Arlington Toyota

Just visited this dealer looking for a new Rav4 Hybrid. Saw one I liked, went to check it out in person. Upon seeing the car, the salesman walked up to me and started chatting about the car. Then he in Saw one I liked, went to check it out in person. Upon seeing the car, the salesman walked up to me and started chatting about the car. Then he informs me the cars price which has a "13k market adjustment". I told him there's no way I'm paying that. Then he goes to his computer and comes back with similar cars from CarMax that are marked up as well. Completely pointless in my mind since I came to a TOYOTA dealership and not a CarMax. So we chat about the "market adjustment" for a while and he basically says he can take a little off but "not much". As I'm walking out I look around some more at other cars, sequoias, Camrys. Then the salesman comes up to me and says he spoke with his manager and says he can take off all the "market adjustment" for Camrys but not trucks. What the xxxx kinda business tactic is that? I grin and leave. I would give this place 0 stars if I could. Please make sure you think very very hard before shopping here. More

I had visited the Toyota dealership at Arlington Heights in 2015 as we were looking for a new 4Runner. The individuals seated at the front-desk at that time, were not helpful. They initially ignored me. Th in 2015 as we were looking for a new 4Runner. The individuals seated at the front-desk at that time, were not helpful. They initially ignored me. They acted as if I was there to waste their time. Then went to another dealership and bought a car from there. In 2018, we were looking for a car and again considering a 4Runner. I looked up the dealership’s website, and decided to contact Akash. Made the right decision!! Akash was very pleasant when I met with him. However, the dealership did not have a 4Runner at that specific time. June 2022, the dealership did have a 4Runner. Contacted Akash. As I mentioned earlier, Akash is very pleasant to work with. That is not all, he went out of his way to see that I was satisfied with car. That it had the features we were looking for. Updated me when the car was delivered to the dealership. A very good job on the communication front. Answered all my questions when asked. There was no, “I will get back to you”. Akash was extremely obliging, understanding. Saw that the car was delivered to my requirements. Akash even followed up to ask if I had any questions about the car. Thank you again Akash! I made the right decision contacting you!! I would also like to thank Amin (Sales Manager) and Mike (Finance) for their courtesy. More

Very good responses about my interests in new Toyota cars and services. My great thanks to Mr. Alex Dubinsky for his excellent and great attends to my calls. and services. My great thanks to Mr. Alex Dubinsky for his excellent and great attends to my calls. More

This dealer can’t figure out if there head is up there xxx or not! When you make a appointment the person should know how things are done wrong guess again the like to waste you time and let you run aroun xxx or not! When you make a appointment the person should know how things are done wrong guess again the like to waste you time and let you run around like chicken with it’s head cut off while they sit back and laugh at you! More

We bought 2 cars from Arlington Toyota, Matthew Tabatabai was so friendly and knowledgeable. He also gave us his personal phone number and told to call him anytime we need help! He is great! was so friendly and knowledgeable. He also gave us his personal phone number and told to call him anytime we need help! He is great! More

This dealership pulled my credit against my will. I asked them not to pull my credit, they assured me it was only a soft credit pull. To my surprise, when I get home an hour later I have emails from TransUni them not to pull my credit, they assured me it was only a soft credit pull. To my surprise, when I get home an hour later I have emails from TransUnion and Experian notifying me about a change in my credit score due to a hard inquiry. More

My experience started off alright, my car was seen first thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be ready in a few hours and I said I would pick it up after work. After this call, I was bombarded with calls from the dealership with no voicemails. If I didn't pick up one call they would call me four more times. I was in the middle of working so I could not answer my phone. I tried to call back during my lunch, but I got no response. They continued to call after my lunch and finally I had to pick up in the middle of teaching a class to tell them they need to stop calling me and just do the work they are supposed to do. After work I went to pick up my car, Steve had left so I was working with another guy, as I am checking out I notice they have charged me $500 more than what I had discussed with Steve that morning. They said they did several other repairs on my car. Some of these repairs had not been mentioned in the video they send showing what is wrong with the car. They also did not show these repairs in the video they send after work has been done. I told them this is not what I had talked about with Steve and they said their manager would speak to me. I waited over 15 minutes without a manager coming out and I had to leave to make another appointment. There was no apology for the confusion and no follow up from a manager. The service bay was a disaster. The people bringing cars up and taking them back had no clue who was waiting for their car or what was going on. One man had been waiting over 20 minutes for his car that was supposedly done and had been called up. Another man was stuck waiting because the service team had locked his keys in his car. It is safe to say the dealership lost three customers within a matter of 30 minutes. More

By far, the worst experience I’ve ever had. I spent over 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these p 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these people can look themselves in the mirror baffles me. I initially thought the incompetence was limited to the staff and managers of the collision department but after multiple unanswered phone calls and messages left for General Manager Tom, it’s abundantly clear it goes all the way to the top. Arlington Toyota’s Collision Center had my vehicle with front end damage for 2 months. Two months! During multiple conversations with the woman who identified herself as the manager of the collision department I was told the reason my car wasn’t even started after 2 weeks was because of the pandemic. A week later I was told by an employee named Rayn that the manager I spoke to was no longer employed and the actual reason my car had not been touched after 3 weeks was due to her incompetence. He said that a few employees were transferred from other departments to the collision department to “clean up her mess.” Rayn thanked me for my patience and promised he’d be more responsive to my calls. That promise was not kept. At week 6 after I was lucky enough to get Rayn on the phone I told him 6 weeks was too long to have my vehicle. He agreed and said, “the only reason they’d have a vehicle that long is if the vehicle was totaled and my car was “no where close to being totaled.” I explained to Rayn I was 2 weeks into paying for my rental out of pocket. He again thanked me for my patience and told me that under circumstances like this, they’ve been known to pick up part of the rental cost for customers as this was their fault. I told them I was willing to return my rental and drive a loaner from their lot. Rayn told me loaners weren’t available. At the 7 week mark I was told my car was almost ready and “they were waiting for a part.” A few days later I was told to pick up my vehicle on a Saturday. I arrived and it took 20 minutes to find my vehicle. Another new manager pulled up in my vehicle. As it came to a stop it didn’t sound right. The new manager, transferred in from Parts or Sales (at this point I stopped keeping track) tells me the brakes weren’t right. He asks if I noticed a problem with my brakes before the accident. I’m stunned he’d insinuate the problem was anything else besides the front end collision I was in. I tell him absolutely not and they take my vehicle back. I tell him the comedy of errors that have taken place up until that day is completely unacceptable and at the very least they need to pay for my rental cost which is starting to get out of hand. He apologizes profusely and promises to call me that Tuesday with an update. Tuesday comes and goes. No call. On Wednesday I get a hold of Rayn. I tell him about my conversation with the new manager and he asks me for a copy of my rental agreement. We email back and forth and agree he may contact Hertz directly regarding my bill. I return my rental and borrow a family members car who’s out of town. After a week Hertz informs me they’ve not been contacted. Hertz agrees to leave the bill open for a few weeks until Arlington Toyota contacts them. My cars finally done about a week after they took it back to address the brakes. I speak to the new manager who informs me I will be dealing with only him now regarding my vehicle and rental bill. Apparently Rayn grew tired of not returning my phone calls and lying to his manager about it. New manager does tell me though that they’ll be picking up my rental but that it’s “a process that will take some time.” I go in to pick up my vehicle and speak with them in person. The collision center, however, is closed 10 minutes before the posted time. Front and center is my finished vehicle. I immediately took it home. I call the next day and cannot get anyone live. I leave a message which goes unanswered. A few days later I’m able to get the new manager on the phone who informs me I’ve broken the law by taking my vehicle without paying. I tell him I’m glad to pay it AFTER they’ve taken care of my rental bill as promised. It was not a pleasant conversation. I’m told again my bill will be taken care of. A few weeks later I’m billed by Hertz. Arlington Toyota in Palatine did not honor their promise to take care of the bill that was inflated only because they had my vehicle for 2 months. Two months! It’s been well over a month and Arlington Toyota in Palatine still has not reimbursed me or had the courtesy of giving me a phone call explaining what the hold up is. It’s clear they have no intention of taking responsibility for their monumental mistakes. This is, by far, the worst experience I’ve had with any business of any kind. An absolute nightmare. More

Advertise a car as preowned certified and then wanted me to pay $2800 for it. I left. to pay $2800 for it. I left. More

I had so bad time today June 22 at dealership. Called early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. Th early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. The porter ask me if I have appointment and I said yes, later the another guy came to me and told me to leave because they are no longer taking walk ins. I said that I have appointment and offer him to look at my phone that I really called, but he did not do it and raise his voice on me telling me to leave. He did not use any words like please or sorry, he was very rude. His name is Norbert Pawlik and he is service assistant manager . I ask for his card. I was histerical and wanted to cry. I am 60 years old and my blood pressure went up and I start feeling bad. Thankfully one guy was walking by and he calm me down and took me to the wonderful manager Shannon who help me and squeeze me in. Thanks very much. I am wondering how come this dealership can let this rude and disrespectful person mr. Pawlik work with customers? Shame! Can’t the dealership train their own employees how to talk to people? More