Arlington Toyota

We purchased a used car from Arlington Toyota and it was an as is NO WARRANTY deal that was understood by both seller and buyer. After departing the dealership the check engine light came on and my grandau an as is NO WARRANTY deal that was understood by both seller and buyer. After departing the dealership the check engine light came on and my grandaughter stopped and called me. I had the vehicle checked by my regular mechanic and ended up replacing the timimg belt, water pump, tensioner and cam bearing for fear of a breakage, as the carfax had no mention of this service. My grand daughter was commuting between Tallahassee and Jacksonville and I10 at night is no place for an 18 year old to get stranded. Before giving Arlington Toyota a chance to assist me in the repairs or at least ask, I wrote up a negative review on this dealership that I later regretted, as I never gave them a chance to make it good. The salesman called a couple of days later (before reading the negative review) to see how we were liking the vehicle. My response wasn't what he expected, especially when I told him how much the repairs cost me. He said wait a minute, let me see if there is anything I can do. Within an hour he called me back with an offer (that they didn't have to) that was a pleasant relief to a costly repair that I was more than satisfied with. I really felt bad when they got the review. I am retracting any negative history I wrote as they went above and beyond to make my buying experience better. I have bought from this dealearship in the past and will continue to. I have a 2009 Camry and will purchase a 2011 when they come out just to show them they have made a believer out of me. Danny Taylor Jacksonville More

I was in a big hurry to buy a car after returning from a military assignment overseas, because the car I'd driven while overseas wouldn't arrive for another month. I had only three days to shop for a car b military assignment overseas, because the car I'd driven while overseas wouldn't arrive for another month. I had only three days to shop for a car before moving on to my next assignment. I knew I wanted an Avalon, and I knew about what I wanted to pay for it. When I arrived at Arlington Toyota, I met Barry Levine. I'd already been shopping for cars earlier in the day, and I had very little time left to shop. Frankly, I was very direct about the fact that I knew what I would pay, and that I had very little time. Barry immediately gathered information about what equipment I wanted in the car and what color I wanted. Unfortunately, he didn't have the car I wanted on the lot...but he didn't give up. He located the car I wanted at another dealership about 400 miles away, and within 90 minutes, we had a deal. As advertised the car arrived the next day at close of business, and I couldn't be happier. I showed up at Arlington Toyota with very little time, a very strict budget, and very little patience. Despite not having the car on hand, Barry made me a great deal and located EXACTLY the car I wanted. What a fantastic job! Thanks Barry! More

The buying experience at Arlington Toyota was second to none. One of the main things making it that way was our sales associate, Barry Levine. When my wife and I arrived on the lot, Barry met us promptly a none. One of the main things making it that way was our sales associate, Barry Levine. When my wife and I arrived on the lot, Barry met us promptly and in a very friendly manner. He was quick to answer questions and then let us wander around as we looked at various models. He didn’t try to steer us towards any particular model, rather, he let us talk about what we needed and pointed out the features of various vehicles that might best meet those needs. I should add that when we first drove through the lot, it was very close to closing time, but you wouldn’t have known it from Barry’s demeanor. As a matter of fact, he offered us an opportunity to take a test drive. When we did, he never mentioned closing time and advised us to drive as far as we felt necessary. In addition to Toyotas, we test drove several models from the Honda, Nissan, Ford, Chevrolet, GMC, Dodge, Mazda and Subaru lines. We drove subcompacts, compacts, mid size and full size sedans, crossover and small SUV’s. We also drove hybrids from three different manufacturers. Ultimately, we went back to one of the first models we drove, the Toyota Corolla. We decided it had the gas mileage, quality and sportiness we were looking for, as well as the best price. I contacted three other Toyota dealerships, in person and on the phone and none matched my experience with Barry at Arlington. Barry made me feel as though I was a friend, rather than an adversary and I felt as though he was more interested in me finding the car that met my needs, rather than just making a sale. I believe, had he felt the Corolla didn’t meet my needs, he would have advised me to go to another brand. Throughout the process, and I like to take my time, Barry never made me feel pressured to make a decision on model, accessories, etc. When it came to price, he helped me get the deal I really wanted. Closing the deal and completing the paperwork was handled by Mike Neely. He, too, was very friendly and made sure we were comfortable. He offered us food and drinks from an on-site vendor and continued to work while we ate. He carefully covered different options for maintenance agreements, etc., never pressuring us to accept any of them. We did accept an extended warranty and a contract for service at regular intervals. When it came time for delivery, Barry made sure the car was detailed, then, went through it, explaining all the features. Once again, he never seemed in a hurry and took as much time as we needed. After the sale, Barry has called to make sure everything is OK with the car and to make sure we are happy. Overall, I could not have asked to work with a person better than Barry. If you’re reading this and still in the market for a car, call Barry. You won’t be disappointed. More

I ask Arlington Toyota, via email, for a price quote on a new Camry Hybrid with specific options and color. The quote I received was the best of the 15 inquiries that I sent out. I worked with Stan Bol new Camry Hybrid with specific options and color. The quote I received was the best of the 15 inquiries that I sent out. I worked with Stan Bolton to add a couple of options(leather seats and heated seats). This went very smoothly with the best price that I had gotten for these options. Stan was great to work with, straight forward correct answers to questions, no guesses, no misunderstandings. We drove in from North Carolina in our trade in car(Cash for Clunkers). I've bought long distance before but there is always some apprehension as to will everything be as it was agreed on the phone. When we drove in Stan was waiting, the car was clean as a pin, parked under a shelter. Everything was perfect! I highly recommend dealing with Stan Bolton at Arlington Toyota. More

I had visited Keith Peirson Toyota in Jacksonville about four years ago (2004) to purchase a Tacoma. I went in, told them what I wanted and each time (three times) I went in because I was called by their sa four years ago (2004) to purchase a Tacoma. I went in, told them what I wanted and each time (three times) I went in because I was called by their sales department that they could meet the terms I was looking for ,they kept trying to sell me a more expensive truck. The last time I was literaly told by the finance rep that I was wasting thier time. I ask to see the store manager where I pretty much told them that I was never coming back , that they had wasted my time and that I was going to Nissan to by a truck, which I did a Frontier . I pretty much decided to never set a foot in a Toyota dealership again. Well Arlington Toyota has definetly changed my mined, I walk in the door four years later (June 1,09) talked to Tony Gonzalez about the Tacoma, we discuss what type of truck he could help me find, he felt he could find what I needed. I went back this weekend, we found a truck which had more features than expected for the terms I requested. This took about 1 1/2 hours I was out the door. I bought a 2007 Tacoma certified 2.7 ,4cyl ,auto, access cab with extented warranty, Arlington Toyota, detailed the truck, took off pin stipes as I requested,changed the oil, replaced the airfilter,replaced the cabin airfilter, rotated and balanced the tires at no cost, and sold me a class three trailer hitch at their cost. The Tacoma runs much better than the Nissan , the cab has more room, and I can pull my boat much easier. Tony even had their detailer go back over the vehicle to take care of a couple items he felt that need adjustment without my request. I recommend Toyota products to you, and if you have a chance to be in Jacksonville go by and visit the best Toyota dealership in the Southeast ( Arlington Toyota) and talk to Tony Gonzalez , he will work within your means. Excellent customer attitude and loyalty and excellent automotive products. Guys , from the saleman, sales manager all the way to the detailer,( they pretty much kick ass) you guys will not have a bad experience and you will get what you want, or they will keep looking for you, customer satisfaction comes first. Excellent job. More

I visited Arlington Toyota about six months before actually purchasing my Camry. I received "follow-up" calls to see if I was ready to buy. But I was not pressured in any way as I have been by other actually purchasing my Camry. I received "follow-up" calls to see if I was ready to buy. But I was not pressured in any way as I have been by other dealerships. I went to look at cars on a Sunday, late afternoon. I decided to purchase a vehicle that day, not realizing that the dealership closes earlier on Sundays. Edric (Sales) and Robert (Financing) both assured me that it was not a problem that they were there after hours. Edric went above and beyond to get me the car that I wanted. Robert explained to me the benefits of purchasing the plan that I did to get the best deal for my money. I received calls over the next couple of weeks to see if I was satisfied with the car. Edric even called to say that my tag was in and that he would personally deliver it! We are a Toyota family and I have purchased other vehicles from this dealership. I have always be treated as if I was their #1 customer. More

I thought they were all outstanding. Everyone I talked with at Arlington Toyota was very friendly. They answered all of my questions. I would recommend Thomas Phelps as a salesmant to anyone visiting Ar with at Arlington Toyota was very friendly. They answered all of my questions. I would recommend Thomas Phelps as a salesmant to anyone visiting Arlington Toyota. It may be hard to believe, but I feel he is an honest person and will treat a customer the same way he wants to be treated. Thomas Phelps is very direct and does not try to hide anything. He just wants to cut to the chase. More

I turned my SUV in for an oil change, it came out with a check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back and said they would check it out quickly. Next thing he says is that it needs 2 O2 sensors, which would cost $770 to put in. I'm sorry but I'm highly suspect about turning in a vehicle with no malfunctions whatsoever, and having it come out an hour later with no additional mileage on it, but suddenly it has a check engine light and a $700+ repair estimate. My thought is that they had some junior tech do the service, which I don't mind, but I think he screwed it up and they are just trying to cover their butts and make a profit at the same time. I'm going to be writing an e-mail to the management to let them know of my disapproval of this. And for edification, my vehicle is an 04 4Runner 2WD with 55,000 miles on it and no problems whatsoever. More

When I was in the market to purchase a new car, I looked around a few dealerships before I ultimately decided on Arlington Toyota. My mother had purchased a car there, so I believed I would not have the woo around a few dealerships before I ultimately decided on Arlington Toyota. My mother had purchased a car there, so I believed I would not have the wool pulled over my eyes. I tell you right now, I am not at all experienced in car buying- and the man who talked to me when me and mother got there must of seen all the naivety in my eyes. I had spoken earlier online to the general manager, and I wish so much I had gotten the car she offered to me. Despite his politeness, he was pushy. Despite the fact he was saying "Arn't I doing you good? Arn't I getting you a good good deal?" It was clear he was just trying to smooth me and my poor grandmother over. I eventually ended up purchasing a car type I was not completely happy with, simply because I was nervous and just wanted to get a car and get out. The car I originally wanted was an LE, and I was told I could not find one there my color. I was told that a CE would be available, and I asked the difference. He said the only difference was power seating, but the overall cost of a CE was much less than an LE and I did not know that. This guy made me promise PROMISE to give him "all excellents on the survey" and look what happens a month later after the purchase, I did not give me all excellents because to be perfectly honest I felt cheated. This sale person actually calls me up and complains to me "Why didn't you ask me to switch salespeople? I would of rathered that then you giving me a bad review" among other things and then hangs up on me rudely. I am frankly appalled that such a young girl and her grandmother were treated this way. I will keep my car, simply because It is a necessity for me now with work and school - but I cannot approve of at -least- Charlie Dillard's sales tactics and overall attitude. More

I will recommend Steve to any one who needs a used or new car. Steve was awsome, we went in looking for a good used car with low miles and a low price. I wasn't really into what I was being shown because of car. Steve was awsome, we went in looking for a good used car with low miles and a low price. I wasn't really into what I was being shown because of the price range I wanted to stay in. Steve suggested that we look at the Toyota Yaris, I at first thought oh Gosh, but I test drove it and it was perfect for my needs and definately being new had low miles. While test driving I told Steve I was Toyota head strong and my husnband was Honda head strong and that unless he could get us in our price range ,my husband was going to look at Honda's, needless to say we drove our little Sport Onyx Toyota Yaris home that night.... Steve Thank you, you were awsome even though I was not the best customer to deal with..Robert the finance guy made life in hectic world of Finance a better experience than what we have experienced in the past with other finance guys in other dealer ships. He was great and funny to help ease the transaction of getting into a new car.. ARLINGTON TOYOTA IS AWSOME!!!! Thank you, The Weber's are indeed enjoying their Toyota Yaris... Pam & Joe More