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Arlington Toyota
Jacksonville, FL
4,844 Reviews
Welcome to Arlington Toyota. Family Owned and Operated Since 1978 and WINNER of the Toyota President's Award in 2001, 2002, 2004, 2005, 2006, 2008, 2009, 2010 and 2011, we have long been famous for giving our customers a straight-forward, no-nonsense buying experience.
More than three decades ago, Mr. Eyrie Brooks opened the doors of Arlington Toyota in Jacksonville, Florida at a time when a gallon of gas cost just .63 cents and Jimmy Carter was president. Much has certainly changed since then, but Arlington Toyota's commitment to quality, service, dependability and excellent pricing remains stronger than ever. That commitment has been recognized by Toyota with the Toyota President's Award, which is given to dealerships throughout the U.S. that achieve high standards of performance in all facets of the automotive dealer profession. In fact, Arlington Toyota has won the prestigious award nine times! We have also been recognized with the Parts and Service Excellence Award, all of which gives the Arlington team greater motivation to attain even higher levels of achievement.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,844 reviews
June 01, 2013
Excellent! We loved the experience.professional staff. Excellent! We loved the experience.professional staff. The salesperson, the management team, the finance advisors. Everyone turned what we thought Excellent! We loved the experience.professional staff. The salesperson, the management team, the finance advisors. Everyone turned what we thought was going to be a stressful experience into a very positive one. Thank you! More
by ramonmolano
Employees Worked With
Alish'a Gee, Alisha Gee
May 31, 2013
The service was good and the prices were ok.. The salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great experience with Tiyanna. She was very helpful as well as concerned. We need more people in the working sociecty like her. Thanks, Claudia C. More
by ayannad1234
Employees Worked With
Tiyanna
May 31, 2013
Absolute awesome experience, Alish'a was great every thing you would want a sales person to be. This is our 4th vehicle purchased form Arlington Toyota. thing you would want a sales person to be. This is our 4th vehicle purchased form Arlington Toyota. More
by tate49
Employees Worked With
Alisha Gee
May 31, 2013
My husband and I bought our first new vehicle together from Arlington Toyota. Being a one-vehicle family, it was a purchase we took very seriously. After weeks of planning and searching and many headaches from Arlington Toyota. Being a one-vehicle family, it was a purchase we took very seriously. After weeks of planning and searching and many headaches later, we finally found our Toyota Tundra at Arlington Toyota in Jacksonville. We were immediately surprised and pleased when we contacted the dealership to speak with such a kind, confident and professional salesperson, Alish'a Gee. She helped us get right to the point and agree on a price that everyone was happy with. We drove from Gainesville to Jax that same afternoon to pick up our new truck, they had it looking beautiful and ready to go for us. Alish'a was very helpful and everything with Arlington Toyota went very smoothly and stress-free. Alish'a even helped us learn about some of the functions of the truck and setup the bluetooth system with our cell phone before we left. We have already recommended Arlington Toyota to friends and will continue to give recommendations. It was worth driving the distance from Gainesville to be a customer of such a great Toyota dealership, hopefully we will be back someday soon if/when we decide to get a second vehicle. Thank you everyone at Arlington Toyota! More
by envision
Employees Worked With
Alish'a Gee, Alisha Gee
May 30, 2013
I had just had my 2009 Camry serviced the day before and had received a follow up call to see if I was satisfied with my service. He politely asked if I had a minute to talk and I agreed. He asked about my had received a follow up call to see if I was satisfied with my service. He politely asked if I had a minute to talk and I agreed. He asked about my service and the courtesy driver that took me home and I said everyone was extremely helpful and though I bought my car at Keith Pierson I live at the beach so it was more convent to bring my car to Arlington Toyota for service. I have been very happy with every service they performed. They were honest about everything and never tried to sell me a service I didn't need or wasn't really ready for yet. He then informed me that I was eligible for their VIP program and would I be interested. I inquired what that was and he gave me several options. He then asked if I could bring my car in so they could see it, I agreed and 2 and a half hours later I drove home ( a very happy girl) in my brand new 2013 Camry. My sales person John, was extremely accommodating and very helpful, I was very comfortable talking to him even about some personal things regarding my credit. He and his supervisor were very understanding and considerate about it and making sure I was happy and getting a good deal. I left there very pleased and will recommend them to anyone I know looking for a car. Arlington Toyota was where I bought my only other brand new car and that was in the early eighty's More
by Hamandco
Employees Worked With
John Borgstahl
May 29, 2013
I went in to look at a Highlander Hybrid. Tianna, the sales consultant, was extremely helpful. After asking me why I thought I wanted a hybrid, she advised me that it might not be what I was looking for. sales consultant, was extremely helpful. After asking me why I thought I wanted a hybrid, she advised me that it might not be what I was looking for. We compared the base Highlander, the SE, the Limited and the Limited Hybrid. We decided that the SE was the best for me. There was a beautiful SE in Shoreline Blue Pearl. Tianna explained the entire vehicle to me. I am giving it serious thought. By the way, Tianna, has "it", that undefined quality in ones personality that immediately makes you trust her. She will not steer you wrong. I would strongly recommend asking for by name when you walk in. More
by MichaelMurphy1050
Employees Worked With
Tianna Meyer
May 23, 2013
I've owned a Toyota since I was 16 and the FJ is my 4th car from this manufacturer. My buying experience with Don is the best of all 4 purchase experiences! I shopped around before calling up Arlington 4th car from this manufacturer. My buying experience with Don is the best of all 4 purchase experiences! I shopped around before calling up Arlington and I knew they were serious and committed from the minute I got on the phone with Don. I respect the fact that he respected my intellect and requirements as I reviewed the models in stock. He never tried to push me into buying more car than I needed based on my intended use. He moved mountains to get me the model, color and features I wanted. Although I drove a top of the line loaner, he proactively stayed in touch with me at least once a week until I took delivery. Don sincerely hustled to make sure I was happy while I waited until I arrived home safely in my new car. I totally got the Oscar-winning movie star treatment and I'm extremely grateful for their incredible quality of service. I look forward to buying all m future vehicles from Don at Arlington Toyota! More
by mariepitts79
Employees Worked With
Don Westphal
April 12, 2013
Update: this dealer doesn't respect their Update: this dealer doesn't respect their customers at all. I bought a 2013 Toyota scion CASH and I still waiting that somebody from this dealer c Update: this dealer doesn't respect their customers at all. I bought a 2013 Toyota scion CASH and I still waiting that somebody from this dealer call me to explain me why when I sign the purchase papers I chose a Toyota scion sizzling crimson color car with an specific vin # and when I picked up I received a orange red scion (I told the sales person that was ugly) with another vin # ( I don't know that at that moment). I can maybe deal with the color discrepancy but when a check a couple of days after all the papers that they make you sign BEFORE you check the car that they are going to give it to you ( never do that check the car first and you are going to save a lot of bad time) I notice that I have two different vin numbers with two different car colors. (I have the papers) I still in shock because the day that I make the initial paper work because I wait for almost a week for the car I wanted to cancel because personal reasons just 45 minutes after I sign the papers. the sales man told me that the vin number was attached to my name and they already pull that vehicle out of the inventory and I cannot make changes. but then what happen? my name just change by itself to another car? Also, I made all my car insurance papers with the first vin number (incorrect one) and the only 3 times I drove that car I were driving with the incorrect paper work? I am so glad that I were not pulled over by any cop because I was going to be on a really bad trouble. I don't like all the lies that they toll me only to make me take that car that day but I never though that the incorrect car was the reason. also, they told me the car keys have a microchip and they are expensive keys. Guest what I make 5 copies in wal-mart and is not a microship at all (another lie). no matter how cheap they make me felt that they because they told me that they have to take every accessory off the car to gave it to me in a lower price (carperts, tint, etc) I looked online and is scion with accessories in less money. I called the manager Rick Doran and he only transfer the case to the sales manager and to another sales man (a good manager stay proactive and over a case like this) that he just ask me why I don't check the papers for the color and the vin number and toll me to call him back. well, at least I read the small letters but never though I had to be over their job (that's why they work in toyota). they are expecting for me to be over the case and call them over and over. when they are the ones make the horrible mistake with a cash buyer, because like I said I still waiting for them to call me with a reasonable answer. I called them several times when I found out the problem but everything have a limit. I neverrrrrrrrrrrrr going to recommend this dealership at all because for them is only sales quote and not customer satisfaction at all. I only can recommend to shop around very carefully of where you are going to buy and if you end in that dealer be aware of the possible nightmare that you are going to have. (Atlantic boulevard, Jacksonville, Florida. Arlington Toyota) I did a previous sales person review she was nice but the others was a really bad experience and at the end her job was destroyed, I wish I can delete that first review. kler More
by kler
Employees Worked With
Rick Dun
April 09, 2013
As a single Mom of almost grown children I had come to the point in my life where I could finally give up the soccer-mobile and re-join the sports car driving world. I needed to get out of a quickly agin the point in my life where I could finally give up the soccer-mobile and re-join the sports car driving world. I needed to get out of a quickly aging SUV and into something more fuel efficient and reliable. The staff at Arlington Toyota / Scion did an amazing job assisting me with both. I got a great price for my old car and I am in a Scion FRS and absolutely love it! From the finance group to the service center the dealership has exceeded all expectations. They made me feel comfortable with my purchase and their follow up that lets me know my business is valuable. I cannot not thank you enough. More
by leahdlynch
April 02, 2013
I live in Fernandina Beach, some 40 miles away. This I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally, I just picked Arlington because it was relatively easy to get to, but was soon won over by the quality of service and friendliness. For instance, my first oil change ran overtime (they guarantee 30 minutes). I was not charged. On my last one, I was told that front brakes were getting low. I thought I heard noises, so I brought the car in. They said brakes were still good; no charge. This is an honest dealership. From the beginning, I have gone to Mike Needham for all work, and he has turned into a good friend. Wherever possible, he has steered me to work that was needed and not just "recommended." I have a stepson, living in Daytona, who has some mental disabilities and is distrustful of everyone. I introduced him to Mike and he was instantly won over by the patience and offer of help that was extended. You can't put a price on that. No one wants to pay for expensive upkeep or repairs, but if it must be done, at least one should get value for money and the feeling that it was necessary. I get that from Mike. More
by awolff761
Employees Worked With
Mike Needham
