Arlington Toyota

Great deal I bought a Certified 2018 Tacoma Limited 4x4 from saleman Will Cooper and sure he did a wonderful job. He was very patient. Very recommended person. I bought a Certified 2018 Tacoma Limited 4x4 from saleman Will Cooper and sure he did a wonderful job. He was very patient. Very recommended person. More

The commercials are real! No pressure to buy but the experience was so good, I couldn't help myself. Jacque was very knowledgeable about the vehicles on the lot. No pressure to buy but the experience was so good, I couldn't help myself. Jacque was very knowledgeable about the vehicles on the lot. More

Easy process! Loved the service Jacque was very helpful. I had an excellent experience. Not stressful at all. He made the buying process easy! He was very knowledgeable about the car Jacque was very helpful. I had an excellent experience. Not stressful at all. He made the buying process easy! He was very knowledgeable about the cars we looked at. More

Great The sales people were great, friendly and knowledgeable of the product. The process of buying is waaaaay to long, waiting to get to finance took a wil The sales people were great, friendly and knowledgeable of the product. The process of buying is waaaaay to long, waiting to get to finance took a wile, once in it went well. More

Trade in and buy new Husband died so I traded 2 cars in for a new one. Mine were 06 Avalon and 13 Sienna. Christian was awesome. So helpful in every way and eager to help Husband died so I traded 2 cars in for a new one. Mine were 06 Avalon and 13 Sienna. Christian was awesome. So helpful in every way and eager to help me within my budget Best car buying experience ever More

He went the extra mile My service advisor William Morales was great. I forgot I had a coupon for.a discount on my oil change but he asked the question about the coupon which My service advisor William Morales was great. I forgot I had a coupon for.a discount on my oil change but he asked the question about the coupon which reminded me. He helped me save a good amount of money on my service and I really appreciate it. He also had my car washed and vacuumed while it was there. He was awesome. I have never taken my Tacoma anywheee else for service and never will. I love the service department at Arlington Toyota More

Great Service Our sales associate Haleigh Gerber was awesome would highly recommend her, very easy to work with, very prompt to answer emails and phone calls, woul Our sales associate Haleigh Gerber was awesome would highly recommend her, very easy to work with, very prompt to answer emails and phone calls, would buy from here again More

Rav4!!! The dealship is great in general. Worked with 2 sellers. They are both good. Came to buy a used car but they talked me into buying a same new one with The dealship is great in general. Worked with 2 sellers. They are both good. Came to buy a used car but they talked me into buying a same new one with just a few more. Great experience More

Awesome Experience!! Sam went above and beyond to help me find the car I wanted!! The car I wanted wasn’t available on the lot to test and see. Same went to multiple depar Sam went above and beyond to help me find the car I wanted!! The car I wanted wasn’t available on the lot to test and see. Same went to multiple department and staff members and found the car and I drove it and love it. Awesome guy to work with!! More

terrible experience This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down to 5 visits to get the gas gauge problem properly addressed. The first 3 visits ended when I arrived with the gauge showing about 3/4 tank full ( very slightly less) and putting 8.5 gallons of fuel into the tank. I told the Arlington Toyota rep that my research indicated a 16 gallon tank and he corrected me twice saying 14.7 gallon tank ( which I am told today that it is 16 gallons). So the tank should have read 1/2 tank or a tad less when it was reading a tad less than 3/4 and yet the rep said, " all is fine and tried to send me home, Service rep said that he had 4.5 gallons of gas into it and the gauge moved". Wrong answer, wrong analysis and already the 4th trip for this problem. I then left and added another 4 gallons of gas for a total of 8.5 when it was reading 3/4 full- clearly it should have been reading 1/2 tank. He was supposed to get right back to me and did not until I forced the issue with Toyota Corp. USA. My 4th visit was marred when I turned in my vehicle for this problem on a SUnday and then tried to get a loaner vehicle. The rental manager said I had to sign the gas was full and the car perfect without seeing the rental vehicle. I said that I would gladly sign but I wanted to see the vehicle first. He said he refused to show me the vehicle unless I signed all was perfect first ( fuel and condition of car- no problems). The rental manger insisted that I had to falsify the contract or he would never let me see the car. He didn't allow me to see the car before signing off so he refused to rent me the car- no joke. I had to get my 2019 Camry back from the service dept and go home. See the BBB complaint. The GM never apologized or indicated how he was going to prevent future fraud as I had requested in writing with my BBB complaint. On the 5th visit, I told that they could have calibrated the gas gauge at the first visit but they did not and created problems with multiple service calls. Toyota Corp. should have immediately moved to protect their reputation against fraud, dishonest dealing, falsification of rental contracts associated with a warranty call on a 2019 vehicle and did nothing to address the situation other than help arrange another ( the 5th) warranty visit for this issue. I can only say this was a terrible experience and I do not believe Toyota Corp really cares or they would have addressed the fraud/ strong arm falsification of a contract and refusing warranty service unless I falsified a legal document. More