Arlington Toyota

Extraordinary Service!!! I came to Arlington Toyota not really expecting the outcome that I received because of a few doubts I had about my own little situation. But when I te I came to Arlington Toyota not really expecting the outcome that I received because of a few doubts I had about my own little situation. But when I tell you Gary Burney turned my entire expectations around and I was out of there driving my new 2015 Toyota Corolla. He was very patient with me because I had a ton of questions, he not once doubted this sale not going through, shoot he even made sure I ate and got a great deal. Best experience I'v had thus far and I would refer any and everyone. This is my first ''BRAND NEW'' car so you know this was an unbelievable experience for me thanks Gary and Arlington Toyota for having me!!!!! Now let me start going places for no reason just to drive CoCo..lol More

Arlington Rocks! My turn! When I went looking for a new car I knew exactly where to go: Arlington Toyota! Why? Because they're awesome! Not only did my Mom get a car h My turn! When I went looking for a new car I knew exactly where to go: Arlington Toyota! Why? Because they're awesome! Not only did my Mom get a car here from Jessie but my husband also got a car here from Jarred Skinner so it was a no-brainer. Jarred knew what kind of car I wanted and kept an eye out for me. When he said he found one and I went in to look at it, I knew it'd be exactly what I wanted with the features I wanted and it was. We live an hour and a half away and I was coming after work but Jessie stayed late to help me get my dream car. I honestly can't thank Jarred, Jessie and the rest of the staff at Arlington Toyota for everything they've done for me and my family. More

Harry Best is the best by far I spent weeks looking for a certified used car. Been to many other local dealerships. My experience was great. Go to the best and see Harry Best I spent weeks looking for a certified used car. Been to many other local dealerships. My experience was great. Go to the best and see Harry Best. He will help you get exactly what you want. And makes it a painless fun experience. More

Good sales reps make for a great car buying experience Alisha is very helpful and very knowledgable. We have purchased 4 cars from this dealership, and possibly a 5th. We always looked for Alisha's assista Alisha is very helpful and very knowledgable. We have purchased 4 cars from this dealership, and possibly a 5th. We always looked for Alisha's assistance. She always goes above and beyond to help us.-Charles n Helen w. Jax florida More

Mike Marinelli saved the day If it hadn't been for Arlington Toyota Internet Sales Representative Mike Marinelli this review and recommendation would be awful. The original Rep I If it hadn't been for Arlington Toyota Internet Sales Representative Mike Marinelli this review and recommendation would be awful. The original Rep I initially worked with was FIRED for his disreputable dealings with me by the management. It's likely my experience could prove to be educational to many so here it goes: I began my search for a new 2015 Toyota 4Runner with specific interior/exterior colors and third row seat locally. I would be trading in a high-end Lexus and paying cash for the balance. However, the Toyota dealers in Naples and *Ft Myers were not particularly interested in making a sale much to my amazement. I walked into the Naples dealership toting my folder with print-outs for the KBB (Kelly Blue Book) specs on both the purchase price and also the sale to the dealer price for my top-end Lexus trade-in. (*more on Ft Myers farther down) I spoke directly with a manager at the Naples dealership. He didn't have the vehicle or anything matching it arriving in the future. He was polite and we had a friendly conversation. However, he really didn't care about putting together a deal. One astonishing fact you should all make note of is that TOYOTA DEALERS DON'T CARE ABOUT KBB, THEY DON'T EVENT WANT TO HEAR ABOUT IT!!! They have their own references which are far under the dealer purchase of your trade-in and way over the retail buy price of the vehicle. Their brain will instantly send a mute signal to their ears when you mention KBB prices. Therefore, I turned my efforts toward searching other dealerships on the Internet and found one matching at Toyota of Orlando. I chatted online with "Jalee" who was going to have someone get back to me but no one never did so I called. I spoke with their sales rep "Kyle." In keeping with the same attitude I'd experienced, "Kyle" also displayed the same sluggish, even somewhat belligerent indifference toward selling the vehicle. He wanted nothing to do with the KBB info as mentioned and instead offered several thousand dollars under the KBB stated dealer purchase price for my trade-in. I called several East Coast dealers and although none had the vehicle at least "Angel" (Female) at the Deerfield Beach dealership was courteous, interested, and ambitious toward trying to actually sell a car. She even had an assistant call me back the next day trying to help-out. I finally found TWO 4Runners matching my specs at the Arlington Dealership and I negotiated with "Sam" who came the closest to matching the KBB specs on pricing. He told me to "get a pencil/paper and write down this price" which was $21,197 total including all taxes, licenses, etc.. I told Sam that the prices were good and that in fairness I had to call the Ft Myers dealer back since their rep "Jeff" had at least been polite and offered to check more into prices. At this point he still hadn't got back to me so I was the one who ended up calling back. Now here's a kicker: Even though Ft Myers didn't have the matching vehicle I offered to let them take a few weeks to get one and $500 OVER what Arlington had already quoted me so that I could deal with someone locally for service and avoid the five hour plus drive to Jacksonville. Shockingly, he turned it down....repeat, I offered a dealership $500 more than another dealership had already quoted me AND THEY STILL WEREN'T INTERESTED IN MAKING THE SALE!! So I called Sam at Arlington Toyota back and confirmed the deal, giving him a $1K deposit with my credit card. I went over-board telling him ad nauseam I was only paying the $21,197 plus my trade PERIOD! I warned him in no uncertain terms that he better not pull any shenanigans changing the price, making it explicitly clear that things were going to get very, very ugly if I spent five hours driving up to Jacksonville and he pulled that stunt. Sam said "I could trust him, he was reputable, we don't do those kind of things, he wanted my future business, etc.." I thought to myself "Sam, you're a freaking car dealer, of course I'm not going to trust you" So I arrived at Arlington and what did Sam do? Why he put a sheet of paper in front of me to sign that a a higher figure by a couple thousand dollars of course. I said "Sam what's this? You know what we talked about." In a shifty, uncomfortable manner Sam pointed to some numbers scribbled in next to the typed price column, mumbling about a "tax savings" which will later be applied by the finance department. So I met with the "finance" manager (remember, all I'm going to do is write a check for $21,197) and the same higher price appeared on the final documents. From this point things rapidly disintegrated. The Sales Manager was called in and I related the entire story verbatim to him. I made it abundantly clear that I was not paying more nor was I leaving without the vehicle after driving five hours up there. The manager realized the situation would likely degenerate to something involving hostages, a SWAT team, and unspeakable acts of savage violence if an amicable solution was not reached. He left the room and returned after several minutes announcing that Sam had been terminated and that we'd work something out. Earlier I'd remembered Ia couple of dealer installed options I wanted. So to help justify paying additional money in my mind I offered to pay full retail for roof rack crossbars and a cargo cover. I ended up paying $500'ish more. Following our revised agreement the manager assigned Mike Marinelli to further assist in completing the orientation of the vehicle. Mike is an exceptionally intelligent, easy to get along with, and decent gentleman. He works in the Internet sales department at Arlington. Although my interaction with Mike was post-sale instruction on the vehicle I believe he'd be a person of integrity in negotiations. I also want to thank Dawn, the Internet sales dept manager who called me just to be sure everything had worked-out to my satisfaction. In summary, Sam was a bad apple and it was unfortunate that he caused such a stressful situation. To their credit, Arlington management did the right thing to recognize his malfeasance and fire him on the spot. (I was cognizant of the fact it could be a charade and stated that by the way) They also went part of the way to work the deal out and claimed they were losing money on the sale. Although I still believe any shortfalls will be more than covered through the sale of my Lexus trade-in. For this reason and given the trauma I went through I have to give the dealership a low rating based upon my experience with this sale. However, MIke Marinelli is a five star individual and I would certainly work with him or Dawn in purchasing another vehicle from Arlington Toyota. That being said, I would still be sure to have them put any price quotes in writing as a general practice. Interesting observations: 1.) Despite all the dealership TV commercials where the sales person is popping veins out of his face, frothing at the mouth screaming about making deals and wanting to sell you a car most of the SW FL and Orlando Toyota Dealerships really could care less. Their lack of motivation/ambition/desire to make a sale is confounding 2.) KBB is a waste of time. You may as well be speaking Chinese when you reference it to a Toyota sales person. They literally don't want to hear any of it. They will offer you 70% of the KBB mid-range dealer payment for your trade-in. They'll want 10% more over the KBB mid-range purchase price for the vehicle 3.) Paying cash rather than financing also makes you a pariah in their eyes. They want to sell you a car that's financed. That opens a myriad of oddball extra charges and incomprehensible complications which hopelessly skew the actual costs. 4.) A buyer who's done their homework on the selling price, the value of the trade-in, and is paying cash is evidently of little or no interest to a Toyota sales person in SW FL or Orlando. 5.) Always get the sale price in writing which I foolishly dropped my guard on in this particular deal. My initial purchase negotiations with the now terminated Sam R. were borderline criminal and this phase of my buying experience earns Arlington Toyota a one star rating. I would include getting prices on my next car purchase from Arlington Toyota only because of my favorable interaction with Mike Marinelli who handled the post-sale orientation of the vehicle very well. In regard to the Star ratings Mike's performance was all five star. Averaged this in pulls the over-all rankings up a star. Without Mike's participation it would be an all one star rating. I rank price negotiation as the most valuable role that's why Mike's outstanding performance as an educator only pulls the over-all dealership rating up one star. More

Excellent customer care We just purchased a 2015 Sienna from Arlington Toyota. Dawn Medina did an excellent job of guiding us through the process. She is very knowledgeable a We just purchased a 2015 Sienna from Arlington Toyota. Dawn Medina did an excellent job of guiding us through the process. She is very knowledgeable about the vehicles and was even willing to come in on her days off to accommodate us. We were very pleased with our experience. More

Great experience Ray J was simply fantastic, to finding the car out of state and getting my new Scion XB ( toaster !!) to me in 2 days, to walking me thru the process Ray J was simply fantastic, to finding the car out of state and getting my new Scion XB ( toaster !!) to me in 2 days, to walking me thru the process to even setting up the Bluetooth and clock for me .. It was an awesome experience and look forward to purchasing more vehicles from him and Arlington Toyota.. More

best car buying experience They were great help us get through everything and got us into the car we wanted and needed I would definitely recommend them to my family and friends They were great help us get through everything and got us into the car we wanted and needed I would definitely recommend them to my family and friends More

armaNo scorza reviews My experience at the dealership is very good every time I'm attendance is excellent I buy a toyota corolla last year cin the seller arming scorza atte My experience at the dealership is very good every time I'm attendance is excellent I buy a toyota corolla last year cin the seller arming scorza attention was very good price everything was excellent to all my friends do and recommended buy xin why It is a good seller and grateful I am for the offered attention every time I go .Thanks all are No. 1 More

Love this place! I've never had a better car buying experience than at Arlington! I was thoroughly impressed with the helpfulness and superb service I received from m I've never had a better car buying experience than at Arlington! I was thoroughly impressed with the helpfulness and superb service I received from my sales person, Jarod, and the sales manager, Chance. I was able to stay within my budget and get the car I wanted without a fuss and without any stress! They both even stayed late on a Friday night to ensure that I saw every car I could possibly be interested in and worked on the numbers after hours to boot. More