote is when Derec informed me that the dealership is not doing $4000 discounts on 2014 Highlanders. So we asked wh we got a quote from them and 2 other dealers giving quotes. He said to give him a minute and he would see what he could do. He came back 15 minutes later and gives us a price of $3000 over the sticker price and the dirt bag saying the are getting premium prices over sticker for the Highlanders.When we asked to talk to the person who quoted us the $4000 discount we were told by him and James (after he got him) that she was not in. We didnt believe it for a minute. We b this time felt it was all a game with them to just keep switching people. After being told that was it, we left. It was late at night. So the nest da we contacted the other dealers and asked if that was their price? By which we were told yes. We went to the one closest and got a $3700 and made the deal. Avoid this dealership and its games More

enjoyed my time at Arlington Toyota, would recommend to others, very friendly. Seems like they care about me, not so much if I purchased a car or not. others, very friendly. Seems like they care about me, not so much if I purchased a car or not. More

I came in to purchase a car and worked with Amin Lakhani. He was incredibly knowledgeable and helpful. I was debating between an Honda and a Toyota and after he showed me all the features of the CPO Camry, i He was incredibly knowledgeable and helpful. I was debating between an Honda and a Toyota and after he showed me all the features of the CPO Camry, it was hands down Toyota. I got a great price, worked with a great salesmen and left completely satisfied with my purchase. More

We were in search of a good, reliable car for our daughter. We were greeted by Drew who was very friendly and helpful. He showed us a couple of cars that he suggested would be safe and reliable. We t daughter. We were greeted by Drew who was very friendly and helpful. He showed us a couple of cars that he suggested would be safe and reliable. We test drove them and decided on one we liked best. Drew made a good deal for us without a lot of back and forth. Paperwork went smooth and he took the time to go over the operations of everything with our daughter This was our best car buying experience ever. If you want someone who knows how to take care of a customer, has knowledge of the vehicles, see Drew Thanks Drew. The car is great! We will send anyone we know looking. D&A More

Called dealer to verify vehicle we were interested in was still available. Pointed out to person who answered phone that the window sticker in the picture on Autotrader had 02 in the window, but vehicle was still available. Pointed out to person who answered phone that the window sticker in the picture on Autotrader had 02 in the window, but vehicle was advertised as 12. Also, pointed out that picture was blue but description said green. We were assured the vehicle was available and blue. Drove 45 minutes from Batavia and was shown a vehicle that was dark grey and reeked of cigarette smoke. We were further insulted when the salesman told us "colors are different in different lighting". Wow! Internet manager asked if there was anything else on the lot we were interested in. We said we liked the color, year, mileage, and sunroof. He offered to put a sunroof in the dark grey vehicle and would "work with us on the price". I see why this dealership isn't certified on this website. Don't waste your time here, I never will again. More

after waiting 106 days for delivery, the dealer changed the deal and lower my trade-in by $500. they couldn't get the car so they wanted me to pay more. make sense?????? so i give them a bad review for ren the deal and lower my trade-in by $500. they couldn't get the car so they wanted me to pay more. make sense?????? so i give them a bad review for reneging on the deal. More