Arlington Toyota

The staff is knowledgeable and the prices on their vehicles are competitive with the market. vehicles are competitive with the market. More

Purchased a new 2021 RAV4 from Arlington Toyota all cash. After 34000 mile I decided to put new Michelin tires on it. Tires being expensive I took it to Arlington Toyota to have the wheel alignment checked After 34000 mile I decided to put new Michelin tires on it. Tires being expensive I took it to Arlington Toyota to have the wheel alignment checked and if necessary adjusted. Now I never had any steering or highway driving issues ever even with the new tires. Arlington found it necessary to do an alignment on the RAV4. I got the vehicle back and drove back home. On the way home I noticed the steering wheel was no longer straight and the RAV4 did no steer correctly it was constantly searching which way to go. I returned back to the dealership later that day and told them about it all. They told me the alignment was correct and it was not necessary for it to be done over. Knowing that this vehicle now did not drive right like it did before they touched it I complained and they offered to put it back to where it was and I said OK since at that point that was my only option. I made an appointment at another Toyota dealership who did the wheel alignment over at an additional cost to me and the RAV4 now drives very good. Why Arlington Toyota told me all was OK when it obviously was not including the steering wheel being made crooked by them was highly unprofessional. I see no good reason why I should bring any of my vehicles in for future service at this dealership. Maybe you folks should should think twice before you do business with these folks. More

The service experience is excellent: scheduling, service rep, checkout all excellent. My 20k normal device was really good. I have had a problem with my moon roof though that has been in a gripe List for rep, checkout all excellent. My 20k normal device was really good. I have had a problem with my moon roof though that has been in a gripe List for 2 visits now without getting fixed. The service technician needs to drive the car to see the issue and they appear to have not done that yet, so the problem has not been identified or resolved. More

After experiencing their excellent service for our Corolla, we recently bought a new Camry XSE and are pleased. The dealership is well managed, attentive, and provides excellent service in all departm Corolla, we recently bought a new Camry XSE and are pleased. The dealership is well managed, attentive, and provides excellent service in all departments. Our salesperson, Roberto Martinez, was just the right kind of interlocutor for us: he was kind, helpful, not pushy, and knew what he was doing. We highly recommend Roberto and the whole team at Arlington. More

They lied to us to get us to buy a car. Told us they put new battery, tires windshield wipers and inspected the car. 1 week later when it wouldn’t start we took to another dealer and found Told us they put new battery, tires windshield wipers and inspected the car. 1 week later when it wouldn’t start we took to another dealer and found they did nothing but clean the car. Original battery was dead. The $,18,89.00 dealer fee on used car is to just wash. Took it back with list of things Honda dealer found wrong during their inspection. They said they would take care of it. Went again next day and found the replaced battery, air filter and windshield wipers, but said they would not replace tires they said had been replaced because original were at 60%. Don’t pay $1,889 to have a car washed since they don’t actually inspect. Everything they tell you must be in writing. They will not give you anything told verbally. More

Hannah Gormly, although she is new to team Toyota. Ms. Hannah showed great poised, confidence and great knowledge of my 2023 Toyota Tundra platinum Awesome job Ms.Hannah Ms. Hannah showed great poised, confidence and great knowledge of my 2023 Toyota Tundra platinum Awesome job Ms.Hannah More

Landing Toma was our sales associate. hecwas very caring and knowledgeable and very polite.very much of a customer service advisor. He found us just what we wanted. We recommend him to al hecwas very caring and knowledgeable and very polite.very much of a customer service advisor. He found us just what we wanted. We recommend him to all friends and neighbors. And will come back and see him . More

Excellent customer service, top quality sales and financial staff. Efficient dealings from start to finish. financial staff. Efficient dealings from start to finish. More

Been a customer for more than 10 years, even brought my daughter here to buy her car. I've historically appreciated great service at this dealership but my last experience was the worst I've ever had at a daughter here to buy her car. I've historically appreciated great service at this dealership but my last experience was the worst I've ever had at any dealership. I brought my car in for brake service and maintenance, filters, belts, etc., and the usual inspection. They gave my car back with broken air filter box and a dead battery after $998 worth of work and a supposed inspection. It took two days to fix and should have taken a few hours. I had to have the car jumped to leave and stopped at AutoZone on the way home to get my battery checked. They checked it, noted it was defective and had it replaced in 20 minutes. I still can't believe this dealership has gone down so much so fast. Very disappointing. My customer service guy was clearly disappointed as well, but I'm having a hard time seeing myself going back. More

The two salesman that helped me were both very professional and a pleasure to work with. professional and a pleasure to work with. More