Arlington Toyota

Axel Torres and Gesy Canjay provided awesome customer service. They always show commitment, honesty, and attention to details. service. They always show commitment, honesty, and attention to details. More

Went to purchase my rav4 at Arlington Toyota and I'm very very happy with the whole experience there. Landi Toma and Gesy Canaj are just amazing. I highly recommend them. very happy with the whole experience there. Landi Toma and Gesy Canaj are just amazing. I highly recommend them. More

Abdul was very helpful, communicated clearly and in a timely fashion, and worked with another staff member to help resolve an unexpected issue. Great service! timely fashion, and worked with another staff member to help resolve an unexpected issue. Great service! More

Matthew Seth I sold me a new Tacoma 2022 I very happy with Matthew and Arlington with Matthew and Arlington More

I went to Arlington Toyota to purchase my beautiful Highlander Limited and I had the best experience ever with Landi Toma. The whole staff is amazing. Highlander Limited and I had the best experience ever with Landi Toma. The whole staff is amazing. More

Very helpful and good service. Took care of my needs and got me a new car! Took care of my needs and got me a new car! More

Extremely helpful, wasn’t nervous, great salesman and professional. If we had any questions he’d answer them and if he didn’t he’d find it for us. Definitely recommend him! professional. If we had any questions he’d answer them and if he didn’t he’d find it for us. Definitely recommend him! More

Everyone was nice and courteous. The dealership was nice and clean. I will go back there again. The dealership was nice and clean. I will go back there again. More

Love my new Tacoma, traded in my 2019 Tacoma for one with a 4 wheel drive. Got a great deal at Arlington and Joe made it all happen. Thanks for your help finding my new truck. a 4 wheel drive. Got a great deal at Arlington and Joe made it all happen. Thanks for your help finding my new truck. More

Oh gosh, this dealership is a mess. I truly would not recommend anyone going there as it is being run now. I arrived at 9:00 a.m. for a scheduled appointment to look at why one of m I truly would not recommend anyone going there as it is being run now. I arrived at 9:00 a.m. for a scheduled appointment to look at why one of my tires was wearing so much faster than the other three. (Yes, it was an alignment problem.) They send you a text with a link to check on the progress of your car. At 1:39 p.m., I checked the link and it told me my arrival was complete. Good to know- over four hours and it had just been sitting there. So the service guy does come out and tell me that my car was out of alignment and that I would need two new tires. This exact dealership was who had done the alignment the last time I had been there, but they glossed right over that. I notice that they seem to have been trained to be cheerful, agreeable, and not take blame for any problem, even if they were the last people to see your car. To add to the festivities, an Arlington Toyota employee was sent to accost everybody waiting in the service area to see if they wanted to sell their car back to the dealership. Can we not wait hours too long for our cars to be serviced in peace? I guess not. At 5:00 p.m., the link informs me that the inspection has been done, but the service has not yet been completed. I had planned to travel five hours away that weekend, and now this would put me driving in the dark for part of my trip. By this point, my daughter was texting me to see if I was going to have to spend the night in the service area that night, and I have to admit I was wondering. At a few minutes before 6:00, my cheerful, smiling service guy comes out to escort me over to the cashier (I’m beginning to see why they escort you), reminds me that he doesn’t set the prices, and hands me over to the cashier, who is also cheerful and informs me that my total is a little shy of a thousand dollars. By this point I’m nearly comatose and numbly hand her my credit card. I can see sunlight just outside the doors; I’m almost free. I’m not writing this review to tell the owners/managers about my experience. They don’t care. I want YOU, the customer, to use your power and go somewhere else. I was not the only person unhappy that day or waiting a long time. This is not a good place to do business; it’s a mess. It really is. Go elsewhere! More