Arlington Toyota

I spent a whole Saturday at the dealer on the west side (Orange Park) and it was really a drag. They had only a handful of cars, wanted to only give me $500 for my trade and when we went to test drive the (Orange Park) and it was really a drag. They had only a handful of cars, wanted to only give me $500 for my trade and when we went to test drive the vehicle they wanted to put me in (which I had already told them I did not want a white car, and it was white) it was dead. Not only was it dead but their battery jump pack was dead as well. I knew that had to be a sign. I took the opportunity the next week to spend the day at Arlington Toyota on the southside. I had the totally opposite experience. From the minute I met T.C. Phelps, he made me feel like I was an important person. I was his number 1 customer. I told him what I wanted, they had plenty of cars on the lot, and by the time the afternoon was done, they had my business! I LOVE THESE GUYS! They also gave me $1100 for my trade! More than twice what the other dealer was willing to give me. Arlington worked with me no matter what I wanted or how I wanted my deal. They matched my "shopped and approved" interest rate. They got my payments where I wanted them to be. They gave me discounts to get me there. They went ABOVE AND BEYOND to get my business. I made up my mind there and then, if I ever need another vehicle, I will call T.C. first, before I run all over town again! If you need a new or used vehicle, RUN don't walk, to Arlington Toyota. Call T.C. and tell him Tara sent you! More

I enjoyed working with every person I met at this dealership. It truly was a pleasure doing business. I have not been to a car dealership where I felt at ease with everyone. It really is a southern t dealership. It truly was a pleasure doing business. I have not been to a car dealership where I felt at ease with everyone. It really is a southern thing at Arlington. I would gladly go back the next time I want another car. I will recommend it. More

Alish'a introduced me to mike for my finances. I told mike how coggin Toyota treated me poorly with the OTD price I requested. Not only did mike meet my OTD price but he lowered it by 1000! Very profess mike how coggin Toyota treated me poorly with the OTD price I requested. Not only did mike meet my OTD price but he lowered it by 1000! Very professional, answered every question when ordering my Tacoma. More

I was shopping around for a new prius and got the run around from another dealership closer to me in St. Augustine. A relative had recently purchased a toyota from Arlington and had a good experience so around from another dealership closer to me in St. Augustine. A relative had recently purchased a toyota from Arlington and had a good experience so she called them for me. I quickly got a response with a fair price for a new prius. Because I had just been told by the other dealer that a price like that was impossible and no dealers actually sell the car for anywhere near the price I wanted, I was skeptical, even though Robert was very nice on the phone. The other dealership said Arlington added on many extras for customers to pay for and had a huge advertising fee that they passed on. This was not the case at all. The price quoted to me was truly "out the door" and nothing more was added--no hidden fees. The apr, the price, the car--everything was just as Robert said. This should be a given but from my experience elsewhere it is not! I came in and everyone was friendly and polite. I heard no crazy and overbearing sales people, even though it was crowded. I filled out paperwork--easy. The only slight glitch was that they would have to get the car I wanted from another dealership in a different town (and I was told this in advance when I got the quote on the phone). The next day when my car came in Robert drove half way to meet me and pick up my old car that I was trading in (another plus--I wasn't sure I was going to trade in my old car but they gave me a fair price with no hassle so I did). He showed me a few little things about the car and made sure I was comfortable, and that was it! Because I first had the total opposite kind of experience, it made me really appreciate my service at Arlington Toyota and especially the service Robert Cotney gave me. I love my new car and definitely recommend this dealer and salesperson. More

I have driven Toyotas for about 15 years now. We bought our first Sequoia from Arlington Toyota in 2002. Even though we have since moved to Tennessee, I drove back to Jacksonville and just purchased our th our first Sequoia from Arlington Toyota in 2002. Even though we have since moved to Tennessee, I drove back to Jacksonville and just purchased our third one from Arlington. We did look in our area, but we just couldn't beat the deal we got from Robert at Arlington. I drove down from TN and picked up the vehicle on a quick trip. Robert did everything he could to accommodate my husband and I, it was a great experience and worth the trip. More

I found the highlander i wanted on their web site.. and then called in and talked to kelly told her the highlander i wanted and color. It was wonderful dealing with someone that did not pressure me to come then called in and talked to kelly told her the highlander i wanted and color. It was wonderful dealing with someone that did not pressure me to come in and TEST DRIVE . She sent me a print out of the car and the out the door price. I came in and delt with Robert and he was very professional and not pushy at all. He was very patient and showed me all the highlanders they had in stock and helped me make an informed purchase and also helped me with all the new toys on my car.. He and kelly were both great the way i like to buy a car ....called called Keith Pierson before and i was completly turned off by their tactics .. felt like i had to take a bath after i got off the phone with that sales men .. i hate the closing questions .. when can u come in for a test drive? why would i need a test drive ... guess i know about the car i am calling to purchase!! Robert has followed up with me and answered all my questions.. i will buy from this dealership again and recommend to all my friends THANKS THANKS THANKS More

Mike was very knowledgable, courteous and I have referred him to a number of friends. He answered all questions over several days and also maintained a professional attitude. him to a number of friends. He answered all questions over several days and also maintained a professional attitude. More

They pulled the ole bait & switch and signed a promise order for tire and rim change out and renigged on the signed commitment. Very dissatisfied and will not buy here again though a 2nd time buye promise order for tire and rim change out and renigged on the signed commitment. Very dissatisfied and will not buy here again though a 2nd time buyer at Arlington Toyota. Beware! More

We have purchased three camry's from Arlington Toyota in the past 6 months. Robert was our salesman at all three purchases. He was great to work with. Very well informed about all the cars. He is very p the past 6 months. Robert was our salesman at all three purchases. He was great to work with. Very well informed about all the cars. He is very professional. I never felt rushed or pressured. He knew our budget and helped us make the best deal. The managers were very likable and gave us a great deal. We are very happy with Arlington Toyota and will definitely return for our next purchase. Great attitude at the dealership. Very welcoming. Had experience with the service department and was was very pleased. Quick and professional. More

I came to this dealer (Saturday, Sept 1st) as it was recommended to me with the intention to buy a new Tacoma Truck. After a test drive with our salesman (who name escapes me--Mike? He is about 40 with recommended to me with the intention to buy a new Tacoma Truck. After a test drive with our salesman (who name escapes me--Mike? He is about 40 with salt & pepper hair and is went to Ohio State), we settled on a 2013 Tacoma that had to come from the port and the price. Afterwards the Sales Manager shook my hand and thanked me for the purchase and that he would try and locate a vehicle for me. He found 2. Five minutes later he told me he wasn't sure he could get those vehicles because they had to be distributed to other dealers. I told him I did not understand that and that I wanted the truck. He left and came back again saying that I could not have the vehicle at the price agreed because Toyota was offing $500 cash back only on 2012 vehicles and not 2013. I told him that had nothing to do with our agreement and that I would walk if he didn't live up to our agreed upon price. The Sr Sales Manager (David ???) told him no and said the salesman should never have told me they would accept my price or that the 2013 models did not go up in price (which they did not on the 4-door). Seeing the salesman being chewed out by the Sr. Sales Mgr. I spoke up for him to which the Sr Sales Mgr became arrogant and rude to me. This angered me and after asking for reason why when I could get the same price at another dealer he yelled at me saying "then just go buy it at the other dealer"! Again after telling him about yet another dealers offer (at a loss at Coggin) he screamed at me and said to just leave and go buy it there and to just leave. We exchanged verbal jabs and he again told me to leave the dealership. I've never been treated so rudely in my life!!!!!!!!!!!! This person showed me (the customer) NO RESPECT and has no business being in that position and should be fired! I only hope the owner of this dealership (Ms. Hutchinson) see's this blog and he gets what he deserves...canned! More