Arlington Toyota

They pulled the ole bait & switch and signed a promise order for tire and rim change out and renigged on the signed commitment. Very dissatisfied and will not buy here again though a 2nd time buye promise order for tire and rim change out and renigged on the signed commitment. Very dissatisfied and will not buy here again though a 2nd time buyer at Arlington Toyota. Beware! More

We have purchased three camry's from Arlington Toyota in the past 6 months. Robert was our salesman at all three purchases. He was great to work with. Very well informed about all the cars. He is very p the past 6 months. Robert was our salesman at all three purchases. He was great to work with. Very well informed about all the cars. He is very professional. I never felt rushed or pressured. He knew our budget and helped us make the best deal. The managers were very likable and gave us a great deal. We are very happy with Arlington Toyota and will definitely return for our next purchase. Great attitude at the dealership. Very welcoming. Had experience with the service department and was was very pleased. Quick and professional. More

I came to this dealer (Saturday, Sept 1st) as it was recommended to me with the intention to buy a new Tacoma Truck. After a test drive with our salesman (who name escapes me--Mike? He is about 40 with recommended to me with the intention to buy a new Tacoma Truck. After a test drive with our salesman (who name escapes me--Mike? He is about 40 with salt & pepper hair and is went to Ohio State), we settled on a 2013 Tacoma that had to come from the port and the price. Afterwards the Sales Manager shook my hand and thanked me for the purchase and that he would try and locate a vehicle for me. He found 2. Five minutes later he told me he wasn't sure he could get those vehicles because they had to be distributed to other dealers. I told him I did not understand that and that I wanted the truck. He left and came back again saying that I could not have the vehicle at the price agreed because Toyota was offing $500 cash back only on 2012 vehicles and not 2013. I told him that had nothing to do with our agreement and that I would walk if he didn't live up to our agreed upon price. The Sr Sales Manager (David ???) told him no and said the salesman should never have told me they would accept my price or that the 2013 models did not go up in price (which they did not on the 4-door). Seeing the salesman being chewed out by the Sr. Sales Mgr. I spoke up for him to which the Sr Sales Mgr became arrogant and rude to me. This angered me and after asking for reason why when I could get the same price at another dealer he yelled at me saying "then just go buy it at the other dealer"! Again after telling him about yet another dealers offer (at a loss at Coggin) he screamed at me and said to just leave and go buy it there and to just leave. We exchanged verbal jabs and he again told me to leave the dealership. I've never been treated so rudely in my life!!!!!!!!!!!! This person showed me (the customer) NO RESPECT and has no business being in that position and should be fired! I only hope the owner of this dealership (Ms. Hutchinson) see's this blog and he gets what he deserves...canned! More

We had sent emails to several dealerships requesting quotes on a Camary XLE with specific packages and color. Robert at Arlington was the only response that had a quote on the vehicle we wanted. We were quotes on a Camary XLE with specific packages and color. Robert at Arlington was the only response that had a quote on the vehicle we wanted. We were treated very good by Robert when we came to the dealership. We were impressed by the his presentation of the car and his matter of fact answers to our questions during the presentation and test drive. We also we pleased with Jonathon explaining the financial aspects and options available during closing of the sale. We will recommend Robert and Arlington Toyota to others and will come back when we want to buy another vehicle. Neal and Dorothy Elder More

This was by far the best auto buying experience we have ever had! George was very patient, not pushy at all, worked with us for about two weeks. The vehicle we purchased was a Toyota Tundra, we have never ever had! George was very patient, not pushy at all, worked with us for about two weeks. The vehicle we purchased was a Toyota Tundra, we have never owned a Toyota, always GMC vehicles. We are looking forward to the experience. The finance manager, Jonathon Shultz, was great, we were prequalified for financing with another bank and your dealership was able to match the interest rate with Toyota. That was certainly good news for us. Thank you again for being so professional! More

Robert was fantastic! He gathered the information on my trades and what I wanted in my new vehicles by email and by phone prior to me ever coming to the dealership and had everything ready for me when I ca trades and what I wanted in my new vehicles by email and by phone prior to me ever coming to the dealership and had everything ready for me when I came in. I truly enjoyed my experience with him and got exactly what I wanted. I knew Robert was on my side and was really working for/with me to get me into the cars I wanted. When it's time for me to look for another vehicle, I know I'll be calling Robert. More

I came into this dealership with the intention of getting to quality cars. That was far from what i got. I came in with two decent and left with two booby traps. Not too mention one of my cars i trade in was to quality cars. That was far from what i got. I came in with two decent and left with two booby traps. Not too mention one of my cars i trade in was fully paid off, and the other car i owed 5000 bout it was worth 3500. now im upside down in equity by 10000. And transmission is gone in one of the cars. "certified pre-own" And "Toyta" i will never let this dealer ship put these word too shame again in my book. i will do all my odering on line so i dont fell the presure of sale / finance / managers. ooooooh yeah the biggest lie of them all lease for twelve months on time then 0% financing. let me tell it parking lot full of slimeballs More

Our experience with Arlington Toyota was fantastic!! When we arrived the car we had requested to test drive was at the front door waiting for us. Robert was very knowledgable about both cars we test dr When we arrived the car we had requested to test drive was at the front door waiting for us. Robert was very knowledgable about both cars we test drove and answered any quests we had and made the buying process very pleasant! More

Very much appreciated RObert's personal touch from the first internet contact & phone call to follow up in the service department for a switch out of tires. I will within all possible scheduling always b first internet contact & phone call to follow up in the service department for a switch out of tires. I will within all possible scheduling always bring my car for service & likely will purchase any future cars from Robert & Edric! I highly recommend this dealer - especially these sales associates -and will bring any of my friends who need to purchase a vehicle! More

The buying experience here is worlds apart from what my wife and I had experienced elsewhere - in a good way. We had been so disgruntled with the car shopping "game" we had endured over the past year or tw wife and I had experienced elsewhere - in a good way. We had been so disgruntled with the car shopping "game" we had endured over the past year or two, I admittedly had began walking into dealerships expecting to be turned off by a slick sales effort that would have me ready to walk out and never come back. I should first mention we were able to find the exact used vehicle we had been looking for and what was certainly a fair price. We were never once pressured or hassled during the two previous visit we made before coming back to buy. We were fortunate to meet Woody Mattar. in the sales lot, as he was a pleasure to work with and accommodating of our questions, concerns and the fact we wanted time to mull over our potential purchase. It is rare to see such patience and willingness to help a customer, considering several salesman at other dealerships we visited tried to get us to "talk numbers" within 5 minutes of stepping on the lot. Woody appeared to understand this is a major purchase for a couple with a young child. When we came ready to buy, we were still treated as well as before we agreed to sign. Juan V. made the financial paperwork a breeze and the process was very transparent. If how these two men treated us is indicative of the rest of the sales staff and philosophy of Arlington Toyota, we'll be right back when time for our next purchase. And, for a change, I've had a reason to brag on a dealership to friends and family. More