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Arlington Toyota
Jacksonville, FL
4,878 Reviews
Welcome to Arlington Toyota. Family Owned and Operated Since 1978 and WINNER of the Toyota President's Award in 2001, 2002, 2004, 2005, 2006, 2008, 2009, 2010 and 2011, we have long been famous for giving our customers a straight-forward, no-nonsense buying experience.
More than three decades ago, Mr. Eyrie Brooks opened the doors of Arlington Toyota in Jacksonville, Florida at a time when a gallon of gas cost just .63 cents and Jimmy Carter was president. Much has certainly changed since then, but Arlington Toyota's commitment to quality, service, dependability and excellent pricing remains stronger than ever. That commitment has been recognized by Toyota with the Toyota President's Award, which is given to dealerships throughout the U.S. that achieve high standards of performance in all facets of the automotive dealer profession. In fact, Arlington Toyota has won the prestigious award nine times! We have also been recognized with the Parts and Service Excellence Award, all of which gives the Arlington team greater motivation to attain even higher levels of achievement.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,878 reviews
July 13, 2021
Responded to a listing on Auto Trader. Car was in stock,so I went to the dealership and took a look,took a drive.Liked the car and was prepared to buy.I have excellent credit,so I had financing in ha stock,so I went to the dealership and took a look,took a drive.Liked the car and was prepared to buy.I have excellent credit,so I had financing in hand.No issue there. Then... The salesperson wrote up an invoice that was a $3500 above the advertised price.The car was 9 years old and the invoice listed $1800 for accessories.This goes well beyond disreputable and can only be described as dishonest. I pointed out the absurdity of trying to charge for accessories on a USED car and was condescended and lied to.I left the dealership when it was apparent that this was a bait and switch and won’t return. One last note-I thought that these tactics had faded away now that people can read honest reviews (like the one you’re reading now),but I guess that you still have to have your guard up for unscrupulous dealers and their gimmicks.This is NOT how a reputable company does business. More
by jeffery.a.nelson
July 12, 2021
Am impressed that dealership has individual managing service area to insure quick service moving autos in and out with very little waiting also providing helpful info service area to insure quick service moving autos in and out with very little waiting also providing helpful info More
by judy
Employees Worked With
Jose
July 12, 2021
Personable efficient on time. No high pressure. Knowledgeable. Offer good deals on trade ins. Excellent service center. Good selections on new and used cars. Trustworthy Knowledgeable. Offer good deals on trade ins. Excellent service center. Good selections on new and used cars. Trustworthy More
by Tony Soprano
Employees Worked With
July 10, 2021
This is my second purchase of a Toyota at Arlington. They are friendly an courteous. The service department has always been helpful and on time. They are friendly an courteous. The service department has always been helpful and on time. More
by mike
July 09, 2021
Responsive, reliable, excellent maintenance service. Friendly service, on time, organized Friendly service, on time, organized More
by Kath
July 08, 2021
Best service advisor - Laura Leclerc, professional and kept me informed & updated on my Corolla repairs. Excellent Service. Vehicle is running very nicely and I am happy. kept me informed & updated on my Corolla repairs. Excellent Service. Vehicle is running very nicely and I am happy. More
by Cindy W.
Employees Worked With
Laura Leclerc
July 07, 2021
Service department is very good But the sales department Service department is very good But the sales department is not good at all I wanted to trade my truck for a new one but they added a$2000 to the Service department is very good But the sales department is not good at all I wanted to trade my truck for a new one but they added a$2000 to the price of the vehicles, for that reason I will never buy from Arlington Toyota. I will service there, but will not buy from them. I will buy elsewhere. More
by almonord
July 03, 2021
My online appointment was prompt and everyone was friendly and explained the process of repairing my vehicle in a professional manner. My vehicle was repaired quickly and I was kept informed of it's friendly and explained the process of repairing my vehicle in a professional manner. My vehicle was repaired quickly and I was kept informed of it's status along the way. I highly recommend Arlington Toyota! More
by jabowling
Employees Worked With
July 03, 2021
Service continues to be slow. I had a 10:30 drop off & was told to expect it to be finished by 2:30ish. I was able to get it at 5:00. I spoke with Tucker several times to no avail. Lots of excuses about u was told to expect it to be finished by 2:30ish. I was able to get it at 5:00. I spoke with Tucker several times to no avail. Lots of excuses about unavoidable delays. Someone quit, someone didn't show up. More
by Jgrover6268
Employees Worked With
Tucker
