Arlington Toyota

After waiting over a month, I still can't seem to get a fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have c fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have caught that a long time ago). Never can get calls returned or accurate information and what is wrong this time. More

I bought a Used Toyota Sequoia in October, I was guaranteed that the overhead DVD player would be fixed. While they removed it at the end of October, I still have not received it back yet. The only guaranteed that the overhead DVD player would be fixed. While they removed it at the end of October, I still have not received it back yet. The only answers that I am getting is that we have not received a email from the manufacturer yet. What have a I learned from this, Arlington Toyota will tell you anything to sell the vehicle, but will not hold up to there guarantee of service department. This is ridiculousness REALLY!!! Over 3 months to replace a overhead DVD player. More

Robert contacted me after my initial internet price inquiry on a new RAV4. He kept in touch with me, but was never high pressure. He had an honest sales approach and was a refreshing change from what inquiry on a new RAV4. He kept in touch with me, but was never high pressure. He had an honest sales approach and was a refreshing change from what I consider the typical salesman at other dealerships. The vehicle I purchased had options I did not want due to price(nav system and Toyoguard), and the folks at Arlington Toyota lowered the price to make purchasing those options a good decision. And, most surprisingly, I dealt with only Robert during the price negotiations. He served as the middleman between me and the "powers that be." I expected a lot of time would be spent bartering over the purchase price, but in their first offer, they actually came within $11 of what I had decided I would pay for the RAV4!!! Wow!!! There was none of the smooth talking, condescending attitude and attempts to confuse the customer during the purchase/trade in negotiations you often see at other dealerships. My experience with Arlington Toyota was so pleasant that, if I am happy with my Toyota's performance (this is my first Toyota), I will only shop there in the future. More

After visiting several Toyota Dealers in the area that were closer to me I decided to see if Arlington was as good as the commercials advertised. I called and spoke with a sales rep to confirm they had th were closer to me I decided to see if Arlington was as good as the commercials advertised. I called and spoke with a sales rep to confirm they had the vehicle I was looking for and they did so I took a trip to the dealership. The phone rep was just as friendly as the sales rep when I got there, all in all I have to say it was the best experience I've had at a dealership. I also just bought another new car last year so I had recently done the wheeling and dealing with other dealers not long ago. I definitely can't say these things about the other dealer. If you're in the market for a Toyota what ever you do, make sure you visit Arlington and see what they have to offer. I think you'll be happy you did. More

First time I've bought a car via dealership in over 25 years. I'm a single woman and took my daughter who had recent car buying experience. We both enjoyed working with Carl Morgan. We felt that I got a p years. I'm a single woman and took my daughter who had recent car buying experience. We both enjoyed working with Carl Morgan. We felt that I got a pretty fair deal on purchase price and trade-in. We could have maybe haggled a little lower price, but they got me to the bottom line I requested and I appreciated that. They also negotiated a good interest rate on my small auto loan. Overall experience was very good and I love my new (used/certified) 2010 Corolla. More

My wife and I traded in a used Sequoia and purchased a used Tacoma and Lexus using Carl Morgan. He was great to deal with, very friendly, made sure we were happy with the transaction, and made my wife ver used Tacoma and Lexus using Carl Morgan. He was great to deal with, very friendly, made sure we were happy with the transaction, and made my wife very comfortable with the car buying process. I felt so comfortable with the purchase process I was able to leave town and have my wife complete the purchase of her car, even while I was out of town. I felt confident Carl and the folks at Arlington Toyota would take care of her questions during the final transaction. Thanks! More

I am a returning customer. I purchased my first new Camry 1994 model XLE December 1993. My immediate family has owned Toyotas since 1984. Several other family members and friends refuse to own anything besid 1994 model XLE December 1993. My immediate family has owned Toyotas since 1984. Several other family members and friends refuse to own anything besides Toyotas. I have always gotten good service from Scott and Brian in the Body Shop. Robert Cotney has become a dear friend in the course of this sale and purchase of MY 2011 Camry XLE. He took the time to listen and get to know me, before he showed me the Camry selections, pointing out the difference in the selections available. After much discussion on the models and colors he was very helpful in determining what we both agreed would be the best choice for me and my lifestyle. After several trips to look and relook at the models and colors, while I had a difficult time making a decision he never seemed to be in a rush or losing patience with me. I had a Toyota rental car and was on deadline to have the new car. Robert made sure my choice was here at Jacksonville in time for me to meet the deadline as there was a dealer swap involved. I also took the car to the Body shop so that my long time friend Brian Santos could see the choice I had made and he agreed with the choices and the help that Robert had given me. To all the people at Arlington Toyota, especially Robert Cotney, Sales Specialist, Ben (Sales Manager), Brian (Body Shop), Brian (Financial, Title Transfer and Extended Warranty Sales) My sincere THANKS to all of you. You are a great team. It has been a pleasure to purchase a new car from you. Lillian Strozier More

Robert was outstanding to work with. From the time he greeted us at the door until he showed us the final details in the new car he was very pleasant and knowledgable. Robert made us feel comfortable dur greeted us at the door until he showed us the final details in the new car he was very pleasant and knowledgable. Robert made us feel comfortable during our periods of waiting for various items to be completed. More

Robert Cotney and Matt Lee were both very friendly and easy to work with. Definately one of the best experiences I've had buying a car. Both gentlemen went out of thier way to ensure I was satisfied both easy to work with. Definately one of the best experiences I've had buying a car. Both gentlemen went out of thier way to ensure I was satisfied both with the car and the financing. The vehical I was planning to trade in was totaled in a wreck that morning and everyone at Arlington Toyota went out of thier way to ensure I was back on the road that day. Thanks for making life a little easier. More

Robert Cotney has made such impression on me that our family has bought a third new vehicle in the past 6 months. I must remind the readers that I have not bought a new vehicle since 1984. Leading up to family has bought a third new vehicle in the past 6 months. I must remind the readers that I have not bought a new vehicle since 1984. Leading up to this new Camry I emailed Robert on a Sunday morning and with in minutes I received a phone call, I told him what I wanted and my terms and when I showed up the following day he had 50% of the work prepared for me. I can’t say enough on how positive I feel about Robert Cotney and Arlington Toyota, the whole new car experience made me feel good, check it out for yourself. Frank Mesec Kingsland, Ga. More