Arlington Toyota

Hasan Azaiza was fantastic very polite and very knowledgeable. He helped us pick the car, test drive it and he worked with Mr Mohamed Ghazy to get us a good deal. Thank you for a wonderful custome knowledgeable. He helped us pick the car, test drive it and he worked with Mr Mohamed Ghazy to get us a good deal. Thank you for a wonderful customer service More

Trash. (Joey our salesman was great) but everyone else is trash. Myself and my fiancé are both disabled veterans, so we try to conduct ourselves in a respec (Joey our salesman was great) but everyone else is trash. Myself and my fiancé are both disabled veterans, so we try to conduct ourselves in a respectful manner and are pretty patient people. Well, he purchased a vehicle on January 23, 2024. January 30th he contacted them because it was running funny and they told him they “forgot” to do a fresh oil change. He took it in, they changed the oil, ran a diagnostic test and said everything was fine. Cool. Friday, February 2nd, he’s driving and it can’t accelerate over 30 and shaking really bad. The next day he drove it up there and told them what was going on. They paid for a Lyft for him to get to work. That afternoon he still hadn’t heard from anyone about what was wrong so we went back up there to find out once he got off. Come to find out, he needed an entire new engine, (Laura in the service department has the picture of the huge hole that was in the engine in her phone). They said they’d get him a rental on February 3rd but everything was closed. So we left the vehicle there (after one of the geniuses suggested he keep driving it until Monday with engine trouble 😒). He got the rental on Monday from Hertz. His truck was in the shop from 2/3-2/19. We picked it up Monday, on Wednesday he realized the steering wheel was sticking whenever he turned the wheel, and he had to basically force it back into the correct position. So, Arlington Toyota has a 30 day exchange policy. At this point, just give him another vehicle, right? We’re within the 30 days. Now all of a sudden, he’s somehow driven the truck over 1,100 miles and they can’t do an exchange. First issue, nowhere in writing does it say anything about the mileage limit. Second issue, I had them pull service records TODAY 2/23/24 and there are almost 300 unaccounted miles from 2/3-2/5/24 WHILE THE VEHICLE WAS IN THEIR POSSESSION! Someone up there is lying, and I will get to the bottom of this. They kept the truck to try to see what’s going on but a complaint has been filed with Toyota Headquarters. Dillon (thank you for showing us the service records) but Laura, Shawn, Juan Zapata and John Watson…you will be hearing from us again!!! More

Good job very nice people in timely manner they do very good job and hopefully good job and hopefully More

The single best car buying experience I have had. Out sales person was Latasha and she walked all over the lot with my wife and I and understood our plan and made it come together. The patience Arlin Out sales person was Latasha and she walked all over the lot with my wife and I and understood our plan and made it come together. The patience Arlington Toyota had was unmatched. Thank you so much. More

They took care of all my needs and were spot on with doing what needed to be done. Also appreciate the clean car. doing what needed to be done. Also appreciate the clean car. More

BUYERS BEWARE! ! STAY AWAY!!! This dealership is not in your best interest. I recently purchased a vehicle and I chose the dealer interest rate. I intentionality scr ! STAY AWAY!!! This dealership is not in your best interest. I recently purchased a vehicle and I chose the dealer interest rate. I intentionality scratched out the 72 month plan on the negotiation sheet because it has much higher interest and also told them verbally I didn’t want that interest rate and despite all of that they still put that interest rate on my paperwork and gave me a hard time in making a change to my contract. Also they will mark up the price of the warranty when you are doing your paperwork. Not everyone gets the same price for the warranty like it should be. They are snakes and mark them up and attempt to force you to buy different warranties that are extremely overpriced. This dealership has definitely shown that they are not in my best interest. BUYERS BEWARE!! More

Arrived esrly and wad quickly chrckrd in. An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job of moving the pace of e Work & keeping me posted. More

The people at the dealership were very friendly. They are willing to work with you on getting the best deal. They are willing to work with you on getting the best deal. More

Good service but the cap on my shifter is missing…maybe I I’ll go back & complain I I’ll go back & complain More