Arlington Toyota

Awesome experience Staff was very helpful and knowledgable, they made purchasing a new truck a pleasurable experience. I Look forward to doing more business in the futur Staff was very helpful and knowledgable, they made purchasing a new truck a pleasurable experience. I Look forward to doing more business in the future More

Excellent Service We were amazed at how Great the Service was. Everyone was so very nice, especially Sylvia Brummitt. She went beyond what the average sales person does We were amazed at how Great the Service was. Everyone was so very nice, especially Sylvia Brummitt. She went beyond what the average sales person does. She was very helpful and extremely knowledgeable. I would say in our 80 years, she was by far the Best salesperson we have done business with. We would definitely do business with her again. More

Purchased 2014 Mercedes GLK 350 from Arlington Toyota I researched the car I wanted, found it at Arlington Toyota, made a phone call and spoke with Dwight Cobb. From that phone call throughout my purchase I researched the car I wanted, found it at Arlington Toyota, made a phone call and spoke with Dwight Cobb. From that phone call throughout my purchase and afterward he was prompt, courteous, attentive to every detail. I received a generous amount for my trade-in and am satisfied with the price I paid for the car. Best of all, I can rate it a very good experience because, true to their policy, I did not come away exhausted from a lot of back and forth haggling! More

New 2016 Highlander Purchase Barbara Joyce I purchased my Highlander with the great help and knowledge of Robin Jackson. She showed me various models and helped me choose the one that would sui I purchased my Highlander with the great help and knowledge of Robin Jackson. She showed me various models and helped me choose the one that would suite me. More

Buyer Beware! Beware of this dealership. While staying with family in Jacksonville I purchased a certified preowned 2014 Tacoma from them in August 2016. I bought t Beware of this dealership. While staying with family in Jacksonville I purchased a certified preowned 2014 Tacoma from them in August 2016. I bought the vehicle to replace my truck which had been totaled by the recent historic flooding in our home of Louisiana. They convinced me to spend the extra $2000 or so to purchase the extended “bumper to bumper” warranty. I’d only owned the vehicle for 3 months and when I brought it in for service at the Toyota dealership in Baton Rouge they discovered that at some point prior to me purchasing the vehicle the windshield had been removed and not been reinstalled properly. They found considerable water damage to the floor of the vehicle resulting from water that had been leaking in from the window seal behind the interior panel. Because there is no record of it being done by Toyota, the damage is not covered by the warranty. Arlington has refused to take any responsibility for selling me a damaged vehicle. They’ve even implied that I must be scamming them since I live out of state or that I’m lying and have done something myself to cause the damage. Richard Reese, a manager at Arlington, was extremely rude and made no attempt to understand my situation. He did not even have the decency to convey their position of “not participating in the repair” directly to me, but rather told my local dealership and I had to hear the news initially from them. I spent 5 years stationed in Jacksonville when I served in the Navy, and I’ve urged everyone I know to avoid this place like the plague. By the way, don’t believe many of these positive reviews. The salesman are extremely aggressive in trying to make you write a positive review while you’re waiting for the paperwork when making a purchase. More

Mike Sandelin Made it Work for me. I really appreciate that Mike Sandelin coordinated my warranty service on my pre-owned car from another dealership, my rental car throughout replacing I really appreciate that Mike Sandelin coordinated my warranty service on my pre-owned car from another dealership, my rental car throughout replacing its transmission (twice), and a bad wheel bearing. It was not his fault the company providing the replacement transmission, brought a faulty one for his team to install. He kept me informed throughout and kept the process rolling so I was able to get to and from work with minimal complication and expense. More

Long Term Customer I have been doing business with Arlington Toyota since 1985. I recently purchased my 5th Toyota, a 2016 Highlander.. My Salesman Pat Southy has always I have been doing business with Arlington Toyota since 1985. I recently purchased my 5th Toyota, a 2016 Highlander.. My Salesman Pat Southy has always worked hard to get me the best deal possible. Mike Sandelin in service is the best Service Professional in Jacksonville. More

Best Car Buying Experience I've Ever Had Never say never. I NEVER thought that I would find myself taking the time to write a positive review for a car dealership. Yet, here is the positive Never say never. I NEVER thought that I would find myself taking the time to write a positive review for a car dealership. Yet, here is the positive review for Arlington Toyota, specifically, Ray Jernukian, Jacob Zajicek, and Donald Westphal. Ray's knowledge of the car and options I was interested in were unrivaled by any of the other dealerships in Jacksonville. I received immediate feedback from Jacob and Donald regarding Prius models in stock, and was able to have the deal 90% negotiated by text and email prior to arriving for my final test drive. I'm incredibly happy with my new Prius and would recommend Arlington Toyota in general and Ray, Jacob, and Donald specifically to anyone. More